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COVID-19 & Frequently Asked Questions

Updated 14/05/21

Glasgow City Council area to remain in Level 3 from Monday 24th May for another week (further updates to be provided as received). More details as follows:

If you live in or are looking to travel to Glasgow City area then the current advice for level 3 is as follows:

  • you should not be travelling outwith or into the affected council area other than for permitted reasons such as work, caring for vulnerable people and medical appointments. Any leisure travel is unfortunately not currently permitted. 

If you live in a Level 2 or 1 area the current advice is as follows:

  • You must not enter a Level 3 or 4 area unless for a permitted reason but you can travel anywhere else in Scotland that is in Levels 1 or 2. 

  • you can travel to England, Wales, Northern Ireland, the Isle of Man or the Channel Islands - before you travel you must check the travel rules in those countries

Further details on Level 3 restrictions in Scotland can be found here:

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If you have any queries with regards to your booking please email 

Booking with an MHB Voucher Code or a G42 Voucher Code?

G42 Code:
To book your break using your Hotel Break for Two Voucher (code starting G42) please follow this link: . This will then direct you to the list of hotels that you can choose to redeem your voucher at.  A list of hotels this is available at can be found here >> 

MHB Code: 
To book with a voucher starting MHB - Visit our main website From here you can search your chosen hotel, area or distance as well as dates/number of nights. When you have chosen your hotel proceed through the booking process as normal. On the final stages where you enter your name / address etc you will see a box to enter your voucher code starting MHB, the total of your voucher will then be deducted from the booking total. 

What are the latest COVID-19 restrictions?

Updated 24th March 2021

The good news is that most hotels will be allowed to open for tourism in the spring! 

As the rules and restrictions are different for different parts of the UK we recommend viewing all the latest updates on the UK government website here

There are links to the relevant devolved governments websites. 

I have a 2020 Hotel Break for Two voucher (starting with "G42-20") due to expire on 31st March will this be extended?

Yes, please send us your full reference code via email to and we will exchange your 2020 voucher with our new 2021 Hotel Break for Two voucher which is valid until 31st December 2021. We are experiencing a high volume of calls and messages so please allow up to 5 days for this to be processed and sent to you. 

I have a monetary voucher starting with code "MHB", will this be extended?

If your voucher has an expiry date between 1st January 2021 and 31st March 2021 then we will extend your voucher automatically until 31st December 2021. There is no need for you to do anything at this time and the same voucher code applies. Please allow a few weeks for these to be processed. 

I have another voucher not listed above, will this be extended?

If you have a voucher starting with codes - GGV-50, GGV-60, GGV-70, LUX-21, FAIR-21 or FAIR2-21 then please email us your full reference code and we can discuss the options with you.

What is flexible booking - pay when you stay?

We have always prided ourselves on having some of the best booking terms out there, so when you make a booking with us you can be assured there will be little risk to you if your plans change.

So for the vast majority of our offers you can book today and not pay anything until you stay. You then have up until 48 hours before arrival to change your mind, where we can amend your booking free of charge. If you have to cancel then there will only be a £5 fee for this. Even on some offers where we ask for payment upfront you are still able to change or cancel your booking without penalty. 

What measures will hotels and accommodation providers be taking to ensure my safety during my stay?

We would like to reassure our guests that all our accommodation providers will be following the latest government rules and guidelines when it comes to cleaning and social distancing measures. More information, where available, will be provided on each hotels "noticeboard" and on your email confirmation. In general please be aware that there may be restrictions on certain aspects of dining and spa & leisure activities. As government advice is changing frequently we would advise contacting your accommodation provider a few days before your stay to find out the latest information on any restrictions they have in place. 

Will hotels restaurants and leisure facilities be open due to covid-19?

Each hotel has different plans for reopening their bars and restaurants, therefore please check each hotels noticeboard on our website or check directly with our reservations team who can advise you further.

Most spa and leisure facilities will now be open based on the latest government advice, although restrictions may be in place for certain aspects such as treatments.

At the moment the latest advice is changing regularly and we would advise, once you make your booking, to contact the hotel a few days before you are due to stay to find out the latest information.

What happens if we are travelling as mixed households?

It is your responsibility to ensure that you are complying with current Covid regulations in your area and the area that you are travelling to. If your destination has restrictions which do not permit mixed households in indoor settings and you are sharing a room with someone from out-with your household then you are obliged to amend you booking to either a later date when hopefully the restrictions will no longer apply or to add extra rooms as required (and if available). Please be aware that the hotel reserves the right to refuse you accommodation if it is evident that any Covid rules are being infringed. As well as playing their part to assist in the prevention of spread of the virus, this also demonstrates to any inspectors or similar that the hotels are doing all within their powers to ensure rules are being complied with. We thank you in advance for your cooperation with this.

Can I cancel my booking free of charge?

As of the 1st July 2020 we have reintroduced our £5 cancellation fee for bookings cancelled up to 48 hours prior to arrival. Any bookings cancelled less than 48 hours for any reason other than the hotel is closed or due to travel restrictions being imposed will be charged for the 1st night of stay. Some hotels have differing cancellation terms and full details will be on our website and your email confirmation.

How do I amend my booking?

If you have to make changes to an existing booking, please contact our reservations team on 01357 529 129, send an email to or send a message via Facebook messenger or Live Chat with your booking reference number

Do you offer refunds for gift vouchers?

Unfortunately all gift vouchers are non-refundable.