COVID-19 Frequently Asked Questions
When will hotels be reopening due to Covid-19?
Hotels and accommodation providers in England are planning to reopen on the 4th of July, hotels in Scotland are planning to reopen on the 15th July and Wales from 13th July . However, the opening date for each of our hotels will vary. Please check each hotels "noticeboard" on our website for more details or contact us.
What measures will hotels and accommodation providers be taking to ensure my safety during my stay?
We would like to reassure our guests that all our accommodation providers will be following the latest government rules and guidelines when it comes to cleaning and social distancing measures. More information, where available, will be provided on each hotels "noticeboard" and on your email confirmation. In general please be aware that there may be restrictions on certain aspects of dining and spa & leisure activities. As government advice is changing frequently we would advise contacting your accommodation provider a few days before your stay to find out the latest information on any restrictions they have in place.
Can I still make a booking even if the hotel is currently closed?
Yes. If a hotel is available to book on our website then you are still able to make a booking for when the hotel reopens.
Majority of our offers are free to book and free to amend meaning that if anything changes you have the flexibility to change the date up to 48 hours prior to arrival.
Will hotels restaurants and leisure facilities be open due to covid-19?
Each hotel has different plans for reopening their bars and restaurants, therefore please check each hotels noticeboard on our website or check directly with our reservations team who can advise you further.
Spa and leisure facilities will remain closed until further guidance has been given.
At the moment the latest advice is changing regularly and we would advise, once you make your booking, to contact the hotel a few days before your are due to stay to find out the latest information.
Can I cancel my booking free of charge?
As of the 1st July 2020 we will be reintroducing our £5 cancellation fee for bookings cancelled up to 48 hours prior to arrival. This will only apply to bookings made from the 1st July onwards and any bookings made prior to this will be able to cancel free of charge up to 48 hours prior to arrival. Any bookings cancelled less than 48 hours for any reason other than the hotel is closed will be charged for the 1st night of stay. Some hotels have differing cancellation terms and full details will be on our website and your email confirmation.
How do I amend my booking?
If you have to make changes to an existing booking, please contact our reservations team on 01357 529 129, send an email to firstname.lastname@example.org or send a message via Facebook messenger or Live Chat with your booking reference number
I have a gift voucher which is due to expire in 2020, will it be extended?
All gift vouchers that were due to expire from May 2020 onwards have been extended until 31st March 2020 due to the current circumstances. This includes our Hotel Break for Tow vouchers
Do you offer refunds for gift vouchers?
Unfortunately all gift vouchers are non-refundable.