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Below are comments left by browsers visiting myhotelbreak.com. Please feel free to leave your comments about our website and service. If you have comments on your recent stay at a hotel, please use the hotel guest review form which is automatically sent to you by email after your stay. Thanks.
I have underlying health reasons for cancelling my booking, on the advice of my GP. I feel it would be irresponsible for me to consider any travel at this time
Cancellation was done swiftly
Sorry we had to cancel our booking, 331627, the event we were going to was cancelled, understandably. They hope to rearrange, so we will be back! Best wishes to you all at My Hotel Break.
Had to cancel booking due to health issues staff member was sympathetic and professional always receive excellent customer service thank you love this site.
Sadly due to the current global situation we have had to cancel. Everyone is doing what they can to help and I thank you for your efforts. Hope to book again very soon. Please all stay safe.
We are sorry to have just cancelled our latest booking, this is due to the ongoing Coronavirus crisis. We have used your services frequently in the past and be assured will continue to do so in the future. Always more than satisfied with the personal service received.
Best wishes to you all at this time, many thanks.
I have travelled with your company for years & this is the first time I have cancelled,my husband & myself are both in our seventies & are following government advice not to travel. I know you have a business to run but we are cancelling due to circumstances beyond our control
We always use your company but meanwhile i have to isolate due to insulin dependent and diabetic. My sister who was joinng is going through cancer treatment. This was a meeting place for us so as soon as possible we will reschedule. Thank you for your help.
We are so sad at having to cancel but given the situation regarding corona virus we had no choice,we were looking forward to this break and the booking procedure was so simple and the cancellation as well, these breaks look pretty good value and as soon as the situation improves rest assured we will look to book with you again.
Had to cancel because of Coronavirus, disappointing to pay £5 fee.
Will hopefully be able to book once restrictions lifted , had been really looking forward to staying.
Very disappointed to have to cancel our short break due to coronavirus issues.we appreciate that it is only £5 to cancel and easy to do.we will definitely be booking again with you again.hopefully soon.
Have just had to reluctantly cancel my booking in 2weeks time.i called this morning and just wanted to comment on how pleasant and helpful your advisor was.hopefully I will be able to book at a later date.
Every time I have booked a break with you the staff have been very helpful
I had to change my booking dates, and Susan was very helpful with this. Thank you so much
Thank you for allyourchelp in this difficult time
Was so sorry to cancel but have been advised not to travel with the current corana situation. I do so look forward to booking again really soon.
We have cancelled our booking following the government advice regarding corona virus. I am disappointed that you have chosen to take a £5 cancellation fee. I am sure it is detailed within your terms and conditions but given the circumstances I would have thought that you would waive this fee.
Thank you for leaving a comment on our guestbook.
In response to this unfortunately we do still need to charge the £5 cancellation fee as you can imagine we have been hit fairly hard by this news with guests cancelling all reservations for the next few weeks therefore we have to recoup some of our costs somehow.
Amendments to bookings are still free of charge up to 48 hours prior to arrival.
We are sorry not to be able to stay with you at the moment but Covid19 makes our travel impossible. Hope to be able to stay before too long.
I have had to cancel my booking for this week as my husband has been ill and we are both in the vulnerable group . Susan did it all by email within half an hour of my enquiry . Great service as always.
Nice hotel small but full of character. Found room rather small compared to Ayrshire mercure, but was OK for a night. The rooms sound proofing is poor could hear next doors conversations and there was only 3 channels on TV member of staff said they couldn't retune tvs. The dinner was really nice we had three courses not a fault service was friendly and fast. Went down stairs to bar which was unattended most likely because it was rather quiet. My partner helped a member of staff as because bar was un attended some member of public took two bottles of vodka from bar and walked out so he went on search with member of staff to get back thankfully they did (not even a complimentary drink for his help).