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Below are comments left by browsers visiting myhotelbreak.com. Please feel free to leave your comments about our website and service. If you have comments on your recent stay at a hotel, please use the hotel guest review form which is automatically sent to you by email after your stay. Thanks.
Staff extremely helpful in dealing with an unfortunate situation due to Covid. Excellent customer service.
Very happy with my hotel break.com
Lots of hotels to choose from and lots of dog friendly hotels as well
Maybe a bit more pronounced info on cancellation procedures would be helpful but it’s a lovely website to browse. Great therapy for a couple of hours
Very good. Have booked a few times before with no problems very good
Very happy with the service received. Initial e-mails were responded to promptly and comprehensively. when i phoned to confirm the booking, the dates i had originally enquired about were no longer available, however the person i spoke with was very helpful in finding alternative dates, pleasant, professional, and efficient and we got a break booked Can't ask for more than that :o)
Always fantastic customer service
Anytime i book a hotel its always through my hotel breaks they are the best you wont find a better deal and customer service is really good! cant wait to book more hotel deals with yous thanks you very much :)
So sorry we've had to cancel once again due to covid hope we can book soon
I can't begin to imagine what a tough 12 months it's been for this company (and the whole sector). We had a booking which has had to be moved due to lockdown and given the service I've had from elsewhere was expecting this to take weeks or months. Susan from MyHotelBreak was extremely responsive and immediately cancelled our booking and re-issued a new voucher. We can now book at our convenience and finally get away in 2021! Great service, well done :)
I HAVE RECENTLY ASKED FOR AN EXTENSION TO THE TIME AVAILABLE TO USE VOUCHERS THAT WERE DUE TO EXPIRE IN DECEMBER 2020. INITIALLY THE DATE WAS EXTENDED TO MARCH 2021. NOW, THE DATE HAS BEEN EXTENDED ONCE AGAIN TO DECEMBER 2021. IT IS A PLEASURE TO DEAL WITH A COMPANY WHO ARE NOT TRYING TO CAPITALISE ON THE CURRENT PANDEMIC SITUATION AND ARE SO HELPFUL IN LOOKING AFTER THE INTERESTS OF THEIR CUSTOMERS. OUR VOUCHERS WOULD BE USED BY ONE COUPLE IN THEIR 80'S WHO WILL ONLY BE COMFORTABLE TO TRAVEL FOR A HOTEL SAY WHEN THEY FEEL ABSOLUTELY SAFE. THIS EXTENSION GIVES THEM SO MUCH REASSURANCE. I HAVE USED MYHOTELBREAK ON NUMEROUS OCCASIONS OVER THE YEARS AND HAVE ALWAYS FOUND THE MOST AMAZING DEALS IN FABULOUS HOTELS. THEY ARE MY FIRST CHOICE WHEN LOOKING FOR A STAY IN THE UK. MANY THANKS FOR YOUR PROFESSIONALISM AND DEDICATION TO LOOKING OUT FOR YOUR CUSTOMERS. HIGHLY RECOMMENDED, THANK YOU
Very speedy response from Susan to my voucher enquiry this morning, all sorted out very easily and quickly which is much appreciated. Look forward to being able to book something with you in the not-too-distant future!
I have had a gift voucher from Christmas last year which was extended till March this year. But due to conflicting shifts with myself and my partner we were struggling to find somewhere to book for the march deadline, a few emails in and Susan was able to get the voucher extended till the end of the year. I've had wonderful service with myhotelbreak whenever I've used them and would be hard pushed to book a staycation with any other company, truly excellent service.
Susan helped me with a voucher query regarding a voucher I purchased for my parents last year & made sure we would be able to rearrange a trip for them easily. Always receive first class service from My Hotel break. Thanks again!
Contacted company to sort voucher as this was bought last year but due to pandemic couldn’t be used. Susan got back to me within minutes and managed to sort it. Amazing service!!
I have always found the staff at Myhotelbreaks.com really helpful and this time was no different. Having bought a voucher for 2020 and not being able to use it they first extended it to March 2021 an now have extended it further to the end of the year. I haven't found every company so amenable so it's great to know that Myhotelbreaks is happy to keep it's customers happy!
Thanks again for the great service.
Unbeatable customer service! We were given a voucher for a night away for Christmas last year, 2019. We intended using it in the spring but obviously with Covid restrictions that didn’t happen. The voucher expiry date was December 2020, but it has been replaced and now expires December 2021. We even got an email from the MD himself. ??
Had the lovely Susan help to unfortunately cancel the weekend we had booked for my birthday weekend obv due to covid restrictions this wouldn't go ahead as planned. Look forward to booking in the future though.
I have used myhotelbreak.com on 2 occasions to purchase gift vouchers. Even during these difficult times I found them to be efficient, reliable and helpful.I would not hesitate to recommend them to anyone who needed a trustworthy company. Special thanks to Susan, Richard and Martin.
Had to cancel my trip with partner to Stirling due to covid restrictions.when find out more what’s happening will book this hotel again
I have used this site before and found booking very straight forward each time.
easy and straightforward to deal with both via e-mail and by telephone