site reviews

I have travelled with your company for years & this is the first time I have cancelled,my husband & myself are both in our seventies & are following government advice not to travel. I know you have a business to run but we are cancelling due to circumstances beyond our control
J Mitchell

We always use your company but meanwhile i have to isolate due to insulin dependent and diabetic. My sister who was joinng is going through cancer treatment. This was a meeting place for us so as soon as possible we will reschedule. Thank you for your help.

We are so sad at having to cancel but given the situation regarding corona virus we had no choice,we were looking forward to this break and the booking procedure was so simple and the cancellation as well, these breaks look pretty good value and as soon as the situation improves rest assured we will look to book with you again.
Regards
Jeff Foster

Had to cancel because of Coronavirus, disappointing to pay £5 fee.

Will hopefully be able to book once restrictions lifted , had been really looking forward to staying.

Very disappointed to have to cancel our short break due to coronavirus issues.we appreciate that it is only £5 to cancel and easy to do.we will definitely be booking again with you again.hopefully soon.

Have just had to reluctantly cancel my booking in 2weeks time.i called this morning and just wanted to comment on how pleasant and helpful your advisor was.hopefully I will be able to book at a later date.

Every time I have booked a break with you the staff have been very helpful

I had to change my booking dates, and Susan was very helpful with this. Thank you so much

Thank you for allyourchelp in this difficult time

Was so sorry to cancel but have been advised not to travel with the current corana situation. I do so look forward to booking again really soon.

We have cancelled our booking following the government advice regarding corona virus. I am disappointed that you have chosen to take a £5 cancellation fee. I am sure it is detailed within your terms and conditions but given the circumstances I would have thought that you would waive this fee.


Myhotelbreak Response:
Thank you for leaving a comment on our guestbook.

In response to this unfortunately we do still need to charge the £5 cancellation fee as you can imagine we have been hit fairly hard by this news with guests cancelling all reservations for the next few weeks therefore we have to recoup some of our costs somehow.

Amendments to bookings are still free of charge up to 48 hours prior to arrival.

We are sorry not to be able to stay with you at the moment but Covid19 makes our travel impossible. Hope to be able to stay before too long.

I have had to cancel my booking for this week as my husband has been ill and we are both in the vulnerable group . Susan did it all by email within half an hour of my enquiry . Great service as always.

Nice hotel small but full of character. Found room rather small compared to Ayrshire mercure, but was OK for a night. The rooms sound proofing is poor could hear next doors conversations and there was only 3 channels on TV member of staff said they couldn't retune tvs. The dinner was really nice we had three courses not a fault service was friendly and fast. Went down stairs to bar which was unattended most likely because it was rather quiet. My partner helped a member of staff as because bar was un attended some member of public took two bottles of vodka from bar and walked out so he went on search with member of staff to get back thankfully they did (not even a complimentary drink for his help).

Great customer service as usual thank you for understanding the reason for cancellation

I have had to cancel my bookings as we have been in contact with a friend who is now in isolation. We were looking forward to our stay as it was to celebrate our 52 wedding anniversary. We will certainly rebook when we are safe to do so.
Thank you for your understanding.

Only reason for cancelling the booking was because of the current situation my friend from Sweden does not want to fly at this time but I will definitely be booking again.
Thanks
Ian Lindsay

Very easy to book,

Unfortunately due to unforeseen circumstances I have to cancel my booking to Fairmont St Andrews twice . First occasion was due to the storms and car damage and today due to my husband who had been abroad and since returning home has been ill . The staff at myhotelbreak have been nothing but polite, helpful and understanding .
I have every intention of re booking again as I am determined to get to the Fairmont but cannot provide alternative dates until I know my husband is well again

Lady could not have been more helpful
Great service
Kind Regards Robert Hill