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Below are comments left by browsers visiting myhotelbreak.com. Please feel free to leave your comments about our website and service. If you have comments on your recent stay at a hotel, please use the hotel guest review form which is automatically sent to you by email after your stay. Thanks.
Unbeatable customer service! We were given a voucher for a night away for Christmas last year, 2019. We intended using it in the spring but obviously with Covid restrictions that didn’t happen. The voucher expiry date was December 2020, but it has been replaced and now expires December 2021. We even got an email from the MD himself. ??
Had the lovely Susan help to unfortunately cancel the weekend we had booked for my birthday weekend obv due to covid restrictions this wouldn't go ahead as planned. Look forward to booking in the future though.
I have used myhotelbreak.com on 2 occasions to purchase gift vouchers. Even during these difficult times I found them to be efficient, reliable and helpful.I would not hesitate to recommend them to anyone who needed a trustworthy company. Special thanks to Susan, Richard and Martin.
Had to cancel my trip with partner to Stirling due to covid restrictions.when find out more what’s happening will book this hotel again
I have used this site before and found booking very straight forward each time.
easy and straightforward to deal with both via e-mail and by telephone
I had to amend my booking due to travel restrictions. I did this through the Live Help. Susan amended the booking quickly. I am very impressed with the service.
Unfortunately due to tier 3 restrictions this is just not a time to travel across scotland and will hopefully be able to find such a great deal early nxt year.
I have cancelled due to gov restrictions as we have been advised as a tear 3 not to travel out of our area.
I will be booking with yous again very soon as long as covid restrictions don't stop me doing so.
Great service, had to cancel booking due to COVID. Fast response and very helpful.
It is with sadness that we cancelled due to Covid restrictions we cannot travel from tier 3 or out with our region
Hi is my booking still able to go ahead with the new covid restrictions that got brought in
Had to cancel and couldn't find confirmation eme had to message company nothing was to much Susan was fab and cancelled for r us via email. Great service from my hotel break.
We asked to amend our booking to November due to current restrictions. Nothing was too much trouble and the agent changed our booking with no problem, great service in these uncertain times!
Sorry we could not go with our booking to Irvine but will book again in a few week s for Irvine Thank s
Recently booked a couple of breaks through myhotelbreak one by phone and one through internet. Telephone booking was easy and agent was very helpful. Excellent follow up service updating on covid preparations and what to expect. Internet booking was smooth as well. Great value for money. Would definitely recommend my hotel break and will use them again in future.
I've always been very pleased with all my hotel breaks service is great from booking to end. We are sorry to have to cancel our latest break but look for word to our next one in February. Hopefully things get back to normal.
Always good value deals and brilliant customer service.
Particular thanks to Susan Slaven for her prompt help by email using a gift voucher.
Having already purchased a break as a gift for my daughter & her boyfriend for a birthday break last October, which they thoroughly enjoyed, I had no hesitation in buying another as a Christmas gift.
Due to the events of 2020, the voucher had not been used & now cannot be found. I contacted myhotelbreak.com to see if anything could be done as the voucher had not been redeemed. Susan picked up the request & I have to say was absolutely fabulous. She verified my identity & the non-redemption of the voucher & managed to cancel it & issue a replacement in a matter of hours of my request.....ON A SUNDAY!!!
I know where I'll be buying my Christmas presents again this year. Thank you Susan/myhotelbrek.com. Customer Service is second to none.
My husband and I have booked a few hotels now and all have been great,no complaints at all, booking is easy and just as easy to cancel if you need to ,I always look to book with my hotel break before anywhere else.