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Carlisle Station Hotel, Carlisle

Court Square, Carlisle, CA11QY, UK

Guest Reviews

Overall Guest Rating

86%

kathleen omalley said... Hotel has replied

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Stayed 30th March 2024

Highly recommend staying at Carlisle Station Hotel great location fantastic staff high standard of cleanliness good choice of buffet breakfast. Will defo book again??

Hotel reply...

Hi Kathleen, great to hear you enjoyed your stay with us. It was an absolute pleasure to meet you and we would love to welcome you back to stay with us again sometime, Kind Regards, Fern - Front Office Manager

joanne bell said... Hotel has replied

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Stayed 25th March 2024

Hi was staying at the station hotel in Carlisle for 4night, requested room 116, as I was there in October in the same room, lovely big room on the 1st floor. Staff go out there way to help you, breakfast was good, definitely be back.

Hotel reply...

Hi Joanne, I love room 116, in my opinion it is the nicest twin room in the hotel! So pleased you enjoyed your stay, we can't wait to see you again, Kind Regards, Fern - Front Office Manager

A guest said... Hotel has replied

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Stayed 3rd March 2024

1st stay after 30 years! We were early so room was not ready but kept bags in a locked room for us. The bottle of wine,( or two as there were 4 of us staying) was a great addition to the price of the B and B. Lovely waitress at breakfast and the tastiest we’ve had for a while, 10/10. Also kept bags again until we were leaving on the train later. Will be sure to stay again, perhaps before 30 years!

Hotel reply...

Hi Nia, thank you so much for the amazing review. We hope you seen some differences in the hotel between now and 30 years ago! We always strive to go above and beyond for our guests and we really hope you felt we did. It was a pleasure to meet you and we hope you'll be back a bit sooner this time, Kind Regards, Fern - Front Office Manager

E Inglis said... Hotel has replied

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Stayed 28th February 2024

Only stayed 1 night but will definitely go back for longer next time. The hotel is next to the train station & minutes away from the shopping centre. The staff very friendly & helpful. Breakfast was buffet style, delicious & there was plenty choices.

Hotel reply...

Hi, we cannot wait to welcome you back. I am so pleased you enjoyed your stay with us here at the Station Hotel, I have to agree with you the breakfast is delicious! Hope to see you again soon, Kind Regards, Fern - Front Office Manager

A White said... Hotel has replied

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Stayed 20th February 2024

Hotel was very nice, comfortable room & bed. Shower in morning was cold with little pressure. Breakfast sausages & bacon was very dried up, had to ask for new fried eggs as they looked as if they had been sitting for a couple of hours. Brought out 6 x new fried eggs which were not cooked properly, one of the people in our part ate them and they didn’t replace the beans which were all dried up & NO CORNFLAKES!!! Otherwise an enjoyable stay

Hotel reply...

Hi, So sorry to hear that you had a unpleasant breakfast experience with us. I have passed your comments along to kitchen and FB team. I do hope this has not deterred you from staying with us again, we would love to turn things around, Kind Regards, Fern - Front Office Manager

Michael Armstrong said... Hotel has replied

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Stayed 20th February 2024

Great hotel great staff value for money

Hotel reply...

Hi Michael, thank you so much for the excellent review. We try our best as a team to make every guests experience a great one and we hope we achieved this on your stay! Would be lovely to see you again sometime, Kind Regards, Fern - Front Office Manager

Joanne Coats said... Hotel has replied

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Stayed 4th February 2024

Fantastic overnight xx

Hotel reply...

Hi Joanne, Wow - thanks so much for the amazing score. Sounds like you had a brilliant time in Carlisle and at our hotel, please come back and see us sometime, Kind Regards, Fern - Front Office Manager

Marion Crawford said... Hotel has replied

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Stayed 17th January 2024

Very pleasant 1 night stay at this hotel, staff were very helpful and we had a lovely big room, good value for money.

Hotel reply...

Hi Marion, Thank you for a wonderful review of our hotel and staff. We try our very best to ensure all our guests are welcomed warmly and have a great stay with us, we would love you to come back soon, Kind Regards, Fern - Front Office Manager

George THOMSON said... Hotel has replied

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Stayed 13th January 2024

Fantastic stay at the hotel &people were really friendly

Hotel reply...

Hi George, WOW - Thank you so much, what an amazing score of 10s across the board - we certainly must be doing something right. So pleased you enjoyed your stay and can't wait til you visit us again, Kind Regards, Fern - Front Office Manager

liz Joy said... Hotel has replied

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Stayed 28th December 2023

Pleasant staff. Good central location. The rooms were very clean but tired looking and need an update.

Hotel reply...

Hi Liz, Thanks so much for a great review. We are in the process of updating our bedrooms. Being a busy 70 bed hotel it is taking a little time to complete but we do hope you'll return one day to see the differences being made, Kind Regards, Fern - Front Office Manager

Lindsey Walls said... Hotel has replied

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Stayed 5th December 2023

Great overnight stay at the Station Hotel. Lovely warm and comfortable room, we stayed in December, nice big bathroom, all spotlessly clean. Very good buffet breakfast with plenty of choice. All staff we met were very friendly and helpful. Will definitely stay there again.

Hotel reply...

Hi Lindsey, What an excellent review - thank you so much! We try our best to ensure each guest receives a great experience from walking through the doors until they check out and we do hope you felt this during your stay. We would love to see you again, Kind Regards, Fern - Front Office Manager

A guest said... Hotel has replied

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Stayed 17th November 2023

Staff and food were great. Accommodation was slightly dated but was clean and adequate.

Hotel reply...

Hi John, Excellent review - thank you. We are currently in the process of updating the bedrooms and the furniture, being a busy 70 bed hotel it takes a little time but would love it if you came back to spot the differences, Kind Regards, Fern - Front Office Manager

Sheena McLean said... Hotel has replied

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Stayed 21st November 2023

Excellent value for money. Very good cooked breakfast. Staff very friendly and helpful.

Hotel reply...

Hi Sheena, I love reading guest reviews and this is a brilliant one, I have passed over your comments to the team. So pleased you enjoyed your stay and hope to see you again sometime in the near future, Kind Regards, Fern - Front Office Manager

jane Mcconville said...

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Stayed 18th November 2023

lovely hotel great staff breakfast was delicious

Celia Murphy said... Hotel has replied

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Stayed 10th November 2023

Both my husband and I really enjoyed our stay at the Station Hotel. Friendly staff, spotless room, comfortable beds, lovely breakfast, and close to the centre of town so the position was perfect too, it was just ideal. When we return to Carlisle again it will be back to this hotel, thank you!

Hotel reply...

Hi Celia. Thank you so much for your fantastic review. We are so pleased that you enjoyed your stay with us. It sounds like you had a wonderful time. We will definitely look forward to welcoming you back in the future. Kind Regards Donna

Tracey Davison said... Hotel has replied

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Stayed 10th November 2023

Fabulous stay,staff very friendly and helpful..thankyou we are booking again so see you in 2024

Hotel reply...

Good morning Tracey, Thank you so much for your wonderful review of your stay here with us. It certainly sounds like you had an amazing stay with us and we cant wait to welcome you back in the future. Kind Regards Donna

bernard kelly said... Hotel has replied

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Stayed 11th November 2023

Lovely hotel close to railway station and pubs shops. Lovely breakfast. And nice staff

Hotel reply...

Hi Bernard, Wow, what fantastic scores you have given us on your review. Thank you so much. We are really pleased that you enjoyed your stay with us. We are looking forward to welcoming you back in the future. Kind Regards Donna

louise laughlin said... Hotel has replied

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Stayed 11th November 2023

Great hotel, really friendly staff, complimentary bottle wine was lovely & breakfast was great plenty choice. Really good value . For 1 night it is cheaper to park in the resin station car park than the hotels own

Hotel reply...

Good morning Louise, Thank you so much for your amazing review. We really appreciate any feedback, but it certainly sounds like you had a great time here with us. We do hope that we will see you agian soon. Kind Regards Donna

Anne Higgins said... Hotel has replied

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Stayed 8th November 2023

Nice staff but Hotel rooms require refurbishing f

Hotel reply...

Good morning Anne, Thank you for your review. I do agree with you, or staff are nice and I'm glad they made your stay with us enjoyable. We are on doing a refurbishment of all of the bedrooms, including: painting, new furniture and new carpets. We do hope that you would like to come back in the future to see what we have achieved. Kind Regards Donna

Mark Salisbury said... Hotel has replied

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Stayed 31st October 2023

Central hotel, the rooms are clean if I little dated. Breakfast was good it’s self service. Staff were excellent. Had a little issue with the car park and would say if staying for more than one day pay in one go, you can go in and out no problem. I only paid for 1 day and when trying to pay the fee next day it was wanting to charge me again for the day before. Help given by the lovely ladies on reception.

Hotel reply...

HI Mark, Thank you so much for your review of you stay here with us. I'm pleased that you seemed to enjoy it and I can agree with you, our staff are nice and will help whenever they can. We have had refurbishments on going in all of the rooms, fresh paint, new furniture and new carpets, etc. I do hope that we will see you again in the future so that you can see the difference. Kind Regards Donna

John Bonner said... Hotel has replied

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Stayed 23rd October 2023

A most enjoyable 2 night break. We arrived early and left our cases for a couple of hours and when we returned check in was easy and the staff were very pleasant and helpful. Our room wasn’t that big but perfectly acceptable and nice and clean with an iron and ironing board and hairdryer. There was also tea/coffee making facilities available. Breakfast was really nice with everything you’d expect from a buffet breakfast. Every member of staff we met was very pleasant and the hotel was in a really good location, close to bars restaurants and shops.

Hotel reply...

Hi John, Wow, an amazing review of your stay with us. Thank you so much. We are so pleased that you had a great time here with us. We do hope that you have future plans to come back, we would love to see you again. Kind Regards Donna

James Thomson said... Hotel has replied

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Stayed 14th October 2023

Very friendly staff very helpful Clean and tidy hotel in a great location

Hotel reply...

Hi James, Thank you so much for your fantastic review of your stay here with us. It sounds like you had a really enjoyable experience. We hope to see you again in the near future. Kind Regards Donna

heather mcwhir said...

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Stayed 13th October 2023

Helpful staff,great location,huge, comfortable bed

A guest said...

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Stayed 20th October 2022

Reception staff bit unfriendly/unavailable and had to pick them up on quoted checkin time, price and deal detail. Room fine with clean linen. Decor dated. Breakfast friendlier staff but food quite cold.

Janice Povah said...

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Stayed 24th September 2022

Check in very easy and quick. Member of staff very friendly. . Bed comfortable. Thought room was clean till next morning notice cobwebs above the bathroom door. Also the noise from music till 2am kept us awake. Discovered we had no in bathroom. Boiled the kettle to get washed. Luckily only stayed 1 night or it would have been a problem