Find my Hotel Break

Search Breaks by:
2
Done

advanced search

Close Window Close Window
Star Ratings:
Hotel Types:
Personal Preferences:

Mercure Wetherby Hotel, Wetherby

Leeds Road, Wetherby, LS22 5HE, UK

Guest Reviews

Overall Guest Rating

76%

Keith Harrison said...

67%
40%
90%
70%

Stayed 26th November 2019

A friendly hotel with attentive staff serving food and drinks and keeping guests warm in a some-what cold bar/dining area,(hopefully the heating is fixed now!!) We wasn't impressed with our room over looking a dark storage area for 4 days!! Apparently no other was available to make our stay more comfortable! Wetherby is a lovely little town, conveniently situated for visiting surrounding interesting places. Definitely worth a visit!!

Rebecca Croft said...

40%
60%
10%
50%

Stayed 22nd November 2019

Customer service left a lot to be desired. Upon arrival no real greeting although dealt with promtly. Arriving at room only one cup,phone reception to request another and it was never brought. On check out no one even bothered to ask did we enjoy our stay. Then there was dinner!..... I sent two emails to the restaurant prior to coming with no response so i phoned day before and they said they would book me in with restaurant. Come the evening arrived for my booking to be told restaurant was closed due to a private booking. The young girl said she would speak to manager and get back to me...ten mins passed and i approached manager myself he said oh yeh we have sorted you a table (so the girl had not got back to me!) The manager was very apologetic to his credit and gave us two free drinks. Citing there had been a large turn over of staff recently! easy to see why, very chaotic. When we were served pudding it had never seen sticky toffee pudding and was burnt to a crisps but at that point i could not be bothered complaining any further and returned to our room. Outside our room was a dirty bucket filled with wet towels which never moved during our stay looked unslightly! wont be staying here again, would like a refund.

A guest said...

80%
70%
100%
70%

Stayed 25th September 2019

Breakfast was fine and the staff helpful. Location is within a short walk to the town centre.

A guest said...

87%
70%
100%
90%

Stayed 4th October 2019

Good place to break your journey near to the A1. The breakfast was very good.

A guest said...

87%
80%
100%
80%

Stayed 7th October 2019

Very convenient. nice little town many restaurants . Staff pleasant, breakfast good as was evening meal. Slept like a baby

A guest said...

84%
70%
100%
80%

Stayed 5th September 2019

Check in was fast and efficient. Room was a bit of a walk but was clean and tidy. Towels were a bit old but ok. Room was comfortable and probably my only issue was it was a little cold and was unable to turn heating on. Restaurant food was okay albeit hotel expensive. Overall hotel was good and would stay here again

A guest said...

90%
80%
100%
90%

Stayed 19th September 2019

Myself and a work colleague have just spent two nights at the Mercure and to be honest it was a lovely hotel although it could do with a refurbishment. The staff were very polite, friendly and helpful. We booked double rooms which very spacious and had ensuites. The showers were amazing, easy to use and plenty of . The beds were comfortable and clean. The bar was really nice but a little on the pricey side. We had breakfast each morning and the choice was amazing, it was self service and cooked really well. The location of the hotel was great for us and only a few minutes walk from the centre of the town. Overall we had a great stay and would return if in the area