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Elmbank Hotel & Lodge, York

The Mount, York, YO24 1GE, UK

Guest Reviews

Overall Guest Rating

85%

Lauren ODonnell said...

74 %
80%
80%
60%

Stayed 8th March 2023

Great stay, hotel was lovely.

Carolyn Common said...

100 %
100%
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Stayed 11th February 2023

Fabulous hotel, very pleasant staff immaculately clean, lovely large bedroom with lovely bathroom and accessories loved the unspoilt olde worlde look of it.

A guest said...

77 %
60%
90%
80%

Stayed 27th December 2022

The hotel was lovely and the afternoon tea was nice. Staff were really friendly and helpful. Our room was great, decorated lovely and a nice size. The only issue we had was the noise. It sounded like someone had left a fan on in a bathrom somewhere, and it was just a constant noise. It was also quite noisy with doors shutting and banging. We would definitely stay again. We'd just request a different room next time ?

A guest said...

80 %
80%
80%
80%

Stayed 25th November 2022

Lovely hotel great rooms and service . Only complaint is very limited parking . Would definitely stay here again.

A guest said...

97 %
90%
100%
100%

Stayed 21st November 2022

We had a fabulous afternoon tea , with our stay at the elmbank hotel! Staff we very nice and helpful. This is our second time and we will definitely be back .

Rebecca pilkington said...

44 %
30%
40%
60%

Stayed 9th October 2022

Lovely hotel the room was really nice .. the only complaint I have is that we booked this with the meal offer included. I asked the waiter which meals were included to be told everything except drinks at the end of the meal we was given a bill for £30 saying that the meals we had weren’t covered by what we had already paid .. I once again questioned it to be told well that’s just the way it is

irene millar said...

97 %
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90%
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Stayed 17th August 2022

Lovely grand hotel,with lots of period features. Nice size room with large shower. Service in restaurant was a bit slow, but food was delicious so worth the wait. Ideally situated for York races.

Teresa Goodwin said...

100 %
100%
100%
100%

Stayed 1st August 2022

Lovely , friendly hotel, courtyard rooms are amazing, Breakfast lovely too . If you can park on-site it’s worth the money.

Patricia Slack said...

84 %
90%
90%
70%

Stayed 19th June 2022

First time here wasn't disappointed, we were checked in easily and paid for parking the staff were lovely.Sent yo 313 not the biggest but nipping clean a smashing bathroom and a tea tray. Meals were b&b and evening meal included in our price. Meals were very nice though some things were not available on both evenings. Breakfast was fine we had a full Yorkshire,apple juice but only 1 slice of toast and 1 jam and or marmalade each...good pot of tea though.... The walk into town is 15-20 minutes passing a few little book shops, pubs and restaurants, a nice walk... The building itself is beautiful inside all wood and lovely windows and lighting the outside dosnt do it justice. All in all a good stay and would return ...

Pamela Robertson said...

100 %
100%
100%
100%

Stayed 16th June 2022

Had a lovely stay in Elmbank Hotel and Lodge and the weather was fab too ??.

William Corkindale said...

40 %
40%
40%
40%

Stayed 14th May 2022

On arrival the price of the stay was disclosed to my partner, this was a surprise Birthday of which the hotel were aware because I asked for the birthday package which for the price was not worth it, 4 crap balloons and a daft banner which seemed to be used before. The room wasn’t the cleanest the window ledge was dirty with dead flies, sanitary wrappers on the toilet floor, lamp beside the bed not working and the socket was very loose. Went for dinner as part of the package, the waiter unfortunately suffering from bad body odour, there was numerous wasps in the room and it was apparent we were moved into a different room due to a booking, as part of the package it was £27per person towards the dinner which would have brilliant if it was not overpriced main meals alone were a minimum £24. I paid for the additional items in the restaurant then went to York centre for the night. Breakfast was also part of the deal however again wasps in the room and both my partner and I ordered full cooked breakfast with poached eggs. There was only one slice of toast each, the bacon was rubber (clearly cooked some time before serving), the eggs were under cooked and the beans were cold. Had to ask for refills on the apple juice. On checking out I was requested to again pay for extra items at the dinner and only on the management seeing my bank statement was it accepted that I had paid for it. Overall disappointed as this was ment to be a surprise relaxing time for my partners 30th birthday which it wasn’t.

Nicola Dunderdale said...

94 %
90%
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100%

Stayed 22nd April 2022

Had a fab stay Hotel is beautiful Had a problem with original room but it was sorted quickly and easily by a move to a gorgeous room Food and service was excellent Great location Would definitely recommend and return

A guest said...

60 %
40%
60%
80%

Stayed 1st April 2022

Room was very cold which led to uncomfortable nights sleep. Thermostat was centrally controlled and despite asking for it to be turned up room remained cold

Laura Mcleod said...

100 %
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100%

Stayed 23rd March 2022

This is such a stunning and very welcoming hotel. Room was GORGEOUS. Food was to an EXCEPTIONAL HIGH STANDARD. we will recommend and most definitely return.

A guest said...

94 %
100%
90%
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Stayed 26th February 2022

Absolutely fantastic,Great Rooms, Lovely Friendly Staff, Tasty freshly cooked food

Joy Nicol said...

100 %
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Stayed 9th February 2022

We had an excellent time at the beautiful Elmbank Hotel. An easy walk into York. The hotel has have been very respectfully renovated. The food was amazing - very large portions! Staff were friendly. Cannot fault it.

A guest said...

80 %
70%
80%
90%

Stayed 4th February 2022

Lovely place in the main hotel but the lodge room we had was a bit rough. Really needed painting, toilet flush not fully working and a few other bits but nice spot for a York stay.

Tracey Robinson said...

84 %
80%
80%
90%

Stayed 21st January 2022

Hi we had a lovely stay here. Staff were very friendly. Our Evening meal was delicious, Breakfast was good. Our only criticism was the bathroom in our room was freezing cold. But we did enjoy our stay.

Natasha Baynham said...

100 %
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100%
100%

Stayed 8th January 2022

We really enjoyed our stay at The Elmbank Hotel. It was ideally situated, just a short walk into the city. The rooms were lovely and spotlessly clean. All of the staff who we came into contact with were very professional and friendly and the food was amazing. I would definitely recommend this Hotel and look forward to visiting again ourselves in the near future.

Martin Bielby said...

90 %
90%
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90%

Stayed 17th December 2021

Absolutely loved the place, Comfortable refurbished rooms, Friendly Staff, Lovely freshly cooked Breakfast, So good we booked to stay again in February

carole Sutherland said...

97 %
100%
100%
90%

Stayed 23rd November 2021

The decor of the room was a lovely surprise. Staff were very nice. Food was good. Would have preferred the continental breakfast to be buffet style. Overall a lovely stay and would definitely recommend.

Raymond Wootten said...

94 %
80%
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100%

Stayed 1st December 2021

Comfortable deluxe room with a dinner bed and breakfast package and bottle of Prosecco included. The hotel is set in the 1930’s with modern decor. Breakfast and dinner were of a high standard with attentive staff ensuring everything was alright. Comfortable room with large flat screen tv and king size bed. An excellent stay.

Jane Armstrong said...

94 %
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100%
100%

Stayed 26th September 2021

Lovely hotel, stayed an extra night. 10/15min walk to city center. The bedrooms were clean but there were a few marks on the carpet in our room. Table service for breakfast and good choice, dinner was lovely and reasonably priced. Parking available at £10per night. I would recommend and return.

Martin Garrity said...

90 %
100%
90%
80%

Stayed 13th September 2021

Thoroughly enjoyed our stay, room was excellent, staff very friendly, food was lovely.

Derek Smith said...

94 %
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90%
100%

Stayed 8th August 2021

Lovely hotel with very comfortable and spacious rooms. Staff very friendly and the food excellent. Hotel about a 10 minute walk into the centre of York. The only complaint is the hotel charges £10 per night to park, but this can be overcome by parking 2 streets further up for free.