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Pitlochry Hydro Hotel, Pitlochry

Knockard Road, Pitlochry, PH16 5JH, UK

Guest Reviews

Overall Guest Rating

73%

Catherine Reid said...

54 %
30%
70%
60%

Stayed 11th January 2024

Hotel needing upgraded When ordering meal you have to go up to bar and order and collect your own cutlery etc Bedroom decor needing updated. Windows needing replaced condesation etc Plus point bedroom was warm. Bathroom freezing Floors very uneven in bedroom squeaky floorboards and holes Bfast good selection but food lukewarm

C Docherty said...

87 %
80%
90%
90%

Stayed 1st December 2023

Lovely old hotel great food good prices nice staff will return

A guest said...

44 %
10%
70%
50%

Stayed 24th November 2023

Room dated and old fashioned with the most uncomfortable mattress. Unfortunately we were in a room that overlooked the roofs of the complex below and the lift shaft backed onto the room so could be a little noisy. Downstairs bar area was more modern and nice to relax in. All staff were friendly and helpful.

A guest said...

37 %
40%
40%
30%

Stayed 17th November 2023

Room comfortable ,plugs not easily accessible. Room cool despite radiator being roasting, bathroom frozen, no clear instruction for working towel rail- info folder stated on timer,staff on reception stated need to put small green light off for it to work, and when did as instructed it only came on for 6mins, although told it should be 2hrs, breakfast was cold, even water for coffee/tea cool. Frozen chips that where over cooked served in both main resteraunt and bar, main meals poor,when spoke with reception(evening) staff about issues, no help given and felt they couldn't care less what our issues where, The bar area was very cool , probably because of size, but still other guests wore fleece jackets and over coat while there. Again on Sunday morning reception staff just looked blankly at us when raised attitude of staff member previous evening,,they had our money and that was all they interested in,

William O'Neill said...

100 %
100%
100%
100%

Stayed 7th November 2023

Very enjoyable stay

Mandy Mcgauchie said...

74 %
60%
70%
90%

Stayed 3rd November 2023

Room was OK, very dated, could be doing with a freshen up. Otherwise was OK. Breakfast was good.

D Wannan said...

37 %
10%
40%
60%

Stayed 20th October 2023

This has to be the worst hotel stay I have ever had. The room was freezing cold, very very dated and smelled musty. Carpets old and dirty and the curtains hanging off the wall. The bed squeaked with every turn, and the walls were paper thin, so thin we could even hear the squeaky bed next door with their every turn. The complimentary bottle of wine was not in the room. We had to ask for this. I suspect this was a deliberate oversight in the hope that people won’t want to ask for it! The linen was clean and the breakfast was ok.

Christopher Armitt said...

34 %
10%
90%
0%

Stayed 13th October 2023

The hotel was a bit tired and old fashioned. My wife was cold in the room alot as you cannot turn the heating on the whole hotel is on a timer so was quite uncomfortable. We ate in the restaraunt on the first night and was very unimpressed I got chicken tenders to start which was £8 for 3 frozen chicken nuggets and a scoop od salad. The mashed potatoes was smash (powdered mash) with the price they charge it was unacceptable. Staff were very friendly and helpful but not enough to save the stay. We were away for my birthday and the stay was overall very disappointing. I don't think we would stay there again.

A guest said...

74 %
80%
100%
40%

Stayed 13th October 2023

Nice big pool with lovely surroundings. Superior room very spacious but bathroom quite basic looking. Clean enough. Poor choice of breakfast items, no black pudding, fried egg or orange juice. Very helpful and nice staff. Check out at 10 is way to early, 11 would be much better. Overall a nice relaxing stay.

lorraine robinson said...

80 %
70%
100%
70%

Stayed 8th October 2023

Clean and friendly 3star hotel, staff were lovely. Hotel needing money spent on it to upgrade but if you’re looking for a budget hotel this was a great price. Breakfast buffet was decent

A guest said...

70 %
70%
60%
80%

Stayed 28th July 2023

Everything was good the staff were very helpful a bit mix up we the menu I thought I had 2 bay for my extra but it was all sorted out with the manager

Mrs Mackay said...

84 %
80%
90%
80%

Stayed 29th June 2023

Room very comfortable marked as an 8 due to just one bedside table and lamp.

Alice McCormack said...

87 %
100%
100%
60%

Stayed 27th February 2023

Had a great stay swimming and spa lovely great that we could take the dogs too ...Friendly staff good parking .

Scott Miller said...

74 %
60%
70%
90%

Stayed 24th February 2023

Brilliant location. Clean, comfortable, cosy room with comfortable bed and friendly staff. The view from my room was amazing. The hotel could do with a little spruce up. Not many power points in room (only 2) Excellent breakfast. Lots of choice. Pitlochry is a beautiful village. Plenty cafes and restaurants. Amazing walks with stunning scenery.

Alan Cruden said...

100 %
100%
100%
100%

Stayed 17th December 2022

Hotel was very clean, amenities all good, food was nice and staff are friendly and professional.will definitely be back 10/10.

Leigh Garven said...

90 %
80%
100%
90%

Stayed 10th December 2022

Rooms basic but clean only downside was the heating didn't come on and there was no instructions on how to switch it on

A guest said...

77 %
50%
100%
80%

Stayed 27th November 2022

Staff very friendly and helpful, food nice, hotel could do with a bit of updating, flaking paint in room also marks on carpet. Would return again because of the staff and food

C Docherty said...

87 %
70%
100%
90%

Stayed 26th November 2022

Had a couple of nights stay at this hotel recently . Hotel was nice and clean, food good and reasonably priced. Staff were helpful and friendly. Plenty of parking spaces. Would definitely go back

Mr Vanderdeyl said...

70 %
50%
80%
80%

Stayed 19th November 2022

Tired hotel. Housekeeping let's the hotel down. Room was spacious but not a single Towel in bathroom on entry. New carpets and a lick of paint on the walls wouldn't go a miss. The food was excellent value though. A good selection to choose from. All in all not bad value considering it had a nice pool (£162 for 2 nights B&B with dinner 1 night). Great location. Plenty parking.

A guest said...

100 %
100%
100%
100%

Stayed 15th November 2022

Decor a little tired, however, clean,comfortable, spacious rooms. Wonderful staff and food and drinks reasonable prices and very nice pool. Would recommend

James Roy said...

94 %
80%
100%
100%

Stayed 18th November 2022

The hotel was excellent value for money. The large and spacious room was comfortable. However, due to the size of the room I found the heating was not great. Perhaps an additional heater could be offered. Bed was comfortable, other than that, I have no complaints. The reception staff were very helpful and courteous, also the waiting staff very pleasant. Food was well presented, good quality and well priced. I would certainly book again.

A guest said...

70 %
50%
80%
80%

Stayed 18th November 2022

Positives Staff really friendly and heldpful. Food enjoyable, good location and loads of parking. Negatives Hotel tired would benefit from a refurbishment. Room floor was all over the place at several different levels. Only downstairs toilet is quite a trek from the dinning room and bar. They were also not very clean.

gail mills said...

84 %
50%
100%
100%

Stayed 18th November 2022

Nice old hotel which could do with some TLC. Having said that the room was big enough and clean. We felt bed was quite hard too although it may suit other people. Good points were the food and the staff who were indeed faultless. They were all very pleasant and friendly. Good job team!

James Shepherd said...

80 %
60%
90%
90%

Stayed 13th November 2022

Room a little tired bathroom in need of moderation, food good and service from staff good only little fault being pet friendly maybe not to everyone's taste but its all business in these trying times would stay again

Jacqueline Rosser said...

80 %
80%
80%
80%

Stayed 12th November 2022

Was a bit concerned about the hotel after reading the reviews but what a lovely surprise we got when we arrived and got shown our room. It was very clean and spacious. The only down side was the view from the window,it wasn't the best room104. The staff were very polite and professional. The food was of a very good standard. Would recommend it for a nice weekend.