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County Hotel, Llandudno

East Parade, Llandudno, LL30 1BD, UK

Guest Reviews

Overall Guest Rating

73%

A guest said...

30 %
30%
30%
N/A

Stayed 7th October 2023

Unfortunately, we did not have a great experience from pre-arrival to the check-out. The website said that private parking was available at the hotel - when we arrived all spaces were reserved and after calling the hotel, we were told that parking had to be pre-booked and as it was now full we would have to find a side street somewhere to park. We were not told in advance that parking had to be reserved. The check-in staff were not aware that we had been told that check-out was 11am, and they told us it was 10am. After explaining about the booking, they agreed to 11. They had no idea about the MyHotelBreak process and requested a copy of the voucher to be emailed to them. The room itself looked like it had been recently renovated - bed, furniture and paintwork, however there was mould in the wardrobe that had been there for some time - the smell of damp was awful and meant we could not use the wardrobe at all. There was a picture hanging above the bed that was also stained and mouldy, and the bathroom had clearly not been renovated with cracked tiles and a rusty shower curtain pole, with a dirty shower curtain. The outside of the hotel was not as pictured - it looked dated and run down, food was not served during the day and the whole experience was not worth the cost of the voucher. It was very disappointing overall.

Arnold Ellis Hughes said...

84 %
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100%

Stayed 19th November 2021

Excellent polite and friendly staff at reception, bar and restaurant. Restaurant and breakfast very good. Restaurant and bar modern and clean. Unfortunately we felt that our room was very dated and run/down. If attending venue cymru good value and location.

A guest said...

87 %
80%
90%
90%

Stayed 27th July 2021

A very enjoyable short stay at the hotel. The staff were friendly and the service and food were very good. Would stay again. Only downside was that WiFi was not available in the bedrooms.

Linda Adamson said...

20 %
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10%

Stayed 4th June 2021

Staff were lovely. Food acceptable. Room felt like we were in the cellar . Terribly noisy because of creaky floorboards above . Whatever was above us was incredibly noisy too. Sounded like a heavy ball bouncing , we wondered if it was a dog . Couldn't leave window open as at street level and very hot in the room .

A guest said...

94 %
90%
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90%

Stayed 21st October 2020

Had a 5 day break with National .Everything was perfect for us. The friendly staff, excellent meals, Our room was very comfortable. Thoroughly enjoyed the whole experience

A guest said...

84 %
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80%

Stayed 7th September 2020

We really enjoyed the stay there hotel was lovely and warm rooms small but adequate waiters really work hard to get everyone served food quite good sometimes not hot enough Free WiFi in reception nice walk along the front to the centre.

A guest said...

87 %
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70%

Stayed 25th August 2020

This is a great hotel to stay at close to the town and great for shopping,the hotel was excellent and staff were very helpful and the food was very good,the rooms are very good and comfortable. If you were going to watch a show the venue is only a five minute walk from the hotel

A guest said...

84 %
80%
100%
70%

Stayed 14th June 2020

The Hotel is good value and the room was very good overlooking the bay. Limited parking at the hotel but plenty of free parking outside. The staff are helpful. Meals are basic but English breakfast and 3 course evening meal.