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Fairmont St Andrews, St Andrews

St Andrews, St Andrews, KY168PN, UK

Guest Reviews

Overall Guest Rating

87%

Christopher Lewis said...

84 %
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Stayed 24th March 2024

Very impressed with the hotel, its location and the staff were top notch. The only criticism is that the breakfast hot food offering was warm at the best, we were down in the restaurant for 0945. So a good forty five minutes before service should stop.

Alex Little said...

100 %
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Stayed 23rd March 2024

Excellent stay. Very comfortable

John Miller said...

97 %
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90%

Stayed 20th March 2024

The hotel is excellent with good facilities. Very peaceful and relaxing which was what we were looking for. Food was very good except for the crab linguine which was a little disappointing. The staff could not be more helpful or friendly from the minute you arrive until you leave. I would definitely recommend a stay here.

A guest said...

90 %
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Stayed 16th March 2024

Lovely hotel and staff but were upset by there billing procedure which we left with the hotel owing us £172 which we had not budgeted for. This was a pending transaction from the Sunday evening, which made me worry to the point I was sick and unable to go down for my evening meal.

Lorraine Wright said...

94 %
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80%

Stayed 21st March 2024

Stayed at the Fairmont for 1 night, DBB.. a Christmas gift. Not my first time (been to conferences there) but first as a couple. It’s such a stunning location and hotel. Very spacious and comfortable. I kept commenting on how peaceful it was. All staff we met were so friendly and welcoming. Wonderful!

Kenneth McVicar said...

100 %
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Stayed 18th March 2024

A wonderful overnight stay. Very welcoming staff, fabulous accommodation, great pool with sauna & steam room, fantastic breakfast with amazing choices. Drinks were very expensive. We arrived at 3pm & our room was ready. Check out was 12 noon. Highly recommend

Mary Boyle said...

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Stayed 6th March 2024

We had a fantastic stay in the Fairmont hotel. Our room was beautiful and our bed was so comfortable. We went for dinner in La Cucina and the food and service was 10 out of 10, highly recommend eating here when staying at the Fairmont. The health suite was lovely and we had a lovely massage too. Looking forward to coming back in December and will recommend to friends and family.

Alan Orr said...

97 %
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Stayed 2nd March 2024

Great overnight stay at the Fairmont St Andrews. From the welcome from the staff at main entrance and the fact that all the staff we encountered took time out their busy day to have a chat with us, made this such an enjoyable stay. We had a lovely meal in the Italian restaurant and the service was superb. Look forward to returning in the future

Gordon Richmond said...

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Stayed 2nd March 2024

Amazing stay, staff so welcoming and the room was lovely and spotless. The 3 course meal was lovely and you can choose anything on the menu other than scallops and steak.

lyne rae said...

100 %
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Stayed 1st March 2024

Beautiful hotel, value for money, food was lovely and the staff were so helpful , lovely room . Would definitely recommend

Karen Greig said...

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Stayed 24th February 2024

Absolutely fantastic hotel. Lovely, warm,friendly staff. Dinner and breakfast both amazing

Roberta O'Connell said...

100 %
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Stayed 23rd February 2024

Fabulous experience always have a great time when visiting.

Charles Docherty said...

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Stayed 17th February 2024

We had the best time staying at the Fairmount the hotel & our dinner where amazing.

A guest said...

64 %
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Stayed 11th February 2024

Don’t agree with automatic 10% service charge, even when sitting at bar having a drink We had no shower gel in bottle, it hadn’t been refilled Feel you should get a biscuit for your coffee

A guest said...

40 %
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20%

Stayed 12th February 2024

A very disappointing stay, this is definitely not a 5 star golf & spa resort. At best this is a 4 star dog friendly family hotel with leisure pool. Furnishings a bit shabby in places, not what you would expect in a 5 star resort. Food and drink grossly over priced, especially the wine. Food in bar was tasty, however, food in La Cucina Italian Restaurant was awful, some of it inedible! Buffet breakfast was average. Service was mixed, would not return and would not recommend.

A guest said...

50 %
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100%

Stayed 9th February 2024

I hadn’t realised there was a charge to use milk for my tea. I had booked an overnight as celebrating my friend’s 60th birthday! Service was first class apart from couple of points I was quite disappointed about. I called hotel ahead to enquire if staff would be able to decorate our room with birthdsy banners that I would provide on arrival, I was advised I should speak to concierge on arrival to undertake this. I spoke with concierge on arrival advising of request & giving him £10 for his trouble. I also gave him birthday cake with candles to request birthday cake be presented to my friend in La Cucina restaurant @ 8.30pm reservation that same evening . You can imagine my disappointment after we left hotel for few hours to arrive in room with no decorations up & finding my shopping bag lying in room with decorations inside . Surprise pretty much ruined as I decorated room myself on our arrival . The cake also wasn’t brought out at all either during dining experience nor when I enquired at reception later that evening . Cake was eventually brought to our room around midnight whilst we getting to sleep. As you can imagine I was quite disappointed by these two events . Concierge did apologise to me but left me disappointed to be honest . I was surprised the 2 requests fell on deaf ears in an otherwise beautiful hotel .

Stacey O’Neill said...

54 %
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Stayed 1st February 2024

The rooms were fairly nice and well equipped and bed was comfortable, only complaint about the room is we didn’t have a great view. The breakfast was very disappointing! We went to the buffet breakfast and there was nothing out (no sausages, bacon, browns or potato scones) this was at 9am so an average time as breakfast is served 7.30am-10.30am. We told a member of staff and it was brought out cold, which we obviously couldn’t eat and enjoy. We raised this complaint to reception when we were checking out and manger came to speak to us and was rather dismissive and quite rude, his response was that guests usually love the breakfast and that’s what people come back for … well that wasn’t what we experienced! A couple behind us were also there to complain about breakfast so clearly not everyone enjoys the breakfast.

A guest said...

80 %
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40%

Stayed 19th January 2024

Hotel was amazing, only issue was that with the DBB deal on your website we were only allowed to eat at one restaurant who issued a very limited menu. I think in future it would be better giving guests an allowance towards food then they can choose restaurant and pay any additional supplement as required

Colleena Mcintyre said...

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Stayed 11th January 2024

Had an amazing stay at the hotel. Food was great can't fault it. Rooms clean and great size.

Graeme Davidson said...

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Stayed 2nd January 2024

Hotel and setting superb, staff just made the visit so special. Food and services just something else. The drivers of the hotel shuttle bus into St Andrews such entertaining people and interested in what the clients were planning or done. Only down side was the requirements to book to visit the leisure facilities, which was a bit of an inconvenience, the hotel was very busy with children which obviously restricted the availability of facilities.

A guest said...

84 %
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Stayed 2nd January 2024

Very disappointed

Marie Spaven said...

100 %
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Stayed 28th December 2023

Hotel is absolutely beautiful. Service was exceptional. Only slight negative was luke warm cooked breakfast on first morning. Temperature was better 2nd day. La cucina food is excellent

A guest said...

87 %
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Stayed 2nd December 2023

Great stay at Fairmont St Andrews - it was their Xmas tree switch on which made it extra special. Felt like they could have done with more staff in the bar area - and they should advise you that a 10% service charge is automatically added to any drinks you order !! Room was lovely and big - best bathroom / shower ever, with luxury toiletries! The shuttle bus into St Andrews is a fantastic idea - but book it with the concierge as soon as you arrive and are checked in as it’s very popular. Would definitely return.

Mary Saunders said...

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Stayed 3rd December 2023

Amazing Hotel . Staff wonderful , food excellent, clean and comfortable . Wonderful spa experience. Will definitely be back .

stephen rennie said...

90 %
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Stayed 2nd December 2023

Great stay in a fab hotel , pity the drinks are so expensive as more people would stay in the bar area and sports bar if they were