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Heywood House Hotel, Liverpool

11 Fenwick Street, Liverpool, L27LS, UK

Guest Reviews

Overall Guest Rating

85%

M Baillie said...

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Stayed 21st March 2017

Location was excellent, Hotel Staff very friendly and helpful. Our room was a bit small, have stayed in much better city hotel rooms. We paid for a plush double, the decor was nice but it only had a normal double bed not a King for SuperKing which we would have expected. No view from the room and a bit noisy during the early hours of the night with what sounded like bin lorries etc.

S Mcdowell said...

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Stayed 11th July 2016

Hotel was central, easy to find and staff were really helpful and friendly. The room itself was very good, although in need of new carpets as existing ones were badly stained. Would recommend hotel for its location as it is convenient for restaurants, bars, shopping area and also within walking distance of Albert Dock and museums. NB - We travelled by train and walked to hotel but if travelling by car not sure where you would park as there is no obvious overnight parking available at this hotel.

B Smith said...

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Stayed 21st March 2015

great central location.

A J Price said...

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Stayed 29th December 2013

when we arrived we were informed that we would have to eat in a local restaurant for dinner. The restaurant was very good but we had only 2 choices for 3 courses. hotel said that they would rectify but the same menu was available the following night. we queried with the staff at the restaurant and they gave us another set menu which was a little better.We were later informed that the restaurant and bar at the hotel had been closed permanently. The car park used by the hotel was a very good Q Park but was a good 10 minutes walk away.The room and the staff were very good but had we been made aware of the drawbacks we would not have booked.

Susan Isaacs said...

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Stayed 8th December 2013

Good location. Would use in future visits to Liverpool. Would recommend to friends.

Elaine Elton said...

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Stayed 22nd November 2013

hi there was trouble all the time we stop there and you could not get a shower as there was only cold water. It would stop me of going there again also staff just said that they could not do anything about it till Monday to me this was not good enough

Raymond Pazikas said... Hotel has replied

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Stayed 29th October 2013

Superb Hotel in an excellent location close to all the main shops and Albert Dock area . Food at breakfast and at evening meal were of the highest standard

Hotel reply...

Thank you for taking the time to post your positive review! We are delighted to hear you enjoyed your stay with us and that the location was ideal for you needs. We are also pleased to hear you found the food in our restaurant to be of a high standard. I will forward your positive review on to our restaurant team who will be pleased to hear this. We hope we can welcome you to our Hotel again on your next trip to Liverpool!

George Mochan said... Hotel has replied

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Stayed 14th October 2013

Location was ideal, bedroom was large enough, clean and had all the facilities we needed. We booked dinner b&b and waiters struggled over which menu to offer.once resolved service was great. Other staff also very helpful. I would certainly return.

Hotel reply...

Thank you for your comments, We are delighted to hear you enjoyed your stay with us and that the location was ideal for you.We are pleased to hear you enjoyed your meal in our restaurant, I will forward on your positive comments to the team! We look forward to welcoming you to our Hotel in the near future.

M Belfitt said... Hotel has replied

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Stayed 27th September 2013

Enjoyable stay lovely hotel definitely go again good position wonderful breakfast lovely staff

Hotel reply...

Thank you for your lovely comments on our Hotel, We are delighted to hear you enjoyed your stay and that our team could be part of making it enjoyable for you, We hope we can welcome you to our Hotel again in the near future.

Joy Gray said... Hotel has replied

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Stayed 30th August 2013

We had a lovely stay at the Heywood Hotel,very convenient for attractions and train station. Best hotel bed I have slept in.

Hotel reply...

Thank you for taking the time to post your comments, We are delighted to hear you enjoyed your stay with us and that the location was ideal for all the city's attractions.We hope to see you at our Hotel again in the near future.

Katrina Crawford said... Hotel has replied

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Stayed 10th August 2013

The hotel was excellent booked the weekend with three other couples and everyone was I impressed with the hotel in particular with the staff, nothing was a problem.

Hotel reply...

Thank you for your lovely comments, We are pleased to hear you had an excellent stay with us! We try to offer the best level of service possible and appreciate this has been noted in our team.We hope we can welcome you back to our Hotel in the near future.

marian howcroft said... Hotel has replied

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Stayed 10th August 2013

Great central location. Very nice room with comfortable bed ( only a double though). I really liked. The historical building. Some noise outside at night but did not cause a problem.

Hotel reply...

Thank you for your positive comments, We are pleased to hear you found your stay comfortable and that the location was ideal for you.We hope we can welcome you back to our Hotel again in the near future.

Mr Nicholas Carberry said... Hotel has replied

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Stayed 25th May 2013

Had a fab stay; room was lovely with large bathroom; food & service were excellent. fantastic central position.

Hotel reply...

Thank you for taking the time to write your comments, We are very pleased to hear you enjoyed your stay with us and that our team could be a part of making it enjoyable for you.We hope to see you at our Hotel again soon.

E Brown said... Hotel has replied

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Stayed 4th May 2013

hotel was excellant staff very helpful would use hotel again

Hotel reply...

Thank you for your positive review! We are pleased to hear you enjoyed your stay with us.We try to offer the best level of service we can and appreciate this has been noted.We hope to see you at our Hotel again in the near future.

Linda Leitch said... Hotel has replied

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Stayed 5th April 2013

had a wonderful stay at Heywood House Hotel, lovely small hotel in a very central position, staff very friendly and helpful, rooms very comfortable, would highly recomend

Hotel reply...

Thank you for your positive review! We are delighted to hear you had a wonderful stay with us and that the location was ideal for you.We hope we can welcome you b ack to our Hotel again in the future.

A Young said... Hotel has replied

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Stayed 25th February 2013

Excellent city centre hotel for a short stay. Staff friendly and helpful. Food very good value and excellent. Handy for water front and shops.

Hotel reply...

Thank you for taking the time to post your comments, We are very pleased to hear you enjoyed your stay with us and that our team could be part of making it enjoyable for you! We hope we can welcome you back to our Hotel again in the future.

Ray Hannan said... Hotel has replied

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Stayed 19th February 2013

Avert pleasant stay. Staff were courteous and very pleasant. Fantastic location for visiting Liverpool and very good value for money. Would stay here again if in Liverpool.

Hotel reply...

Thank you for your lovely comments on our Hotel.We are delighted to hear you enjoyed your time in Liverpool and that the locaion was ideal for you to experience what the city has to offer! We try to offer the best level of service we can and appreciate this has been noted in our team.We hope we can welcome you back to our Hotel again in the near future.

Walter McCracken said... Hotel has replied

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Stayed 10th November 2012

One of the best hotels I have stayed in and I have lived in many. Warm, polite, efficient staff. Nothing was too much trouble. A glowing tribute to a glorious, lively city and I say that as a Glaswegian who knows.

Hotel reply...

Dear Mr McCracken, We would like to thank you for your positive review and we are glad you enjoyed your stay with us. We hope you can come back to visit us again sometime soon. Kind regards Laura Smith

Mrs Morgan said... Hotel has replied

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Stayed 6th September 2012

lovely food. bedroom very nice. the conservatory dining room was a bit cold.

Hotel reply...

Thank you for taking the time to post your comments, We are delighted to hear you enjoyed your stay with us and that you enjoyed your meal in our restaurant. I will forward you comments regarding heating to our Maintenance and Restaurant team to address moving forward. We hope we can welcome you to our Hotel in the near future.