Caledonian Hotel, Newcastle

Stayed 26th January 2023

We stayed at the Newcastle Caledonian for 3 nights in January 2023.We had a great time. The room was spacious, clean with a six-foot bed. The food was good and the there is a lively atmosphere in the bar which was refurbished a couple of years ago. Of course, with this being Newcastle you could not meet a nicer, more helpful staff. Officially a 3-star hotel it is better than many 4-star hotels we have stayed at. The transport links are great for both buses and the Metro. Jesmond Dene is only five minutes’ walk away.

Stayed 21st January 2023

What a great stay we had the hotel, staff and food was outstanding, we had a very comfortable stay the room was clean I have only left an 8 purely cosmetic I felt the room would benefit from an upgrade the furniture appeared very dated and the mattress wasn’t great but overall we would most definitely stay again

Stayed 29th December 2022

Excellent stay. Room was clean, comfortable with a TV, ironing board and iron, tea/coffee making facilities. 3 course meal with wine was included in the deal and also lovely. Breakfast was included however the bed was too comfy to get out if so we missed it. Would definitely return. Excellent value for money.

Stayed 2nd December 2022

Hotel was perfect in every way however the room we were given was unfortunately above the “party suite” which meant any plans of a decent nights sleep were thrown out the window and we had to stay up later than we had wanted and made our shopping day the next day a bit more tiring. Purely rated the room a 7 for this reason only.

Stayed 30th November 2022

Hotel room was fab but staff did not mention breakfast as this was a gift voucher we did not have breakfast which should have been included

Stayed 25th November 2022

When we arrived we were unable to find the carpark, so tried to call to find out where it was but noone one answered. We parked up and when I got into reception the receptionist was on the phone for about 15 mins taking a booking and noone else was around. I did notice then it looked extremely busy and noisey even in reception. When she came off the phone she said the carpark was full and we would have to park in the British Legion car park about 10 mins walk away. Our table for dinner, that we had reserved was in the main bar area where at the time was full of noisey football fans because of the England game being on. There was no quiet area and we were surrounded by noise and Tvs with the game on. I asked if there was another dining area but I was told no and were offered to dine in the bedroom!! Given there was no table in the bedroom I declined. We were then given a bottle of wine, unopened, with no glasses and had to then go to the bar and wait and ask for wine glasses. The tikka massala I ordered was more like a vindaloo and therefore could not eat it. We were not offered the dessert menu and felt the staff were so busy with the football fans they forgot about the customers who were actually staying in their hotel. We obviously picked a bad weekend to stay with the football but feel the dining area could have been in a quieter pary of the hotel with the crowd kept separate. It was so noisey we could not even have a conversation.

Stayed 22nd November 2022

Lovely hotel food was also very good staf nice and friendly my one complaint is room was freezing luckily there was a radiator in the cupboard which we used

Stayed 18th November 2022

Outstanding customer service from the reception staff, to the bar and restaurant staff. Room was very nice and the food in the Phoenix bar was exceptional. We were very pleased with our visit and would highly recommend the Caledonian. Also, Osborne Road in Jesmond is a great part of town with a good vibe.

Stayed 25th September 2022

on arrival the hotel looked good so was quite pleased. Inside there was still some painting being done but it didn't bother us. Went for dinner at night but there wasn't too much choice for us, the food we had was good. next problem was the shower, it flooded the floor as the shower screen wasn't sealing onto the bath (had to mop up with towels) this hotel is on a main road so beware if you get a room at the front if you don't mind getting woken up at 5.30 in the morning, that was after listening to the pub revellers outside in the beer garden below the bedroom, day and night. Beware if you leave valuables in your room at breakfast time, as when we returned to our room the door was jammed open with a chair by the cleaners, but we hadn't checked out. (Not too safe) p.s. the breakfast was excellent

Stayed 24th September 2022

Lovely hotel! Upgraded us as was our anniversary, really friendly staf throughout the hotel. Room was lovely clean and modern. Food was lovely in the hotel to. Definitely would recommend and stay again

Stayed 20th August 2022

Room was large and clean staff very nice and friendly hotel location was lovely there is the metro station only 5min walk from the hotel which takes you in to city centre which is 3 stops away the only let down was the evening meal which was terrible

Stayed 19th August 2022

Room was large clean and perfect location was really nice metro 5min walk to get in to city centre hotel staff really friendly nothing was a problem for them the dinner in the hotel was terrible

Stayed 1st May 2022

The hotel kindly let us park in the car park before check in so we could walk to quayside. Unfortunately being a bank holiday all the hotels seating areas along the road were full of young drinkers. It was extremely noisy until around 1a.m. We were on DBB and were the only ones in the dining room which was alongside a very noisy bar. The courses I ordered were no longer available - all in all a very disappointing stay. Loved the surrounding area and Jesmond Dene.

Stayed 18th March 2022

A nice hotel that's well run and managed. In the process of refurbishment and benefiting from new decor it is a pleasant place to stay.

Stayed 26th February 2022

Pleasant stay. Room was fine and staff were great

Stayed 11th February 2022

We encountered friendly and helpful staff, we really enjoyed our evening meal in the restaurant section and enjoyed our time at the hotel.

Stayed 10th December 2021

We visited the hotel for 1 night only and as part of the package a three course meal was included. We booked our table for 6.30 and arrived at 6.20 and placed our order for our starter and mains immediately. It took over an hour for the starter to arrive which was soup and mushrooms on toast ( nothing needing great time preparation) and it was 8.10 by the time our mains arrived. In order to speed things up, we placed our order for desert immediately but this simply didn’t arrive so we decided that we couldn’t wait any longer so advised the server that we were leaving as we had an early start the following morning. She very kindly advised us that she would arrange to have our cheese platters delivered but it took until 9.30 for them to arrive at our bedroom door, some 3 hours after we first sat down! Totally unacceptable and beyond words and spoilt our whole evenings stay.

Stayed 3rd December 2021

We absolutely LOVED this hotel and it’s staff and could not fault our amazing night away!

Stayed 27th October 2021

Absolutely fantastic the staff the food the rooms everything was spot on .. how this is only a three star hotel I don’t know .. we had a fabulous time. We would defiantly recommend this hotel in fact we are looking to book again very soon

Stayed 24th September 2021

Staff were friendly, room was immaculate, and food was lovely

Stayed 4th June 2021

Had a fantastic stay at the hotel Only negative was there was no blind on room window and curtains would not close

Stayed 6th March 2020

Really enjoyed the stay at the Caledonia Hotel rooms very clean staff friendly and helpful Only thing we found that the bed was a small double fat to small

Stayed 21st February 2020

I would definitely use this hotel again couple of things I would change grossly understaffed the 2 girls who was on were absolutely brilliant the hotel was under renovation so you had to go outside to use there bar why couldn't they have brought drinks to hotel foyer instead of guests going out in gale force winds and the drinks they did have was double the price of normal drinks but will be going back in the summer was a great location and lovely and clean

Stayed 18th January 2020

Ye had a lovely stay at the hotel, food and room we had was nice only thing let it down was the noise going on till 4 in morning.

Stayed 15th November 2019

Lovely hotel and lovely staff. Rooms are huge. Menu was the same both nights but enjoyed main and dessert.