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Derby Mickleover Hotel, Derby

Etwall Road, Derby, DE3 0XX, UK

Guest Reviews

Overall Guest Rating

84%

A guest said...

74 %
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Stayed 28th December 2023

Firstly we did not realise it was a dog friendly hotel please show me where it states that on your webpage as I did not see that. My wife is allergic to dogs. We did not get the room we requested as it was in the doggy area. Children were running all over the lounge playing hide and seek and very noisy. My wifes dinner was only warm not hot but was too gry to send it back. 3 different remote controls for the tv before we got one that worked. Overall not a good break after travelling 100 miles for a couples couple of days away after Xmas. We requested that we only stay one night and refunnd us back one night. Emma,Zak and Katy were absolutely top notch could not do enough to help us. Emma refunded our whole fee for the 2 nights even though we stayed for BB and dinner for one night. The service from these 3 girls was commendable ane would I like the management to know how pleased we were with them.

A guest said...

100 %
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100%

Stayed 15th October 2023

Thoroughly enjoyed our last minute dinner, bed and breakfast stay. Lovely room, very warm but controllable heat. Super time in the swimming pool and Spa. Food was of an excellent quality and the staff were wonderful. We had read some of the poor reviews given previously and were a little wary but couldn’t fault it. We will be coming back with our family.

A guest said...

74 %
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80%

Stayed 16th June 2023

Enjoyed our stay, breakfast good, continental and full English, all buffet style Swimming pool and soa , no extra charge which was good for the price we paid, some hotels charge extra Only negative was the fact the bar area didn’t open until 4 so couldn’t get a cold drink , coffee machines were available, great value for money stay

Malcolm Kelly said...

77 %
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80%

Stayed 27th May 2023

Excellent in every way apart from the coffee machines which couldn’t cope with the high demands.

Betsy clarke said...

70 %
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80%

Stayed 28th April 2023

The break itself was very nice but we did have some admin issues. Firstly we had booked 2 rooms for 4 of us but they had only reserved one so that took some sorting out and we ended up at opposite ends of the hotel. When we tried to book the afternoon tea in the morning we were told we needed t book 24hours in advance which they did not tell us on check in. However they did manage to sort this and the afternoon tea was very nice. The meal on the first night was very nice however one of us had to change out mains choice as there was only 1 available. The rooms were sufficient but not really 'superior' they could do with some TLC. Ours had a fridge but our friends didn't and although ours was cleaned quite late on the morning our friends room was not cleaned at all. All of this being said we did have a lovely weekend away.

gail taylor said...

100 %
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Stayed 10th February 2023

Lovely hotel, lovely staff, breakfast was particularly good, would stay again

A guest said...

87 %
90%
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70%

Stayed 17th March 2022

Enjoyed break at hotel

Lewis Stewart said...

84 %
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100%

Stayed 4th February 2022

Great hotel , a little dated and leisure center swimming pool a little dirty and cold . Food very nice and service very good . Love the isolated hotel room rules.

barry Parkin said...

57 %
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30%

Stayed 12th November 2021

Staff are helpful rooms are clean and comfortable, but menu is small and the prices are high for not not much better than microwave food

Karen Dinsdale said...

90 %
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90%

Stayed 19th January 2020

Beautiful hotel in a great location. Lovely food ordered from the bar. Rooms were spacious and bed was comfortable. Service from staff was great however the only thing that left the hotel down was. Changing rooms for the spa were appalling. Dirty. Wet. Slippery. Hair all over the floors. Pool water was freezing and spa had to close the jacuzzi. Please pay more attention to the spa area and would make a better experience. Other than that I would return and stay again

S Harris said...

100 %
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Stayed 11th October 2019

We had a fantastic night. The entertainment was fab, food wonderful and all the staff were courteous and caring of our needs. The three rooms were all well equipped and spotlessly clean. We only have positive things to say! We would definitely return.

David Kelly said...

94 %
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Stayed 28th July 2019

really nice hotel with one or two little niggles. Arrive at 3.15 but room wasenot ready until 3.45.? We had the Royal Antoinette suite which was all you could imagine.??? We could not get the air con to switch to heat so we switched it off but it still worked. on cool.? The bar was extremeley limited on the tails available and the guiness pump was out of action.? Dinner in the restaurant was excellent.???? Breakfast was good but no contintental choice.?

A guest said...

94 %
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100%

Stayed 12th October 2018

Really good and very clean and warm room

Carol Peacock said...

100 %
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Stayed 7th August 2018

All the staff at this hotel went above and beyond to help myself and the friend I was travelling with. The rooms are very well furnished immaculately clean and the food is well cooked and very good. I would have no hesitation in booking this hotel again and intend to try other hotels in the Hallmark group.

Carol Peacock said...

100 %
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Stayed 7th August 2018

All the staff at this hotel went above and beyond to help myself and the friend I was travelling with. The rooms are very well furnished immaculately clean and the food is well cooked and very good. I would have no hesitation in booking this hotel again and intend to try other hotels in the Hallmark group.

Linda Hudson said...

94 %
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100%

Stayed 15th June 2018

My stay was wonderful and all very clean and staff very friendly

BRIAN BAILEY said...

84 %
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80%

Stayed 16th November 2017

Nice clean room ,good evening meal and breakfast .Overall a good stay I would use again.

katharine lawes said...

80 %
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70%

Stayed 14th April 2017

We had a good time during our 4 night stay at this hotel. The staff were all very friendly and helpful and the pool was great. Dinner menu rather limited and didn't always correspond to description. I would come again.

A guest said...

30 %
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30%

Stayed 12th April 2017

Hi. I'm afraid there were a few little things that when put together didn't create a favourable impression of the place. When we arrived they tried to put us in a double room which was much smaller than the king room I had booked. We did move again to the king room when I insisted. Then for the included evening meal there were 4 or 5 of the options which were not available that night, one of them because they'd run out of couscous - despite being 2 mins down the road from Aldi! The meal itself was okay, nothing special, although they did leave the bacon off my husband's burger but it didn't seem worth the effort complaining about. I would not have paid full price for the meal. Also on leaving the hotel and passing our keys over the reception staff did not stop their conversation which is just rude and not good customer service at all. There was a cupboard door handle which had come off which had just been left on the side and my husband screwed it back in which must have been noticed by the cleaners and left. All in all it didn't create a favourable impression and I would not be in a rush to go back there.

A guest said...

70 %
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Stayed 30th October 2016

We had an excellent stay at this hotel and really liked the leisure facil.

Keith Butler said...

90 %
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Stayed 20th October 2016

The rooms were very comfortable. The staff were friendly, attentive and well trained, The pool was clean and attractive.

F Cropper said...

87 %
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Stayed 24th September 2016

Front door wasn't in use so awkward to get luggage in and out, fire door in the restaurant needed cleaning along with the ceiling blinds and the chairs and some of the communal areas looked a bit tired. The bedroom and bathroom were good and the facil were good. We didn't use the spa facil but they looked very good and the pool looked lovely. All the staff were very obliging and friendly. The food in the restaurant was excellent with the evening menu having a very good range of food and the breakfast was self service with both a cooked breakfast and continental breakfast etc available. Good value for money.

Julie Chorne said...

100 %
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Stayed 12th February 2016

Fabulous Valentines weekend with great service (impeccable really!), friendly and efficient staff and a wonderful Valentines 5 course dinner with tails & entertainment - well worth the £10 upgrade. Leisure facil were busy but good! Room was spacious and wonderfully clean.

A guest said...

87 %
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90%

Stayed 2nd January 2016

Excellent staff brill couldn't do enough for us will be back next year,room Luvly food spot on especially the brecky . Spa excellent ,and I'll just say again staff brill . Was worth every penny champagne reception was very nice everyone dressed up to the nines .organisation with serving the meal was fantastic very well organised.

A guest said...

87 %
70%
100%
90%

Stayed 2nd January 2016

Excellent staff brill couldn't do enough for us will be back next year,room Luvly food spot on especially the brecky . Spa excellent ,and I'll just say again staff brill . Was worth every penny champagne reception was very nice everyone dressed up to the nines .organisation with serving the meal was fantastic very well organised.