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Dean Court Hotel, York

Duncombe Place, York, YO1 7EF, UK

Guest Reviews

Overall Guest Rating

91%

Kylie Adams said...

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Stayed 28th May 2019

What a great place to stay for a city break in York! Centrally located, overlooking the magnificent York Minster, its perfect for those who want to see the best historic York has to offer. Our family room was quiet, spacious, clean and comfortable. Breakfast was very good and the service was speedy. The staff at this hotel were so friendly, welcoming and professional. The concierge Frank was especially helpful and our children loved chatting with him! The valet service, historic charm and stylish decor and the of this hotel only added to our positive experience. Overall, this hotel is great and we would definitely stay there again! (When scoring out of 10, I’ve given a 9 for the room only because none of the 4 USB wall sockets for charging our phones worked. However, there was a working socket on the alarm clock, so not really a problem. This was reported at the time of our stay and had we have stayed longer, I’m confident it would have been fixed during our stay). Thank you Dean Court for making our family city break really enjoyable!

A guest said...

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Stayed 5th July 2017

An excellent, friendly, comfortable hotel, in an ideal location for visiting the centre of York. Staff and atmosphere very welcoming. I'm coeliac and very wary when selecting places to eat out. This hotel immediately inspired confidence. All the restaurant staff appeared to be aware of the significance of gluten intolerance and were able to advise and serve without fault. Breakfast and all the restaurant meals were of high quality and met all standards I required. The chef John produced excellent GF options and we even had GF biscuits provided on the room tea tray. This was a special birthday for my wife and we are already planning to repeat it for my birthday later this year, but hopefully there will be many more visits too.

A guest said...

87%
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Stayed 25th June 2017

The staff was great! Requests we had were taken care of immediately. The location can't be beat. There is some street noise which didn't bother us, but travelers should be aware.

A guest said...

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Stayed 5th September 2017

The one thing that really stuck out for me was the amazing customer service we received from all staff members. We were coming up from London to go to York races. We called the day before to see if it was OK to leave our bags and if there was a toilet we could get changed into. When we arrived to York we walked the short walk to the hotel. We went to reception and were told that they remembered our conversation and that they had tried to get one of our rooms ready. They checked us all in and had one of the rooms ready for us to get ready in. The rooms were lovely. The bed was really good too. I stayed in a room next to the lift but there was no noise at all from it. My room was facing the back into a little paved area where there was some air conditioning units. They were a little noisy but once the window was shut you couldn't hear anything. Checking out was easy. I will definitely stay here again the next time I'm in York.

A guest said...

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Stayed 8th September 2017

Excellent location with York Minster being your next door neighbour, very helpful and friendly staff, valet parking which is very convenient and takes the hassle out of parking. All tourist attractions are within walkable distance. Cannot ask for more.. However my only request and suggestion will be to work on the Vegetarian options for Breakfast menu. All the vegetarian options served in a typical English breakfast was mimicking meat like a vegetarian sausage and bacon which most vegetarians don't enjoy.. personally we definitely didn't :( Could you also please look into introducing something like an Omelette with a selection of vegetables which is very popular internationally wherever you travel, perhaps a selection of croissants and pastries etc to keep the selection more wider than what you currently offer. Pancakes may be.. Basically it will be good to have the traditional English breakfast and a few other things as mentioned above... something to consider ??

A guest said...

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Stayed 10th September 2017

We are regular visitors to York but have never stayed at this hotel before. We will DEFINITELY return!! Very welcoming staff, quick and easy check in, lovely spacious bedroom. Wonderfully comfortable bed for a great nights sleep. Overall this is a fantastic hotel in a fantastic location. Keep up the great work Dean Court