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Malmaison Liverpool, Liverpool

7 WILLIAM JESSOP WAY, Liverpool, L3 1QZ, UK

Guest Reviews

Overall Guest Rating

94%

Valerie Quin said...

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Stayed 29th January 2023

Was fab from begingin to end

N Vincent said...

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Stayed 21st August 2022

Fabulous hotel. Food excellent, Location good, Staff freindly and helpful. Rooms the best we've stayed in in Liverpool. Everything spotlessly clean. If you are arriving by car, factor in car parking charges at £19.50 for 24 hours. Overall 10 out of 10.

Wendy Parry said...

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Stayed 13th February 2022

Excellent stay really good value and the staff are brilliant

Stephanie Newall said...

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Stayed 18th October 2021

Great location, smart hotel, very helpful staff and room with a view. I will return.

Janette Smith said...

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Stayed 20th September 2021

Excellent customer service and cody from reception dealt with an issue we had with noise from an extractor fan from a nearby hotel .Well done cody. We will be back

Annie Fraser said...

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Stayed 22nd August 2021

Loved everything about this hotel - until it came to check out. I had paid the full agreed rate upon arrival but, at check out, I was informed that this did not cover the current room rate charged at the hotel. The receptionist said I had only paid for 2 nights, not 3. I then had to unpack my suitcase in reception to retrieve my booking confirmation to confirm the agreed price. I was then asked to pay for bar drinks which had already been paid for at the point of sale. Eventually, I was able to leave without paying any more than the agreed price, but this was an embarrassing and upsetting end to what was otherwise a lovely break. Apart from this one receptionist, the staff were outstanding, but my review mark has to reflect my poor check out experience.

A guest said...

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Stayed 10th August 2019

Lovely hotel and superb customer service. The room was fantastic, so spacious and very contemporary. Breakfast was excellent and had a great range to choose from. Would stay again and recommend it if your visiting Liverpool

A guest said...

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Stayed 15th September 2019

We had a great one night stay at the Liverpool Malmaison. The staff across all departments were all very friendly and helpful. Would definitely stay here again and recommend for anyone visiting Liverpool

A guest said...

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Stayed 15th October 2019

The breakfast was very good. staff very pleasant and helpful, room was very nice and well located. Would definitely stay again.

A guest said...

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Stayed 26th October 2019

The hotel was in a very good location with parking really close. The bar area and the dining room were all very comfortable. It was not cold and impersonal as some modern hotels can be.

A guest said...

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Stayed 17th November 2019

Beautiful inside. Love the design of the hotel. Staff were very attentive and very friendly. They couldn’t do enough for us. The added complimentary prosecco too for our birthday was a lovely touch.

A guest said...

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Stayed 22nd November 2019

We liked its location,the availability of food and drink any time of day .The bar and lounge are where there was excellent service.The excellent food in the restaurant and considerate staff.