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Waterside Hotel, West Kilbride

Ardrossan Road, West Kilbride, KA23 9NG, UK

Guest Reviews

Overall Guest Rating

90%

Douglas Discombe said...

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Stayed 20th March 2024

Fantastic location. Nice room .. brilliant food .. great staff.

Sandra McArthur said...

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Stayed 23rd February 2024

Had a wonderful stay at the waterside hotel. Room was lovely. Staff were all very helpful and courteous. Food was lovely, my main meal at dinner was one of the best I've had anywhere. Will definitely be back!

A guest said...

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Stayed 17th January 2024

Had a fantastic overnight visit at The Waterside Hotel. I've been several times and always enjoyed the experience. Accommodation and meals fabulous, staff extremely friendly, helpful and professional at all times

Mark pearson said...

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Stayed 13th March 2023

Room was excellent. Big spacious and clean..can't fault it..booked dinner in restaurant and my partners starter arrived which had a bug crawling in her tomato. Obviously this was off putting for main meal and we got starter took off the bill..upon reflection we should have made a complaint as it definitely put a dampner on our night away. Disappointing after great reviews and especially marking a 20 year anniversary. Won't be back

elaine macdonald said...

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Stayed 10th February 2023

We had an excellent time.. Room fantastic..The staff were absolutely brilliant ???

Mr McDaid said...

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Stayed 31st January 2023

Scott, Megan and Aimee were amazing in resolving a misunderstanding after being misled on room type from my hotel break.com. Hotel has a fantastic location and food was superb.

Jill Dunsmore said...

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Stayed 15th September 2022

Excellent stay aerside Hotel...staff were very friendly and service was superb. Eould recommend to my family and friends. We look forward to booking again.

Brian McFadyen said...

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Stayed 4th July 2022

Had a brilliant stay at the Waterside. Staff very friendly and welcoming. Food was absolutely delicious. Would recommend this hotel for anyone looking for a short break.

karen mcilroy said...

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Stayed 26th July 2021

Stayed aerside end of July. The room was large with a partial sea view. The jacuzzi bath didn’t work which was disappointing. Our room was just above the bin area which was not particularly fresh when the wind was blowing. Evening meal was ok, service was terrible. There were plenty of staff on but appeared that no one really wanted to wait on tables with the exception of a few staff. Others were gathered around the bar/service area. It took us over half an hour from our booking time to actually getting our table. When we received our order food not particularly warm and portions were small, not good value for money. Breakfast was similar, one staff member very busy while others not particularly fussed about their duties. Would not recommend abs won’t be back. The hotel along the road was much more customer focused , cheaper and more professional.

karen mcilroy said...

37 %
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Stayed 26th July 2021

Stayed aerside end of July. The room was large with a partial sea view. The jacuzzi bath didn’t work which was disappointing. Our room was just above the bin area which was not particularly fresh when the wind was blowing. Evening meal was ok, service was terrible. There were plenty of staff on but appeared that no one really wanted to wait on tables with the exception of a few staff. Others were gathered around the bar/service area. It took us over half an hour from our booking time to actually getting our table. When we received our order food not particularly warm and portions were small, not good value for money. Breakfast was similar, one staff member very busy while others not particularly fussed about their duties. Would not recommend abs won’t be back. The hotel along the road was much more customer focused , cheaper and more professional.

Sharon Graham said...

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Stayed 24th August 2021

The hotel was amazing The staff were amazing Food amazing

Rae Murrell said...

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Stayed 13th October 2020

Wardrobe could have been designed better. Shower head did not fit into the holder. Basin plug did not fit, the water ebbed away. Pity about these points because the staff and service were wonderful.

joanne slavin said...

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Stayed 8th August 2020

Beautiful location, stunning hotel, staff very helpful and pleasant, food delicious, our room was looking onto the beach, with patio doors which opened up fully, I could not fault this hotel, we will definitely return. Staff were vigilant re Covid19 guidelines, wore masks, provided hand gel, screens up where needed and tables far enough apart,

A guest said...

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Stayed 25th January 2020

Beautiful hotel, lovely setting! Get a room with a jacuzzi bath! Highly recommend and will absolutely be back!

margaret carlyle said...

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Stayed 15th August 2019

We stayed overnight at this gem of a hotel. Just a little anniversary treat to ourselves. What a great place, lovely clean and modern rooms, pleasant staff, nothing was too much trouble. Yummy food, both at dinner and breakfast, good choice at both meals. We fell in love with the place. Management and staff have definitely got it right here. More power to their elbow.

A guest said...

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Stayed 17th June 2019

Professional friendly staff, nothing was a bother. Rebecca and Claire were lovely girls

A guest said...

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Stayed 10th July 2019

Room well appointed. Food was excellent as were the helpful staff.

A guest said...

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Stayed 8th July 2019

Relaxing and lovely stay would definitely be going back The hotel is in a stunning location right next to the beach, the food is fantastic from the restaurant, staff are lovely couldn’t have asked for a more relaxing stay

A guest said...

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Stayed 19th July 2019

Stayed at the Waterside for our 3rd time. We were made very welcome as usual by Rebecca, this time. Afternoon tea was nice (scone a bit hard) Went for Dinner at 1830 and had a great Dinner, Staff were all lovely, as usual, stayed in a lovely room looking over to Arran, fab view. We have been staying at Simpsinns Hotels for 10 years now and always been made welcome, mainly at the Gailes, sometimes the Old Loans. Still see some of the same faces we have seen over the last 10 years plus quite a few new ones.

A guest said...

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Stayed 5th July 2019

Stayed here for a few nights whilst working in the area. Rooms clean and comfortable. Only disappointed was the heat. Absolutely roasting and when you had the window open the noise from the road could be loud especially in the mornings and around 5pm. Maybe the sea view rooms are quieter. Staff friendly enough and helpful. Night porter was a gem making me sandwich’s one night I was late. Food in the restaurant was nice. Steak was poor for the price but everything else I had during my stay was good. Breakfast had a good choice but waited longer than expected each morning considering the place wasn’t that busy. All in all a good stay. If in the area again no qualms about staying there again if the price was right.

A guest said...

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Stayed 7th July 2019

Decided on an overnight family break at the last minute. Fabulous location, exceptional room (converted from King to twin beds on special request) sea view, amazing food, and friendly courteous staff. Will be back again. Great break!