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Caledonian Hotel, Newcastle

Osbourne Road, Newcastle, NE22AT, UK

Guest Reviews

Overall Guest Rating

84%

Morag Mitchell said...

57 %
50%
70%
50%

Stayed 15th March 2024

Our room was very comfortable. The furniture and bathroom were tired and in need of refurbishing. The dinner we had was very tasty and filling and the young waitress who served us was lovely and very attentive but unfortunately the dining area was situated in the public bar. Not a suitable area at all. Very noisy and we were surrounded by young students who were loud. The breakfast left much to be desired. The staff were totally unprepared. They ran out of plates and when they did come they were cold. They ran out of sausage, fried eggs and bread. The rest of the hot buffet was luke warm. By the time the bread came for the toast the food on my plate was cold. I asked if it would be possible to have a poached egg but was told the chef couldn’t do them!! On the second evening we were put in a corner of the so called dining room which was full of the public watching rugby and football. We couldn’t hear one another talking. Most unacceptable. The following morning we were offered a table which hadn’t been cleared or cleaned and when I requested that the waitress cleaned it she put our clean cutlery on the seats that everyone had been sitting on. At this stage I requested to speak to the manager. This is not a suitable hotel for your special offers. I wouldn’t recommend anyone to stay here

Fiona Leake said...

57 %
50%
60%
60%

Stayed 23rd February 2024

I phoned the hotel before arrival to enquire about hair dryers in bedrooms and was told all rooms have one. The hairdryer in our room was not working, we report it but nothing was done and I had not taken one with me. Dinner menu provided on menu was not what was offered.

Lynn Brown said...

87 %
90%
90%
80%

Stayed 20th February 2024

Enjoyed our 2 night stay here. Situated in a lovely suburb of Newcastle, with local shops and restaurants. Room was very spacious and clean and had a good sleep even though it was on a main road, very little traffic through the night. Had 3 course dinner on 1 of the nights, which was good. Would recommend, staff great too.

Deborah Leitch said...

90 %
80%
100%
N/A

Stayed 27th January 2024

What amazing value! The hotel is in a great location, a 8 min walk from West Jesmond Metro stop. It is in a great area with loads of shops, cafes and restaurants. The hotel its self has well appointed rooms, very clean and with good amenities. The customer service at check in and from the reception staff later was spot on. Top mention to the young chap (maybe Owen/Oli) who helped me with an emergency hair dryer situation. Really guest focused and welcoming, cant wait to return later in the year.

Kathryn Maggs said...

67 %
80%
80%
40%

Stayed 20th January 2024

Hotel lovely staff friendly However, restaurant totally lets hotel down we booked a table at 8 waited about 10 mins to be seated. There was only myself and partner and one other person in restaurant We then waited a further 10 mins for order to be taken. Both my partner and I order prawn tail for starters 30 minutes no starters we addressed this with manageress who was lovely and give us complimentary drink 40 mins from ordering … we were told kitchen had ran out of lettuce and had to go to local shop for them . The desert menu consisted of 5 deserts … chocolate ge cake -which there was non of crumble and custard , pie and custard and a sponge and custard …. We were then advised no custard . Again we addressed our concerns with the manageress and she apologised and offered Ice cream alternative after waiting again about 15 mins the what appeared to be chef walked through restaurant with cartons of custard from again the shop

eileen holliday said...

100 %
100%
100%
100%

Stayed 9th October 2023

Had an amazing catch up with my bestie.DBB for 50 each what an amazing bargain! Food was beautiful and great value , room had everything you could want and the beds were so comfortable. Defo going again

NEIL HIGHFIELD said...

90 %
90%
90%
90%

Stayed 4th September 2023

A very pleasant stay and good value.

NEIL HIGHFIELD said...

94 %
90%
100%
90%

Stayed 8th September 2023

Everything was fine and we found it good value.

Ashleigh Towers said...

94 %
100%
100%
80%

Stayed 27th August 2023

Brilliant stay. Staff so friendly and room got upgraded which was a kind gesture. Will definitely return.

Martin Duffy said...

87 %
100%
80%
80%

Stayed 26th May 2023

Not one fault with anything .gret location and great staff

Stephen Hall said...

90 %
90%
90%
90%

Stayed 26th January 2023

We stayed at the Newcastle Caledonian for 3 nights in January 2023.We had a great time. The room was spacious, clean with a six-foot bed. The food was good and the there is a lively atmosphere in the bar which was refurbished a couple of years ago. Of course, with this being Newcastle you could not meet a nicer, more helpful staff. Officially a 3-star hotel it is better than many 4-star hotels we have stayed at. The transport links are great for both buses and the Metro. Jesmond Dene is only five minutes’ walk away.

Kirsty Afek said...

94 %
80%
100%
100%

Stayed 21st January 2023

What a great stay we had the hotel, staff and food was outstanding, we had a very comfortable stay the room was clean I have only left an 8 purely cosmetic I felt the room would benefit from an upgrade the furniture appeared very dated and the mattress wasn’t great but overall we would most definitely stay again

Helen Hall said...

100 %
100%
100%
100%

Stayed 29th December 2022

Excellent stay. Room was clean, comfortable with a TV, ironing board and iron, tea/coffee making facilities. 3 course meal with wine was included in the deal and also lovely. Breakfast was included however the bed was too comfy to get out if so we missed it. Would definitely return. Excellent value for money.

Gary McDonagh said...

90 %
70%
100%
100%

Stayed 2nd December 2022

Hotel was perfect in every way however the room we were given was unfortunately above the “party suite” which meant any plans of a decent nights sleep were thrown out the window and we had to stay up later than we had wanted and made our shopping day the next day a bit more tiring. Purely rated the room a 7 for this reason only.

Angela Thurlow said...

70 %
100%
N/A
40%

Stayed 30th November 2022

Hotel room was fab but staff did not mention breakfast as this was a gift voucher we did not have breakfast which should have been included

A guest said...

40 %
40%
40%
40%

Stayed 25th November 2022

When we arrived we were unable to find the carpark, so tried to call to find out where it was but noone one answered. We parked up and when I got into reception the receptionist was on the phone for about 15 mins taking a booking and noone else was around. I did notice then it looked extremely busy and noisey even in reception. When she came off the phone she said the carpark was full and we would have to park in the British Legion car park about 10 mins walk away. Our table for dinner, that we had reserved was in the main bar area where at the time was full of noisey football fans because of the England game being on. There was no quiet area and we were surrounded by noise and Tvs with the game on. I asked if there was another dining area but I was told no and were offered to dine in the bedroom!! Given there was no table in the bedroom I declined. We were then given a bottle of wine, unopened, with no glasses and had to then go to the bar and wait and ask for wine glasses. The tikka massala I ordered was more like a vindaloo and therefore could not eat it. We were not offered the dessert menu and felt the staff were so busy with the football fans they forgot about the customers who were actually staying in their hotel. We obviously picked a bad weekend to stay with the football but feel the dining area could have been in a quieter pary of the hotel with the crowd kept separate. It was so noisey we could not even have a conversation.

Anna Willox said...

90 %
90%
90%
90%

Stayed 22nd November 2022

Lovely hotel food was also very good staf nice and friendly my one complaint is room was freezing luckily there was a radiator in the cupboard which we used

Craig Thomson said...

100 %
100%
100%
100%

Stayed 18th November 2022

Outstanding customer service from the reception staff, to the bar and restaurant staff. Room was very nice and the food in the Phoenix bar was exceptional. We were very pleased with our visit and would highly recommend the Caledonian. Also, Osborne Road in Jesmond is a great part of town with a good vibe.

kenneth simpson said...

90 %
80%
100%
90%

Stayed 25th September 2022

on arrival the hotel looked good so was quite pleased. Inside there was still some painting being done but it didn't bother us. Went for dinner at night but there wasn't too much choice for us, the food we had was good. next problem was the shower, it flooded the floor as the shower screen wasn't sealing onto the bath (had to mop up with towels) this hotel is on a main road so beware if you get a room at the front if you don't mind getting woken up at 5.30 in the morning, that was after listening to the pub revellers outside in the beer garden below the bedroom, day and night. Beware if you leave valuables in your room at breakfast time, as when we returned to our room the door was jammed open with a chair by the cleaners, but we hadn't checked out. (Not too safe) p.s. the breakfast was excellent

Emma Coleman said...

87 %
100%
80%
80%

Stayed 24th September 2022

Lovely hotel! Upgraded us as was our anniversary, really friendly staf throughout the hotel. Room was lovely clean and modern. Food was lovely in the hotel to. Definitely would recommend and stay again

Jacqueline Nicol said...

67 %
100%
100%
0%

Stayed 20th August 2022

Room was large and clean staff very nice and friendly hotel location was lovely there is the metro station only 5min walk from the hotel which takes you in to city centre which is 3 stops away the only let down was the evening meal which was terrible

Jacqueline Nicol said...

67 %
100%
100%
0%

Stayed 19th August 2022

Room was large clean and perfect location was really nice metro 5min walk to get in to city centre hotel staff really friendly nothing was a problem for them the dinner in the hotel was terrible

Marie Crabb said...

60 %
70%
N/A
50%

Stayed 1st May 2022

The hotel kindly let us park in the car park before check in so we could walk to quayside. Unfortunately being a bank holiday all the hotels seating areas along the road were full of young drinkers. It was extremely noisy until around 1a.m. We were on DBB and were the only ones in the dining room which was alongside a very noisy bar. The courses I ordered were no longer available - all in all a very disappointing stay. Loved the surrounding area and Jesmond Dene.

Karen Powell said...

87 %
80%
90%
90%

Stayed 18th March 2022

A nice hotel that's well run and managed. In the process of refurbishment and benefiting from new decor it is a pleasant place to stay.

Claire Blessing said...

87 %
80%
90%
90%

Stayed 26th February 2022

Pleasant stay. Room was fine and staff were great