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Lochside House Hotel & Spa, New Cumnock

Dumfries Road, New Cumnock, KA184PN, UK

Guest Reviews

Overall Guest Rating

89%

Lynda Bentley said...

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Stayed 6th December 2023

The hotel is outstanding staff were all lovely too my only concern was I am disabled I walk with a crutch but the hotel don’t cater for disabled ie I had to walk up the stairs and along to the very end of a long corridor to get to my room. Then again stairs for the leisure facilities too. I did manage with great pain but on another day it may have been different. But I did love my stay

Dorothy Reid said...

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Stayed 28th August 2023

This was second time staying at lochside Lodge had a fab time staff were lovely food was amazing thank you all so much . Think next stay going to try a lodge they look beautiful x

Vera Tuchewicz said...

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Stayed 27th February 2023

A very relaxing overnight stay. The thermal suite, food and all staff members were excellent and the place was spotless. A return visit in the future is a ust. 10 out of 10 ?

Natalie Phillips said...

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Stayed 22nd February 2023

Beautiful hotel spa, views were stunning! Garden suite rooms were fantastic. Lovely food; all enjoyed our evening meal and breakfast. Spa was good, nice big jacuzzi pool and sauna/steam room.

Anthony Langton said...

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Stayed 13th February 2023

Lovely break. Staff attentive and friendly. Room modern clean with all usual tea coffee etc Food for evening meal was scrumptious and service excellent. Breakfast had a good choice of continental and cooked and again excellent service. What a treat!

Patricia Watson said...

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Stayed 26th January 2023

Thoroughly enjoyed our overnight, beautiful hotel and surroundings. Staf courteous and friendly, food great. Would recommend, and will be back.

A guest said...

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Stayed 12th January 2023

Lovely hotel, clean rooms, food lovely although service was very rushed at dinner. Staff very attentive and polite. Would definitely stay again

Lynn Brown said...

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Stayed 17th November 2022

Had a great stay the lochside hotel staff were great rooms were great really clean all in all had a great stay food was fab as well would recommend this hotel

A guest said...

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Stayed 20th August 2022

My husband & I had a lovely overnight at Lochside, the hotel was beautiful, the staff were amazing & the room was fabulous…..we were in one of the garden suits so had a lovely balcony with chairs ?? We would absolutely go back!!

A guest said...

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Stayed 6th August 2020

Fabulous stay at the Lochside. Loved our choice of the garden suite. Menu choice excellent, struggled to choose, wasn’t disappointed. Staff very friendly, would love another visit.

Ally Blyth said...

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Stayed 18th July 2020

Great staff and service. Room was amazing and food delicious.

Elaine Tracy said...

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Stayed 19th January 2020

Fabulous overnight in this hotel, food was great, staff helpful & lovely setting. I’m sure we will return

Fiona Odonnell said...

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Stayed 19th January 2020

Lovely hotel with beautiful views.

A guest said...

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Stayed 11th December 2019

Great stay upgraded to honeymoon suite on arrival gorgeous room staff couldn't be more helpful and food was lovely defo be back!

A guest said...

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Stayed 21st November 2019

Very disappointed in room Stayed in room 4 , furniture badly chipped and marked, floor in bathroom cracked and chipped, large old stain on carpet beside bed Apparently rooms to be updated - not before time Not the standard expected of 4 star hotel

Anne Marie marshall Marshall said...

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Stayed 21st November 2019

Fantastic night. Spa experience was amazing. Food first class. Thankyou we will be back.

A guest said...

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Stayed 19th November 2019

We just returned from an overnight stay. Garden room was lovely and spacious. Dinner and breakfast delicious. Staff were very welcoming and helpfull. The spa was an added bonus to our stay. We will be back again.

stewart robertson said...

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Stayed 11th November 2019

Enjoyed our stay very much.

Pauline Smith said...

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Stayed 30th October 2019

Fantastic place...loved my stay! Staff very all very pleasant and polite, room was lovely and the food was fantastic! Booked again to come back in February.

Stuart Rogers said...

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Stayed 3rd October 2019

On arrival was given room 5 I know it stated basic double but poor wasn't part of it. Paint flaking off the ceiling toilet seat broken an mattress on the bed had seen better days. Had table booked for 8pm arrived 10min early an seated. After 50mins had to chase what was happening with our starters. Waitress said she'd go check with kitchen I could see the waitress talk to a manager. Manager then came over to say the waitress who took our order had to be sent home sick. Waitress being sent home fiber but the fact that no manager actually put any of the orders she'd taken onto the system. He offered a bottle of wine as an apology which we accepted. To be honest it was poor all round service an will never be back again or recomend to anyone. I was there with my wife for a surprise 1st anniversary night away and everything about the night away was ruined. Customer service cists nothing and the fact that managers and waitresses walked by us even after serving 2 other tables that had been seated and served before us who had been seated 1st. Not once did any of them question why 50mins later we were still sat with no food. When the food did eventually arrive the toasted breast fore the pate wasn't even toasted an had hardly any heat. Another 2 tables also sent food back so clearly there is issues all around in the hotel.

steven murray said...

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Stayed 24th July 2019

Great hotel

A guest said...

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Stayed 20th June 2019

Really disappointed that it didn’t meet the hype. Seems they are too busy with weddings to acknowledge other paying customers

john haggerty said...

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Stayed 3rd June 2019

Was such a great stay for my birthday all the staff were excellent, we stayed in the standard room for the first night and the next day we wanted to see about upgrading to one of there suites which was the cygnet suite asked about the price for it but got it complimentarily upgraded the room was so big and the jacuzzi bath was amazing, slept like a baby on the massive bed probs one of the best nights sleep I’ve had in a long time. The spa facilities were lovely and a great way to spend a morning relaxing, we can’t wait to come back as we know that it’s getting refurbished so it will be great to see what’s changed. The food was lovely had dinner both nights and had the afternoon tea on the second day which was great couldn’t eat it all tho so took it for a snack later. Many thanks to all the wonderful staff who made our stay amazing can’t wait to come back.

davy coull said...

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Stayed 16th December 2018

Had a brilliant time as always, food was really delicious, and staff are all really helpful ... back in janauary..

Danielle Taylor said...

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Stayed 2nd December 2018

Beautiful hotel, tastefully decorated rooms. Iron & ironing board, tea & coffee and complimentary bottled water in the room. Towels were tiny though. Food was absolutely fantastic, every staff member we encountered was lovely and helpful. We will definitely be back!