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Cairndale Hotel, Dumfries

English Street, Dumfries, DG12DF, UK

Guest Reviews

Overall Guest Rating

86%

Jane keep said...

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Stayed 10th November 2023

Hotel being done up in retro style and it’s very nice ,reception and dining areas and function suite all lovely. Staff are fantastic all through hotel,special mention for Eleanor who met all our needs in dining room with a good sense of humour included..we famous five use my hotel breaks often and have to say this has been one of the best . We had dinner both nights and it was lush you have a great team in that kitchen I hope you hang on to them . Breakfast was also very nice only criticism would be to have some more fresh fruit items, though there was adequate. Friends had cooked breakfast and said it was fresh and tasty . We had booked entertainment weekend which was a really good night,have to say again the dinner was delicious. Swimming pool nice too .

A guest said...

94 %
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Stayed 13th October 2023

staff and entertainment very good

R Davidson said...

94 %
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Stayed 29th August 2023

The hotel was very comfortable, pleasant and clean. Staff, all, were very courteous and friendly. The restaurant and food met our expectations. We enjoyed the break. Only criticism was that as we had booked a superior room we expected bathrobes and slippers. These were not provided and the receptionist at the hotel said that as our room had been changed to a family room the bathrobes and slippers were not in the room. Having brought this to the receptionist's attention we did not pursue the matter further and did not let it spoil our break. On Friday 1st September I received a phone call from a person, at the Cairndale Hotel, who asked about a missing room key. My room key, only one key was issued, was returned to the receptionist at the check out on Thursday 31st August. The person on the phone was brusque and had quite an accusatory tone, at one point mentioning a charge of £45. I was surprised at her attitude to a customer who had given the hotel a good evaluation and may have returned on subsequent visits to the area. As I stated earlier all members of staff we met at the hotel were very pleasant and we enjoyed our stay at the hotel. I was taken aback by the phone call. Robert Davidson

B Harvie said...

90 %
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Stayed 28th August 2023

Lovely three day break including breakfast and dinner with the food for both excellent Staf very helpful lovely leisure centre and our room clean and comfortable Also through my Hotel Break great value

A guest said...

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Stayed 13th August 2023

First time at the Cairndale but will certainly use it again when visiting the Dumfries area. Staff and facilities were all excellent, and we made good use of the pool, sauna and steam room.

Alexander Ferguson said...

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Stayed 10th July 2023

Excellent hotel with superb friendly staff

A guest said...

90 %
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80%

Stayed 6th May 2023

Warm welcome with very friendly staff. Room furnishings were super and we thoroughly enjoyed our two-night stay in The Cairndale. Happy to recommend to others and we look forward to returning at some future point.

A guest said...

100 %
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Stayed 1st May 2023

The Cairndale is a lovely hotel in a perfect location, we stayed 2 nights with a group of friends, the rooms are spotlessly clean and comfortable and the staff are amazing, the food was delicious and served piping hot, we will definitely be back and highly recommend booking the Cairndale Hotel.

Esme Kelly said...

94 %
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Stayed 26th September 2021

What a great find. Food wonderful. Staff so helpful in every way. Leisure area ideal for a few nights. Bar prices reasonable too. Definitely would go back and recommend a visit here. ?????

Debbie Crossan said...

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Stayed 17th September 2021

Hotel overall excellent rooms, food and service ideal location for exploring town. The disappointment was a group of middle aged men the DIXON golfers staying at the hotel who on two nights disrupted several guests sleep by behaving like English yobs shouting singing causing general disruption the hotel did request after the first night for them to behave like mature adults that was beyond them really they should have been told to leave the Saturday morning needed to put this in review as this was our only break this year and imbeciles like that are to selfish to consider other people.

A guest said...

94 %
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Stayed 21st September 2021

Stayed at Cairndale Hotel Dumfries lovely hotel Good facilities food tasty and plentiful service from all staff exceptional, the only issue was disrupted sleep due to middle aged men golf group DIXON golfers coming in from pub/nightclub at 2.30 a.m. 2 nights running shouting behaving stereotypical English yobs being very disruptive several guests complained should have been asked to leave on the Saturday then there wouldn't have been two nights disturbed sleep. As this was our only break this year hope they're pleased for ruining peoples breaks

Mary Lapsley said...

80 %
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Stayed 3rd September 2021

Enjoyed our stay at cairndale hotel used pool/jacuzzi evening meal was good and service quick.

Andrew Blyth said...

30 %
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Stayed 31st August 2021

Old and dated would never return

Lorraine Noble said...

77 %
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Stayed 21st August 2021

Lovely stay at hotel albeit it needs a bit upgrading in rooms. Food was excellent, that alone would take us back. Reception manager a bit rude on arrival. Maybe harassed, girls were very pleasant though. Young chap on bar, excellent service. All in all would recommend

William McGookin said...

100 %
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Stayed 16th August 2021

Our stay was excellent, we were well looked after. The food was exceptionally good. Service first class. The bath shower would benefit with a grab handle for exiting and entering. Would certainly recommend the Hotel.

Linda Fisher said...

84 %
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Stayed 13th August 2021

Hotel staff were lovely, hotel tired in places but didn’t affect our stay. Food was good, excellent value for money. Disappointed that wearing of masks in public areas was ignored by many guests & entertainment singer was singing all through our meal but overall it was a good break.

Linda Fisher said...

84 %
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Stayed 13th August 2021

Hotel staff were lovely, hotel tired in places but didn’t affect our stay. Food was good, excellent value for money. Disappointed that wearing of masks in public areas was ignored by many guests & entertainment singer was singing all through our meal but overall it was a good break.

kenneth donnelly said...

97 %
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Stayed 13th August 2021

the hotel staff were very helpfull and nothing was too much trouble the room was warm comfortable /clean and very well set out our evening meal was very good and tasty we had a very good time and would recomend this hotel and its staff to anyone looking for a hotel in this area.

A guest said...

67 %
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Stayed 8th August 2021

Room was tired but clean. Had a meal in the restaurant and food was good but service was rushed. Leisure facilites were very nice. Hotel is handy for walking into town.

Stewart Townsley said...

100 %
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Stayed 5th August 2021

Excellent hotel with warm welcome from the staff, great choice of food on the menu with the staff being friendly and helpful, entertainment was included in the weekend deal . The room was excellent and spacious, serviced every day. Would use this hotel again.

Thomas Wilson said...

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Stayed 2nd August 2021

Had an excellent stay at this hotel. The staff were first class as was the meals. The location is perfect as the hotel is only a 5 minute walk to the town centre. I highly recommend this hotel

alison harrison said...

100 %
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Stayed 3rd August 2021

Lovely hotel food was amazing stayed in a superior room. Very spacious. Only wish I’d gone on a weekend when the secret garden was open

Keith Kleinman said...

70 %
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90%

Stayed 4th August 2021

hotel but the bar did not open till 17.00 as lack of staff poor display do no go there

alison harrison said...

100 %
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Stayed 3rd August 2021

Lovely hotel food was amazing stayed in a superior room. Very spacious. Only wish I’d gone on a weekend when the secret garden was open

A guest said...

80 %
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Stayed 2nd August 2021

A large Hotel with spacious comfortable rooms. Perhaps assistance with luggage to far away rooms would have helped. Meals were good but book ahead. In city centre so convenient for shops and tourist trail.