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DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort, Cumbernauld

St Andrews Drive, Cumbernauld, G680EW, UK

Guest Reviews

Overall Guest Rating

89%

Gregor paton said...

74 %
100%
50%
70%

Stayed 28th December 2017

Really enjoyed our stay. Room was great, food was great. Pool was great, although if they say they have no towels and will bring them in 5 minutes, don't expect them any time soon. We were at pool for two hours and eventually persuaded the staff to give us two face cloths to dry ourselves after our shower.

A guest said...

94 %
90%
90%
100%

Stayed 22nd October 2017

we had an enjoyable stay. room was lovely. dinner was excellent and enjoyed using leisure facil.

mary elliot said...

100 %
100%
100%
100%

Stayed 20th October 2017

This is the first time we have stayed at this hotel and we will definitely return the room was lovely food was excellent but most o the staff in the hotel were so helpful and friendly nothing was a bother. We also used the hotel spa facil which also were very good. Looking forward to our next visit

Ian Anderson said...

84 %
100%
50%
100%

Stayed 15th October 2017

Friendliness and very helpful staff, room & food were 1st class, time service of the food was bad, 1hour 45mins from the time we sat down till we left the restaurant, only had two courses, had to chase up the waiter for our dessert an hour & a half in. Gave the service a 5/10, cooking staff and waiting time let this score down.

Laurence de Kruijff said...

80 %
70%
90%
80%

Stayed 2nd October 2017

Good dog friendly hotel!

A guest said...

87 %
80%
80%
100%

Stayed 20th September 2017

Great stay Staff were lovely especially the blond barmaid (Amy I think) The treatments were very relaxing and again the ladies were nice and friendly Food was delicious and I have recommended the hotel to my friends We will be back

Allan Turner said...

97 %
100%
100%
90%

Stayed 17th September 2017

Very enjoyable and very friendly staff, would be happy to stay again

Steven Cochrane said...

14 %
20%
20%
0%

Stayed 17th September 2017

Staff were very welcoming and friendly, allowed us to check in early. We were booked in a standard room which was adequate, bed was one of the hardest and very uncomfortable beds I have ever lay on it had lumpy bits sticking through, I never managed to get any sleep whatsoever. Our evening meal was very slow to be served and was only look warm, my wife had chicken and strugeled to cut it as it was like rubber and had been way over cooked. We went for breakfast around 9.0 am which was a buffet breakfast which had a good choice. When we had the cooked part found it was only bareley warm and all dried up I think it must have been made a few hours beforehand very very disapointing. When we checked out the receptionist never even asked if we enjoyed our stay, just said you account is all up todate We booked this stay at the hotel as we were planing to book a christmas package but after this it is definately not a contender

Alexandra Scullion said...

100 %
100%
100%
100%

Stayed 15th September 2017

Had another fantastic stay at this hotel, service was first class, friendly and helpful, nothing was a problem and the rooms are lovely and spacious. Will definitely return and recommend.

Lynne Conaghan said...

100 %
100%
100%
100%

Stayed 1st September 2017

There were a few wee hiccups on our visit, but resolved so fast that they were insignificant. Special thanks to Louise to gave us a lovely bottle of wine as an act of kindness. There was numerous staff on hand to address any queries and service was first class. Beautiful hotel that has clearly thought of everything. We will definitely be back x

A guest said...

97 %
100%
100%
90%

Stayed 27th August 2017

It was a wonderful stay. Room really clean and spacious! Bed was really comfortable. Best night sleep in ages!!! Food in restaurant really good too. Only thing was they had no creme de mure for my tail!!! ???

A guest said...

100 %
100%
100%
100%

Stayed 1st August 2017

Fabulous stay . Fantastic spa experience. Lovely attentive staff. We Will definitely be back. Yvonne

Marie Scroggie said...

84 %
80%
80%
90%

Stayed 25th July 2017

On confirmation stated Twin room, however when gotten to room it was a double, did query few hours later but we're just told was down as a double. Also leisure area, children's pool & jacuzzi closed so pool was busier but then 1/3rd was closed off to allow private swimming lessons so didn't use pool as not much space to swim. Was off putting with spectators from lessons.

A guest said...

50 %
50%
50%
50%

Stayed 23rd July 2017

Not 4 star standard Had evening meal in the Grill Restaurant , food was mediocre with poor menu choice . The restaurant was quiet but service was slow Room some distance from reception/restaurants which needs to be considered if someone with walking difficulty/elderly Had booked a twin room and was surprised to be given one with two double beds ....however couldn't sleep in one bed as pillows and quilts very worn Was only staying one night had considered when booking two nights - glad I didnt

MARIE JARVIS said...

64 %
60%
60%
70%

Stayed 15th July 2017

Room quite nice apart from a groaning/creaking bed that made you not want to turn in your sleep for fear of wakening yourself up Not the hotel's fault but seagulls outside our room wakened us at 4 am and 6 am Food in restaurant a bit arty farty - could only pick one item for each course and when it came it was very well presented but I could have went to McDonalds after eating it as I was still gry Restaurant a bit dated and staff forgot our drinks order and had to be reminded

julie cook said...

94 %
90%
100%
90%

Stayed 4th July 2017

We had a lovely 2 week midweek stay at Westerwood, couldnt fault anything, lovely staff,hotel and leisure facil, good for exploring kelpies and falkirk wheel, dinner bb deal was good value and food was very nice.

R Smith said...

100 %
100%
N/A
100%

Stayed 1st July 2017

Just back from the Westerwood stayed Two nights on a dinner and bed breakfast break .Had a problem with room allocated as it had a shower over bath which was no good to me ,my husband went to see about this ,the issue was dealt with very quickly and we got a ground floor room with facil to suit.Were very happy with room,meals were taken in the grill which were very enjoyable.l also got 25percent of spa treatments.

Lorraine Coulter said...

94 %
100%
80%
100%

Stayed 17th June 2017

We had a great meal & breakfast. Room was good. Staff were very helpful and polite. The only thing I could complain about was the noise made by other guests which seemed to go on all night. Fighting, screaming and crying. I know that sometimes you expect some noise from a large busy hotel but when it goes on for hours it starts to get annoying. I believe the police were callled but by then I had already lost 4 hours sleep.

Laura Boyle said...

80 %
90%
80%
70%

Stayed 6th June 2017

Room was good and clean.All staff and reception staff friendly.Facil great.Breakfast both mornings great.Good choices.Did have a bad experience of food first evening.I had Beer battered haddock which in my opionion was not fresh and was a cheap frozen product and tastless and wasnot cheap .second night had sirlion steak which was lovely. I did speak to staff member about fish and they said they would let cheff know of my disappointment.Same choice of menu in both restaurants both nights. Over all had agood break. I have reserved proir to this visit 2 other bookings for end of June and one in July which i am tbinking of canceling due to my meal disappointment

Alison Campbell said...

94 %
80%
100%
100%

Stayed 5th June 2017

Fantastic stay at a wonderful hotel. Will definitely return. The staff are lovely and so friendly which makes you feel like a welcome guest.

ann adams said...

94 %
100%
100%
80%

Stayed 28th May 2017

Lovely stay rooms staff excellent Only time we could get for dinner was 9pm would probably have liked bit earlier

John Grant said...

87 %
100%
80%
80%

Stayed 28th April 2017

Really nice dinner, bed and breakfast for excellent value. Food was nice, lovely big breakfast. Room was large and modern, nicely decorated and an awesome shower. Spa facil were nice and relaxing. Would return.

Ian Anderson said...

97 %
100%
100%
90%

Stayed 23rd April 2017

Been at the Westerwood a few times, brilliant hotel with great facil and very friendly &helpful staff.

Carol Lowrie said...

90 %
90%
90%
90%

Stayed 21st April 2017

Had a lovely stay booked dbb and was very good value, took dinner both nights in the a la carte menu restaurant. Have stayed many times here, lovely hotel and staff.

James Dunne said...

100 %
100%
100%
100%

Stayed 21st April 2017

First class service from staff from the moment we arrived until the minute we left. Leisure facil were great. Food in both restaurants was excellent with staff giving great service.