Fairmont St Andrews, St Andrews

Stayed 28th November 2014

I have stayed here several times in the past and again enjoyed my stay. The hotel was very busy, and at breakfast,we had to wait ages to order our tea and coffee. The leisure club was disappointing.Classic Britain did let us know that the Jacuzzi was being repaired. However the ladies' changing room was unbearably hot and the showers and changing room floor were dirty. The staff in all areas were extremely friendly and courteous.

Stayed 21st November 2014

We had a lovely relaxing and enjoyable stay at the Fairmint on 21st Nov with the added bonus of a Christmas Fayre held in the hotel on 22nd. The staff were extremely friendly and helpful in every way. We took our dogs and they couldn't have been made more welcome!

Stayed 21st November 2014

EXCELLENT

Stayed 14th November 2014

Enjoyed hotel. Food great . No complaints.

Stayed 13th November 2014

Been a few years since last stayed at the Fairmont. As good as ever! Really enjoyed it!Excellent service!

Stayed 10th November 2014

WE HAD A LOVELY BREAK AT THE FAIRMONT ON THE OCCASION OF MY HUSBAND'S 70TH BIRTHDAY. THE STAFF COULD NOT HAVE BEEN MORE ATTENTIVE BUT WERE NOT AT ALL INTRUSIVE. WE RECEIVED A ROOM UPGRADE AND A GLASS OF BUBBLY EACH ON ARRIVAL AND AT THE RESTAURANT(BOOKED SEPARATEL)ALSO TRUFFLES ON A PLATE WISHING MY HUSBAND "HAPPY BIRTHDAY" WERE IN OUR ROOM WHEN WE GOT BACK AFTER DINNER.

Stayed 9th November 2014

Fantastic location. Beautiful hotel and lovely, friendly staff.

Stayed 4th November 2014

Reception was professional and welcoming. On arrival in room found a half empty bottle of champagne in fridge and contacted housekeeping re same. This should have been discovered in cleaning of room. Room was first class but whilst hotel is of five star quality breakfast was two star. Food in breakfast buffet was bland and not as hot as it should have been.

Stayed 2nd November 2014

Hotel could be cleaner especially pool changing rooms and corridors.

Stayed 25th October 2014

Inconsistent service standards, room not entirely clean. Didn't appear to be enough staff available to cater for the guests.

Stayed 24th October 2014

Delay at check-in as booking hadn't registered at the hotel but was thankfully sorted. Stayed at hotel before but the Italian restaurant wasn't open so booked a table but the service was terrible. Had to ask for our drinks which were sat on the bar for a good 10 minutes as nobody available to bring them over plus had to ask for water and also had to ask for our dishes from first course to be removed when we were waiting on our main course to be served. Several tables around us were uncleared of previous guests dishes,which was rather unsightly.The service here was not that ofa 5 star hotel. We were in room 1081 and many of the room doors in this area were terrible with several dirty scuff marks which just made the area looked rather drab. The negative points didn't totally spoil our stay but just not what you'd expect from this hotel. The swimming pool area was fine and breakfast area was also good.

Stayed 24th October 2014

Hotel lovely. Room fine. Food and service in the Italian restaraunt was a let down.

Stayed 20th October 2014

Another excellent experience at The Fairmont.

Stayed 19th October 2014

Have stayed at this hotel many times. First class hotel with first class service. Could not be faulted.

Stayed 13th October 2014

Service in restaurants was not up to the standard expected and there was a shortage of staff, especially at breakfast.

Stayed 12th October 2014

We have had several visits to Fairmont St. Andrews, the last three booked through Classic Britain. Their prices are extremely competitive and excellent value for a hotel of this calibre. As always we enjoyed friendly five star service from a very welcoming staff and look forward to our next visit.

Stayed 12th October 2014

Love this place. Love the Breakfast! Reception and Door Staff are the Best! Always a Smile and lot's of Banter!

Stayed 11th October 2014

fantastic hotel,staff & service outstanding!! my only dissapointment was small televisions in the bar areas, bigger tv sets are a must for sport coverages. regards tom kennedy giffnock glasgow.

Stayed 11th October 2014

Stayed at the Fairmont at the weekend there and everything was lovely. Staff very friendly and rooms stunning. One minor thing I would mention about the bedrooms is: the dressing table could do with a little polish underneath the glass. But all in all everything was outstanding.

Stayed 10th October 2014

Service excellent. One small comment, unable to book meal in the hotel at a decent time on the Friday night. No availability till 9.30pm in one restaurant and none at all in the other.

Stayed 9th October 2014

fantastic you do a great service , we enjoyed our stay and hopefully be back later this year .

Stayed 5th October 2014

Hotel is in need of an upgrade, didn't think we got best available room as was promised!

Stayed 5th October 2014

From start to finish our experience was nothing but wonderful. We were warmly greeted and shown to our room quickly and efficiently with friendly banter. Our stay was to celebrate our 30th wedding anniversary which was recognized by all staff including Management who sent chocolates and a personalized card. We enjoyed a lovely dinner in the Italian restaurant and a bountiful breakfast the following morning. This is a wonderful hotel set in beautiful surrounds, staffed by a team who are dedicated to making your stay wonderful.

Stayed 1st October 2014

Arrived at hotel to a delux room upgrade, this was very special and all staff were wonderful

Stayed 22nd September 2014

Could you check details of our booking? Was it dinner on one night only? At breakfast there should have been more staff especially for a 5 star establishment