Crown & Mitre Hotel, Carlisle
Guest Reviews
Overall Guest Rating
82%
Overall Guest Rating
82%G Davidson said... Hotel has replied
Stayed 11th December 2013
we stay about three times a year but don't know if we will go back, we felt we were a bother to them .
Hotel reply...
Dear Mr Davidson, Thank you for taking the time to review the hotel, I'm sorry to hear that you felt a lack in service on this visit as a regular customer I'm sure you understand this is not our normal level and if you would like to discuss this further I would be happy to do this. I hope you do decide to return to the hotel as your previous experience have been enjoyable and give the hotel a chance to redeem ourselves. Kind regards Maggie McLellan Front of Manager
dorothy fidler said...
Stayed 9th December 2013
excellent stay at this hotel excellent location in central Carlisle, nice breakfast and very tidy and clean room would stay again
hazel hendry said...
Stayed 6th December 2013
while the double room was small it was spotless clean which is more important than size
ANDREW BAIRD said...
Stayed 6th December 2013
BEDROOM WAS COMFORTABLE WITH ADDED BONUS OF DVD PLAYER, ALTHOUGH SEPARATE TOILET AND BATHROOM A BIT OF A NUISANCE....TOILET VERY COMPACT, DIFFICULT TO CLOSE DOOR ONCE INSIDE. STAFF WERE PLEASANT AND HELPFUL. EDWARDIAN GRANDUER OF HOTEL ADDED TO THE AMBIENCE. FOOD AT BREAKFAST AND DINNER WAS EXCELLENT WITH A WIDE RANGE OF CHOICES.LOOKING FORWARD TO RETURNING IN JANUARY 2014.
Donna Henry said...
Stayed 1st December 2013
Difficult to find by car partly due to one-way road systems. Secure parking excellent; staff friendly and helpful; central location extremely beneficial; clean accommodation; very good value for money. Will be booking again!
AUDREY MURPHY said...
Stayed 11th November 2013
friendly staff great food great value really enjoyed our stay
GILL RITSON said...
Stayed 20th October 2013
HAD A LOVELY STAY (3RD THIS YEAR) LITTLE DISAPPOINTED THAT WE WERE NOT ADVISED BEFORE HAND ABOUT THE CAR PARK RESURFACING AND HAD TO MOVE OUR CAR SHORTLY AFTER WE ARRIVED OR BY 8AM THE NEXT MORNING. A BIT OF A HIKE THE NEXT MORNING WITH ALL OUR BAGS TO GET TO THE CAR AND NO APOLOGY FOR THE INCONVENIENCE.
P Wood said...
Stayed 20th October 2013
very good value for money
Karen Taggart said...
Stayed 18th October 2013
Good city centre location, rooms clean and good food. Liked the small pool. Other reviewers described the hotel as "dated" - it was a little old-fashioned, but it's an old building! Although the corridors on our floor (2nd floor) could do with some updating (carpets/walls not 100%), although once in the rooms they were very nice and clean.
Heather Thomson said...
Stayed 15th October 2013
Enjoyed our stay. The hotel it's self could really do with a lot of TLC . They are bedding to concentrate on the finer things like basic house keeping, my room had a big thick cobweb behind the dressing table and dust round the edges .
aileen clark said...
Stayed 5th October 2013
had another lovely stay at crown and mitre never dissapointed staff alway go out of their way to help you. food very good. going back in a few weeks this will be my 4th stay this year that says it all
Mrs Linda Lennon said...
Stayed 4th October 2013
The hotel was fabulous. Very clean, friendly and the food was superb. The location was perfect set in the heart of the city,but away from the busy bars. Would certainly recommend for a day shopping with good bars and restaurants
Elspeth Oliver said...
Stayed 4th October 2013
enjoyed our weekend hotel very central ,room good
Robert Cowan said...
Stayed 30th September 2013
Excellent value for money. Good location. Plenty to do and see.
Douglas Somerville said...
Stayed 12th August 2013
Myself, wife, mother, aunt and her partner all had a great time at the crown & mitre hotel in Carlisle. The staff were excellent, friendly and helpful. The room was very nice The food was also very good. This was a great deal from classic Britain - great value Would certainly return and recommend
Daniel Mc Grath said...
Stayed 5th August 2013
Thoughly. Enjoyed and very calm atmospher.
HARRY STIRRAT said...
Stayed 13th July 2013
I HAD AN ISSUE WITH THE BOOKING AND STAFF WERE NOT HELPFUL AS THEY DID NOT ACCEPT MY CONFIRMATION OF BOOKING WHICH DID NOT AGREE WITH THEIR SYSTEM
Stuart Riddle said... Hotel has replied
Stayed 6th July 2013
Excellent Family room, staff helpful. Great hotel and stay.
Hotel reply...
Dear Mr Riddle Thank you for taking your time to review our hotel, I'm pleased to find you enjoyed your stay and the staff welcoming. we hope to welcome you to the hotel again in the near future. Maggie Mclellan Front of House Manager
David MacQueen said...
Stayed 29th June 2013
Pleasant stay
Mrs Johnson said...
Stayed 24th June 2013
We received a warm welcome by the staff on arrival and found all the staff helpful throughout our stay. Hotel very clean, service first class. Hotel very central and we would certainly use this hotel again.
David Humphreys said...
Stayed 16th June 2013
Very good hotel. Food excellent with good choice at breakfast.
DARREN WILLBOURNE said...
Stayed 25th May 2013
Stayed here for 1 night .We had a very enjoyable stay clean room and very comfy bed . Staff were very helpful and friendly. Enjoyed breakfast next morning. They also have a pool and jacuzzi which we enjoyed. We intend to stay here again in the near future
Rose Margiotta said...
Stayed 20th May 2013
The pool was disappointing, we couldn't use it in the afternoon due to it being used for lessons, not enough chairs to sit on.
Mrs McMeechan said...
Stayed 15th May 2013
The only wash-hand basin is in the bedroom, which is quite inconvenient, especially as the only space for the second chair is in front of the basin. It means brushing your teeth etc.is not private and after using the toilet, you then have to come back out into the bedroom to wash your hands. The other person in the room then has to change seats to allow you to do this. The bedrooms are not large enough for this arrangement to work. The annexe means going out into the rain and cold to get over to the Hotel for meals. Umbrellas were provided, but this is not ideal. Apart from that the Hotel is excellent value for money.
aileen clark said...
Stayed 14th May 2013
had a lovely stay will definrtly go back