New Lanark Mill Hotel, New Lanark

Stayed 25th November 2021

Had a very nice stay in this wonderful hotel.

Stayed 25th November 2021

Another great stay here, one of our favs, great food again, breakfast and dinner spot on. Only one complaint is the wi-fi is very poor.

Stayed 16th November 2021

We arrived home after a lovely 2 day DB&B break. We enjoyed excellent food and service from smiling and attentive staff. Just marvellous!

Stayed 22nd November 2021

Great stay amazing helpful staff lovely food

Stayed 21st November 2021

We had a wonderful stay at a great price. Staff were all friendly and helpful. We look forward to returning at a future date.

Stayed 18th November 2021

Had a two night break and the service at reception was lovely ,room was also very nice and the housekeeper had to come to separate the beds as I had booked a twin and it was a double but nothing was to much trouble and had a lovely chat also. Food and service on the Thursday was very quick and delicious although the service on the Friday was very slow on taking orders for food and the wine apart from that food was very nice and well presented

Stayed 18th November 2021

Needed this break for personal reasons been here 8/9times took a friend who never been she was so impressed with hotel and staff and area I used spa to chill went for lovely walks I never had bad time here so relaxing 1 of my favourite hotels and I got a good deal .

Stayed 16th November 2021

Great location Rooms and food good with service to match

Stayed 17th November 2021

Lovely hotel

Stayed 16th November 2021

Really enjoyed our stay, rooms were very clean and comfortable as was the whole hotel. Staff very pleasant and helpful. Meals were excellent with plenty choice. The only disappoint was that the mill experience was closed on the days we stayed. I would definately stay again.

Stayed 15th November 2021

Myself, my husband and our friends had a fabulous midweek break. Everyone was very friendly and helpful and meals were plentiful and tasty.

Stayed 14th November 2021

room great apart from cobwebs, it was like being at home

Stayed 11th November 2021

This is our second visit. New Lanark is an exceptional site and well worth a visit. The Mill1 Hotel is a very good mill conversion, with comfortable and spacious rooms. The restaurant is well run with excellent, attentive staff and very good food, nicely presented. Unfortunately, housekeeping leaves something to be desired. The telephone was not working, there was a large crack in the toilet bowl and the empty box of tissues in the room was not replaced. Having said that, I presume that these matters will be taken care of promptly. We will be returning ourselves.

Stayed 10th November 2021

Excellent one night stay. Staff without exception were welcoming and friendly, the room was clean, well appointed and spacious and the food delicious, and all for great value for money too. We will certainly return.

Stayed 10th November 2021

This was our 4th time at this hotel and once again it was perfect. Its our favourite hotel now. Jade checked us in and she was very efficient and friendly. We were in room 13 this time,weve been there already. Dinner is always delicious. James served us on the first night,Cameron served us the 2nd night and Im so sorry I can't remember the name of the man who served us in the last night. Every single meal was delicious. The next morning Sol served us for Breakfast the next two mornings it was Isabelle who served us. Again out meals was great. We had a cream tea on the last day which was also delicious. The rooms are always spotless and bedding and towels are pristine white. Coffee and tea and hot chocolate are well stocked along with sugar,milk and biscuits. We,re booked again 11th April for 4 nights. We've booked the Clyde Suite as its for our Golden anniversary. We had a chance to look at the suite and its perfect for us. Our deal this time was great value as usual. Once again your company are excellent and customer service is second to none.

Stayed 10th November 2021

Beautiful hotel in a tranquil setting. Lovely peaceful and scenic walk along the Falls of the Clyde. Unfortunately swimming pools boiler had broke so we couldn't use leisure facilities. Visitors centre was also closed and only opens at weekends. Good choice of food on dinner menu. Food was lovely and well presented. Breakfast had a good variety on offer too. Bedroom was overlooking the river which was lovely. Quite a lot of cobwebs on ceiling and walls. Skirting boards were thick with dust as were bedside lamps and the TV plug.

Stayed 9th November 2021

2nd time we have stayed here, fabulous, great walks, great service, great price and great food, WILL BE BACK

Stayed 8th November 2021

enjoyed our stay , food was lovely , disappointed pool was shut

Stayed 8th November 2021

Unfortunately the pool was closed, and the visitors centre but would definitely go back.

Stayed 3rd November 2021

Friendly attentive staff - a pleasant and comfortable stay.

Stayed 3rd November 2021

Superb food, lovely staff, great location. Unfortunately standard of housekeeping wasn't up to par with lots of dust and cobwebs in room plus dirty chairs that hadn't been cleaned in a while. Bedding had also seen better days. Would stay again but expect better standards of cleanliness

Stayed 3rd November 2021

Was disappointed that pool, spa and heritage site were closed and hotel bar didn’t open till 3pm Felt uncomfortable in the restaurant as given table very close to another person when plenty other tables available.

Stayed 31st October 2021

Comfortable room but we should have requested a walk-in shower. All staff helpful and friendly. Only negative was cooked breakfast arriving at same time as cereal. Will definitely be back.

Stayed 31st October 2021

Had a really good overnight here. Although leisure facilities were available we didn’t use them. Having the weekend markets was an added bonus within the grounds of New Lanark. Accommodation and food were great. I would definitely recommend this break.

Stayed 28th October 2021

Had previously stayed here and scored a 5. However this time was different and we were disappointed. At dinner we were advised there would be a delay due to a shortage of chefs. Initially it didn't bother us and we were not in a rush. We waited over an hour for 2 starters one of which was a salad. When it did arrive 2 out of the 5 ingredients were missing. I told the waiter and on checking with kitchen advised that the missing items hadn't been delivered. I was offered an alternative but declined due to the amount of time we had waited. Husband's steak was medium rare instead of medium well and my main was supposed to have Stornoway black pudding but it definitely wasn't Stornoway. Other guests arriving after us were served before us and this occurred again at breakfast. There was also a delay at breakfast and several other guests were complaining. Felt sorry for the waiting stuff who were trying their best but being let down by the kitchen.