Buckatree Hall Hotel, Telford

Stayed 8th July 2018

Fabulous location with a lovely room with a view overlooking the Lilly pond Excellent service from all Good food and a nice ambience throughout Points off for a shower which had the force of a damp squib and other guests said the same But still a great hotel which I can highly recommend We were so impressed we stayed an extra night (who needs to wash on holiday anyway)

Stayed 22nd June 2018

We had a very comfortable stay in a superior twin room. The room was lovely - well furnished and clean, the only problem was that as our room was on the ground floor, when we wanted to have our door open as it was very warm, we were in full view of the clients sitting drinking on the terrace and lawn. It would have been much better to have had a voile curtain to ensure our privacy.

Stayed 18th May 2018

A party of ten, second time we have gone through the special deal and thoroughly enjoyed the visit of three nights enormously. Food was very good with a good selection. Rooms were very adequate. Staff very friendly and helpful. All in all, couldn't fault the stay at all and hopefully, will return in the not too distant future.

Stayed 11th May 2018

Great location if you want to walk the Wrekin. The hotel itself is well maintained.The rooms are fairly clean although our bathroom had orange mould around some of the tiles but on the whole ok. Bed was very comfortable king size and linen was clean. In our opinion some of the staff need a bit of a lesson in how to treat their guests! We had booked a room via a gift coupon we received for Xmas and were informed it was on a room only basis. Not a problem we said we would pay extra for the breakfasts. We went down to breakfast and the concierge asked for the room number (duly given) and were told quite loudly it was room only and we needed to pay for breakfast. Now I understand the need for this but couldn't he have been a little more discreet instead of making us feel like we had tried to do something wrong? After all, we were enjoying a gift! We were pointed to a corner table by the door when there were clearly others available on the left. When I turned to ask if we could sit there he retorted (before I even opened my mouth) "we have no seating over there madam" but clearly there were THREE EMPTY tables for couples. He then obviously had second thoughts and pointed to a table to the left and said "you can sit there". We watched as further guests came in and were ushered to their tables politely and were told that breakfast was self service etc...we had no such conversation and were made to feel uncomfortable because,we felt, we were a 'room only' booking. We stayed for dinner on our second night and the food is not really very exciting, although the chicken was cooked nicely we thought the menu unimaginative and the accompaniments were a few grey looking baby potatoes cut in quarters and swimming in butter and brocolli (which looked yellow like it had 'gone over') and carrots.There are much better places to eat in the area for the money. On the whole a 3* hotel which is worthy of its stars.

Stayed 11th May 2018

My wife and I had a lovely weekend walking holiday here. You can take several great walks direct from the hotel, which is in a very quiet and secluded location, but very easy to get to via the A5 and M54. All the staff were wonderfully friendly and the food on the DBB arrangement was excellent with great presentation and a fair size helping of everything. Our room was a very good size and had a decent balcony. My only comment would be that the bedrooms need a little cosmetic update .... other than that a truly memorable stay and we will definitely be going back soon.

Stayed 16th March 2018

We had a lovely weekend. So much so we have booked again for June. Room lovely. Food beautiful. Staff really helpful and pleasant. Mum and Dad loved it too.

Stayed 23rd February 2018

Staff, cleanliness of rooms and food were very good. The only disapointment was the room position which was above the entertainment lounge. On the Friday night there was a function with loud music which went on until midnight. Why were we allocated this room 114 directly above when other guests who attended the function were over the otherside of the hotel in quieter rooms? Lack of planning

Stayed 19th February 2018

We have never been dissappointed when staying at this hotel, the setting, staff, rooms and food have always been excellent

Stayed 21st February 2018

We had a lovely stay. all the staff were helpful and friendly. Our room was very nice with a balcony and view over the lake.. Food was really good .

Stayed 10th February 2018

From check in to leaving could not fault anything staff were very friendly and helpful room was spotless & very good view of the countryside

Stayed 29th January 2018

Nice looking hotel and friendly staff, however room was a bit of a let down, hadnt been cleaned properly, it was dusty and peculiar yellow stains above bathroom door and also on towel heater , sink was dirty and there was tissue in the plughole, wallpaper was badly peeling off in bedroom near radiator, a single bed had been put there presumably to hide this (booked a superior double room) there was a strange smell around the hotel as well not very pleasant, breakfast was terrible, there was 1 member of staff who was nowhere to be seen most of the time, no menu’s on the table, we was asked whether we wanted a cooked breakfast but wasnt offered any choice to what the cooked breakfast included, when food arrived it was overcooked hard and chewy, it had obviously been cooked earlier on and left on a hot plate , overall we was very disappointed, hotel looks lovely online but a different story when we got there. Also we was accosted by a dog on the way back to our room in the corridor , he was on a lead but a long one and it was jumping up at me, owners didnt care, this again not nice especially when your disabled with leg problems!

Stayed 1st December 2017

excellent 2 night stay food allowance on packages could be joint rather than singular

Stayed 26th November 2017

The reception, bar staff and one young lady in the dining room absolutely fantastic, nothing too much trouble extremely polite and helpful, sadly our meal within the deal was really unacceptable, we had a lovely spacious room, but sadly peanuts between the bedside cabinet and the bed, there on arrival and still there when we left. The hotel is beautiful in a loving setting and the furnishings to a very high level. Just let down by housekeeping and certain over zealous waiters.

Stayed 16th November 2017

The hotel itself is very nice. The decor in the lounge is quite warm and welcoming. The only criticism would be that the storage of the condiments underneath the tv put you off sitting in the armchairs that looked very comfortable. The food in the restaurant was very nice, although the service from the duty manager was exceptional, I am unable to say as much for the young lady who made myself and my husband feel very uncomfortable and untrustworthy on our second night visit to the restaurant. Customer service skills were seriously lacking on her behalf, a point raised by myself during our checkout. We had requested additional pillows after a very uncomfortable sleep on night 1. That was done as we left the dining room after breakfast. We left for the day and returned after 4pm, no pillows, called reception and was told.someone would be up with them shortly. No afternoon nap due to waiting for the said pillows to arrive. 6.30pm my husband went to reception to request and iron and again mentioned the pillows. They all finally arrived at 6.45pm- in time for bed I guess. The room we had was classed as a superior room = we had a balcony that overlooked the car park. Wall paper was peeling off the wall over the doorway to the bathroom, there was a broken tile on the floor of the bathroom, the lights either went on or of together from every switch in the room, no option to isolate a single light. The door to the bathroom has split wood right down the inside by the lock. I usually go to a hotel and even though I can see some negative points will always look for the positives. As I said earlier the food was good for a package deal 3 course limited choice menu. We found something different to eat each night, the steak on the first night was cooked to perfection. The reception staff treated us with respect. The grounds were picturesque and would make an amazing wedding venue. Just a shame that the little thing over shadowed the good thing and spoilt the whole experience for us. Suffice to say we will.not be returning ?

Stayed 3rd November 2017

arrived just after three- this was a meet up with some friends who live in the Midlands==the room was quite small but tidy enough and a small balcony overlooking the grounds. the hotel is in a lovely area near a nature reserve and also close to Ironbridge Gorge. The meals were excellent, bar nice and cosy with plenty of sofas, and drinks reasonably priced . Staff very pleasant and helpful

Stayed 23rd October 2017

Stayed at this hotel for my birthday ,could not fault the food or staff they were both amazing.The hotel was set in lovelyground s and nice and remote ,the rooms were very nice with a little balcony so if weather was nice could imagine sitting out there .Only thing I would say was T bags in room were poor quality and we were only left 2 ,as we don t drink coffee we had to ask for more .Found the hole stay very relaxing ,and will go back again very good value for money

Stayed 20th October 2017

Couldn't fault the hotel, staff or restaurant but was a little disappointed with the Themed Night being cancelled because this was the main reason for the booking.

Stayed 15th October 2017

Lovely hotel clean room great food will be returning

Stayed 13th October 2017

Mould in bathroom ceiling and wash basin plug hole full of hair, and still there after room cleaned, poor evening menu for our deal, breakfast was very good

Stayed 13th October 2017

What a fab offer & superb hotel. Great rooms with balcony. Fabulous food. Great bar. Good location. Excellent staff throughout. What more can you ask for. Would definitely recommend this hotel & will be returning. Thank you for a great werkend

Stayed 8th October 2017

We enjoyed our stay. The staff were very attentive and friendly. The food was good. We really liked the setting of the hotel and it’s proximity to the motorway. The decor throughout, however, was very dated. We saw signs of some upgrading and wonder if it is due to have a major refurbishment. It just felt like a good hotel would have been twenty years ago.

Stayed 19th September 2017

Dog friendly. Good food. Excellent staff Heating not working otherwise excellent.

Stayed 11th September 2017

We enjoyed a lovely stay despite a few housekeeping problems: Only one set of towels in room - none in storage bags in wardrobe. Only one set of toiletries in room on arrival and not replaced when room was made up next morning. Damp bath mat was removed yet not replace by dry one Despite filling out maintenance report form and leaving it on door before going out for the day. Report form was removed from door yet no action was taken so problem reported to reception on our return by which time it was too late to get plumber to look at the faulty loo (toilet not flushing properly).

Stayed 9th September 2017

The hotel was clean and the food was very good

Stayed 5th September 2017

Pleasant stay, comfortable clean room. No complaints.