Arrochar Hotel, Arrochar

Stayed 12th October 2020

Hotel was Covid friendly, food was average, rooms were clean, but there was an awful smell outside our room like cats urine (that’s the only way you could describe it ) that bit of the hotel needed an update it looked like they had started already as the stair carpet had been ripped up!!

Stayed 12th October 2020

Given the restrictions imposed the Hotel made our stay as normal as possible. Staff were great being very attentive. Breakfast was first class as was dinner. Great value hotel.

Stayed 10th October 2020

The hotel said they had no beans left for the Sunday breakfast as they had run out on Saturday. As I don't take fry up breakfasts I only take beans and toast, it wasn't all that good.

Stayed 10th October 2020

Very relaxing break brilliant scenery very good food cracking price hotel dated but spotless old charm don't expect 4 star

Stayed 8th October 2020

The deal we got was superb to be honest however a few things spoiled our stay . On arrival the guy at reception was anything but friendly he also wanted paid on arrival not departure and managed to give me wrong change !!!. I asked to pay for room upgrade but couldn't get one as hotel too busy . The room we got was basic with the shower not really up to much with little water coming out of it . The radiator on wall took to falling off on day 2 !!!. Again the deal we got covered room issues well just about . Foodwise the breakfasts were excellent however our evening meal on second night was a disaster due to constant covid 19 rule changes. The foreign bartender had already got my back up by checking my 20 quid note wasn't a fake and being bitchy when i asked about ordering our meal. After ordering and paying for our meals and soft drinks he then 20 minutes later outdone himself when i nipped to the loo by demanding my wife take her drink outside or to her room saying rudely we should not be drinking it in the lounge .i argued when i came back that we were entitled to have a soft drink in lounge with our meal but no he was not having it and like 2 scolded children we were sent to our rooms .of course when we came back our meals now warm at best were waiting on us ..suffice to say my wifes sizzling fajitas were anything but !!!. When eating our offerings the barman came over and offered us a soft drink as he had now decided he was in the wrong . Rules keep changing but this was ridiculous and spoiled our stay without doubt .

Stayed 8th October 2020

The hotel are doing well with all the restrictions,hand gel, good system at dining room .staf cheery . Hotel a bit dated ,room was cold . Meals really good, breakfast is buffet style but you are served by the waiters. Location is great lovely views of the loch from our room . Beer garden overlooking the loch which would benefit from some outdoor heating especially in the current cirstances.

Stayed 7th October 2020

Very friendly staff and great food with a fantastic view from our room and our puppy loved meeting loads of new doggy and human friends. Will definitely be back.

Stayed 7th October 2020

Enjoyed my stay but disappointed with the room as we were on the first floor room 135 very small & dated room with a view to 3 calor tanks in the garden and the main road so sleeping was difficult with large lorry’s and a busy road whereas the view to the Loch would have been awesome. Hotel was full so it was busy and the meals were good so can’t complain too much. Staff friendly and so would visit again only if I could have one of the larger rooms facing the Loch. This was my first hotel break experience and thought with the best room available tagline we might have had something nicer. I took pictures of the room but would avoid it if anyone is offered it!

Stayed 8th October 2020

Had a really enjoyable stay. Our room had a lovely loch view. Staff very friendly and helpful. Excellent value for money and used our voucher for dinner which was great. Would definitely return.

Stayed 1st October 2020

I have stayed several times at this hotel with no complaints however on this occasion my experience was very disappointing. I understand fully that due to Covid 19 it was never going to be the same as before but the chap on reception and the chap behind the bar were anything but welcoming. No smiles, no friendly chat and altogether very dismissive. Our arrival information said bar food would be served from 1pm but on trying to order was informed that bar food would not be served until 6pm which was no use to us as we had booked our evening meal for 7.30pm. The pub up the street could serve food all day so I don’t understand why the hotel could not? I would seriously have to think before booking this hotel again.

Stayed 7th October 2020

On arrival staff We're very helpful . We then left for the day so just put our bags in and left . We returned back very late and got to bed . I didn't sleep as bed was small for two people and very in comfortable the floors where all Un even was as if I was walking and they were going to fall in Room was clean . Breakfast next morning was nice . If bed had been better it would have been really good stay

Stayed 7th October 2020

Lovely hotel in a stunning location..we had a loch view room..breakfast and dinner excellent..will absolutely return

Stayed 5th October 2020

We were super impressed with the Covid measures put in place at this stunning hotel. The staff were very attentive and the set up at breakfast was efficient and faultless. Location is stunning at the hotel and we would definitely recommend it.

Stayed 4th October 2020

Hotel understaffed, breakfast ok, dinner was not nice at all, dry and overcooked, setting lovely, rooms fine, would return but only b&b next time, had a £30 food and drink voucher didn't want to eat in hotel and told voucher was for food and drink just not drink so had to use it on food which wasnt nice,

Stayed 2nd October 2020

Lovely hotel staff very pleasant food was amazing would definitely recommend

Stayed 3rd October 2020

We where very unsatisfied with our room , we where constantly asked if we where staying at the hotel by a bar staff member we also ordered a pot of mussels from the menu which were not fresh as we ordered when we put this to staff and where told as we had eat some of them they could not replace them we payed for them and couldn’t get out that place quick enough, would not recommend this place to anybody we know . Very poor hotel , most of the staff where nice apart from the bar staff .

Stayed 1st October 2020

Stayed 2 nights at the Arrocher hotel room 234 was basic but comfortable, unfortunately didn't overlook the Loch but not every room can .breakfast was good both days although on the Saturday morning the guy serving breakfast was quite rude and should maybe stay in the kitchen as all the other staff were very courteous and polite.the evening meal was disappointing more like canteen food than restaurant standard but maybe we just had a bad night which happens at the best of places .We had a problem in our room when we flushed the toilet the water from the cistern flooded the bathroom floor I reported it to the hotel manager and we were told that the hotel was fully booked so we couldn't change rooms and the maintenance man was unavailable !!! The duty manager was apologetic when we checked out and knocked £10 off the bill.Overall the hotel is basic but good value for what you pay and the views from hotel and the great location make the hotel a good choice .Check out the little tea shack outside the hotel the almond cakes were amazing.

Stayed 2nd October 2020

Good basic hotel, staff very friendly. Bed could have been comfier,,

Stayed 1st October 2020

Very good food and really good service rooms are a bit worn

Stayed 27th September 2020

My husband and myself had a lovely time at the arrochar hotel. Have booked another stay for February 2021.

Stayed 25th September 2020

Rather tired looking hotel, bathroom and shower needed upgrade ,food was OK but nothing to write about ,the area around is nice

Stayed 24th September 2020

The food we had at the Arrochar Hotel was lovely, really tasty dishes and a wide & varied menu. I couldn't fault them on their kitchen at all. The view we had from our bedroom was amazing and we were very lucky with the weather we had when we stayed. However, the room was slightly smaller than expected and very cold when we got there as the the window was open. Closed window & turned on the heater to try to heat the place up - smelt like it was burning dust. The room felt like it hadn't been used for a long time. We had to move a bedside cabinet to get to plug socket (only 2 sockets in the room) & there was was about an inch of dust behind the bedside table. The headboard had 3 padded leather sections and if you ran your finger along them, there was a huge collection of dust build up. On the top of the brown curtains, there was a very visible layer of dust collected in the folds of the curtains (just on the visible layer of the curtains - I didn't climb up and run my finger along the top, Four In A Bed style). The bathroom was very tired, bath was chipped and the shower was one that was fed from the bath taps. Even with the tap on full, there was no . (we turned on a switch outside the bathroom, thinking this was to heat the shower but it did nothing - there were no instructions as these had all been removed because of H&S) The shower panel had a torn rubber seal at the bottom, which meant the water leaked out and swamped the bathroom. The bath mat was once white but now it was a yucky yellow/brown colour, which was off-putting. The bed was very hard, the mattress was very thin and the pillows were as flat as pancakes. Weirdly, after our first night, the bed was made & all tucked in but the pillows were left in the same position from when we had slept on them. At our breakfast on the second day, there had obviously been a change in staff as the tables were left dirty for a long time & one waiting staff had a loud rant of "help me, I have only one pair of hands" in the dining room, in front of guests. When we went to check out, there was over £40 of incorrect charges on our bill and the receptionist made a lot of huffing noises when I pointed these out and took a long time to sort it out. She blamed the way we had booked the hotel on why the extra charges were there. No apology. I understand that the hotel may have been shut for a while due to the Covid lockdown but surely it is important to make sure the rooms are at least cleaned & aired properly before use.

Stayed 21st September 2020

Amazing weather and stunning views, had a lovely 3 night stay, lucky enough to see the bottle nosed whales many times that were in the loch. Plenty sanitiser points in public areas, felt safe. Room was very clean and cosy, tv was a bit troublesome on the first night but this was resolved by the next day, can watch TV anytime so not a problem for us, Staf very pleasant, took time to have a chat. Surprised that you had to order food and drinks at the bar though given covid situation, unable to pay by card at bar either which was really odd. This is a 3 star hotel, but is very clean comfortable and a good choice if you are needing a few days away from it all to explore the area. The views won't let you down, make sure you ask for a loch view room to get the benefit.

Stayed 22nd September 2020

Hotel reception area smells musty however this was not an issue in the room which was clean but decor dated. WIFI throughout. We had dinner and breakfast which were tasty and reasonably priced.

Stayed 19th September 2020

Great stay as always, reasonable priced. Customer service not good. Quite disappointed to be honest Tv not working