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Scotlands Spa Hotel, Pitlochry

40 Bonnethill Rd, Pitlochry, PH165BT, UK

Guest Reviews

Overall Guest Rating

77%

audra baxter said... Hotel has replied

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Stayed 2nd February 2013

Good food lovely staff. Modern rooms. Corridors to roomd needed updated with new carpets and wallpaper paint etc.

Hotel reply...

Thanks for taking the time to review your stay with us, glad you enjoyed or meals and that my staff looked after you so well, my corridors well where do i start thats high on my agenda just now especially carpets, done the re-paint about 3 weeks ago now looking better by my hallways needs picture's and new carpets. Thanks again for your review Regards Donald Macleod Manager

Janet Whiteman said... Hotel has replied

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Stayed 25th January 2013

Excellent facilities. Good food, comfortable rooms, friendly staff

Hotel reply...

Thanks for taking the time to review your recent stay with us and glad everything went well and my staff looked after your thanks again for your review Regards Donald

Lilian Keenan said... Hotel has replied

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Stayed 12th December 2012

We were made welcome, and given an early meal as we were going to the theatre that night. We also enjoyed a swim in the morning before leaving.We enjoyed our stay

Hotel reply...

Thank you for taking the time to review your recent stay with us and glad you enjoyed your couple of days and my staff looked after you with your requests Regards Donald

stewart gillespie said... Hotel has replied

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Stayed 1st December 2012

Nice hotel looks just how it should in the middle of Scotland great food

Hotel reply...

Thanks for taking the time to post your review glad you enjoyed your stay with us and see you again soon Regards Donald

Janet McGuire said... Hotel has replied

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Stayed 17th October 2012

Our family room turned out to be in an annex across the road from the main hotel without any parking and upstairs. It was not helped by the fact that we had to unload our car in the rain and trudge 200 yards with bags and baggage. This also entailed getting dressed up in outdoor clothes to take our grandson to the leisure pool - not ideal. The family room(s) were however very clean and well maintained which is more than we could say for the dining room. There was a 'furry' coating of dust on the ledge round the dining room and it had clearly not been dusted for quite a long time. The cooked breakfast was poor and paltry to say the least and on the second morning we just had cereal and toast and bought a meal later in the morning on our way home. We stayed at this hotel two years ago and, while not exactly the best then, it has clearly gone down in our estimation since then to the extent that we would not consider staying there again. Very disappointed.

Hotel reply...

Thank you for taking the time to review your recent stay with us my apologies that your stay was not as memorable as it should have been, when it rains it never that nice especially if you have a lot of baggage, Dunevis rooms are lovely big rooms ideal for families sorry it wasn't the main hotel. Was very surprised that you found the restaurant dusty it is checked regular by Housekeeping. Very sorry that you never enjoyed your breakfast meals normally best meal of the day and can only apologise that this was not the case. Thanks again for your review Regards Donald

Fiona Agnew said... Hotel has replied

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Stayed 14th October 2012

Nice clean room and good service at check in. Food was very good, plenty of choice! Service in restaurant was excellent! Great choice for breakfast as well! The only problem we had was trying to get a drink at the bar, no staff around to serve but was mabye because it was a sunday night or all the staff were busy with the dinner service. We would stay again.

Hotel reply...

Thank you for taking the time to review your staywith us and I'm glad you enjoyed your stay and that everything went well, sorry about the lack of staff serving on the bar needing to re-look at how we manage this Regards Donald Macleod

william mccartney said... Hotel has replied

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Stayed 8th October 2012

Nice enough hotel although a bit dated, we were in bank outside hotel a bit noisy asked to be moved but no accomodation in hotel and not really interested. Food nice although breakfast food not replenished if you go for breakfast after 8.30am. Overall enjoyed stay but room for improvement in current climate. staff in reception could be more pleasant.

Hotel reply...

Thank you for taking the time to review your stay with us sorry my receptionist looked non interested in moving your room I'm sure that was not the case as I know the hotel's been very busy. Will pass your comments onto my Head Waiter about the buffet not been replenished. Thanks again for your comments Regards Donald

Moira Gourdie said... Hotel has replied

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Stayed 28th September 2012

Friendly, helpful staff. Food very good. Bedroom quite small but clean ? if 'Best Available'though. Happy to return.

Hotel reply...

Thanks for taking the time to review your stay with us glad all went well and thanks again for your comments Regards Donald

pauline alexander said... Hotel has replied

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Stayed 18th September 2012

stayed at scotlands hotel for two night break, had a super time, staff very friendly, food was excellent, room was spacious and clean, would highly reccomend

Hotel reply...

Thanks for your review of your ecent stay with us glad you enjoyed your stay with us and hope you'll return again soon Regards Donald

alexander parker said... Hotel has replied

77 %
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Stayed 24th September 2012

poor power from shower

Hotel reply...

Thanks for your review apologies about the shower Regards Donald Macleod

Isabel Quinney said... Hotel has replied

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Stayed 17th September 2012

Thanks to ALL staff who made our stay at Scotlands Hotel most relaxing and enjoyable.

Hotel reply...

Thank you for your lovely review and will pass onto all my staff thanks again Regards Donald Macleod

Sally Guthrie said... Hotel has replied

50 %
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Stayed 5th August 2012

I was very disappointed with this hotel, I had booked it as a special night away to relax after my sons wedding. The evening meal was poor and unappetizing, the bread was stale. We were not offered a drink/wine with our meal or coffee after and went out of the hotel for both. The room was small but well furnished, the window was in very poor condition with a view of a wall. The bathroom was in poor condition with thick dust on pipes although toilet/bath/sink were clean. The breakfast was much better and more palatable.

Hotel reply...

thank you for taking the time to review your stay with us sorry we did'nt get it all right during your stay with us normally my chef gives 100% and the bread we make ourselves now, my apologies this was not to your liking and glad that breakfast was an improvment. Thanks again for your review Regards Donald Macleod

John McGavin said... Hotel has replied

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Stayed 1st August 2012

GREAT BREAK AND STAFF VERY HELPFUL WOULD GO BACK

Hotel reply...

Thank you for your lovely comments and hope you'll return again soon Regards Donald Macleod

avril landt said... Hotel has replied

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Stayed 25th August 2012

Room not up to executive standard. Tiny tv. Cooked Breakfast oily. Some staff not very friendly. Would neve recommend to others.

Hotel reply...

Thank you for your review sorry you felt our executive rooms were what you expected, all our tvs are the same size throughout the hotel, my apologies that you found our breakfasts oily normally gets very good reports sorry this wasn't up to scratch when you stayed, regarding the staff would need more information on this as again my staff are normally all very polite. Regards Donald Macleod

Colin Wood said... Hotel has replied

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Stayed 18th September 2011

It is some time since we visited. The hotel is very well situated but seemed rather out of date. Rooms did not come up to standard and we would not seem to be tempted back again to this hotel

Hotel reply...

Thanks for your review sorry to read that you never enjoyed your stay with us, our rooms were upgraded in 2008 and are re-painted every 6 months just now Regards Donald Macleod

Elaine Murphy said... Hotel has replied

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Stayed 3rd March 2012

There was no room booking for us on arrival and we were eventually accomodated in the annex, which was not what we wanted. Having elderly guests with us, it was not the easiest having to come outside on icy pavements to reach the dining area.

Hotel reply...

Thank you for your review my apologies that we never had a copy of your booking i'm sure my receptionist did their best to accomodate both your rooms together Regards Donald Macleod

Isabel Wightman said... Hotel has replied

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Stayed 6th May 2012

Scotlands hotel is a lovely place to stay ,food and service very good , if your going for just one night the check in was a bit too late to give you time to enjoy the thr facilities

Hotel reply...

Thank you for taking the time to review your stay with us glad you had a great break with us, regarding check in if the rooms are ready we normally let guests check in sorry if this kept you from using our facilities Regards Donald Macleod

ian grieve said... Hotel has replied

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Stayed 18th July 2012

good value price about right for this hotel

Hotel reply...

Thanks for your short review glad you enjoyed your stay with us Regards Donald Macleod

Peter Brown said... Hotel has replied

64 %
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Stayed 27th December 2011

We booked a txmas break but feeling unhappy decided to leave the Hotel early. We found the food offered really dreadful, not even of roadside cafe standard. The room we were given was excellent and all of the staff were super pleasant. The decor in the common rooms was very depressing. We were very disappointed and do not think we would stay there again.

Hotel reply...

Thank you for your comments i'm sorry you never enjoyed our meals with us and left early. The hotel gets re-painted twice a year and we try our best to keep up with maintenance issues Regards Donald Macleod

Lilian Keenan said... Hotel has replied

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Stayed 18th September 2011

we enjoyed our stay and staff were most helpful

Hotel reply...

Thank you for your lovely review and glad you enjoyed your stay with us Regards Donald Macleod