New Lanark Mill Hotel, New Lanark

Stayed 31st October 2021

Had a really good overnight here. Although leisure facilities were available we didn’t use them. Having the weekend markets was an added bonus within the grounds of New Lanark. Accommodation and food were great. I would definitely recommend this break.

Stayed 28th October 2021

Had previously stayed here and scored a 5. However this time was different and we were disappointed. At dinner we were advised there would be a delay due to a shortage of chefs. Initially it didn't bother us and we were not in a rush. We waited over an hour for 2 starters one of which was a salad. When it did arrive 2 out of the 5 ingredients were missing. I told the waiter and on checking with kitchen advised that the missing items hadn't been delivered. I was offered an alternative but declined due to the amount of time we had waited. Husband's steak was medium rare instead of medium well and my main was supposed to have Stornoway black pudding but it definitely wasn't Stornoway. Other guests arriving after us were served before us and this occurred again at breakfast. There was also a delay at breakfast and several other guests were complaining. Felt sorry for the waiting stuff who were trying their best but being let down by the kitchen.

Stayed 22nd October 2021

Another great stay , lovely staff , great food . Only disappointment was the suite we booked it was bland had a old fashioned wall cabinet which was huge and silly trinkets and battery candles that didnt work also a diffuser with no liquid in it . Sofa bed was stained. Also shower seal needs replaced very mouldy . When we stay again i wouldn't pay for upgrade as we expected more from the room . Standard rooms are just as nice .

Stayed 21st October 2021

Absolutely first class break - staff , room, facilities, dinner all were excellent and excellent value for money. This was our second visit and will definitely be back . A real hidden treasure!

Stayed 11th October 2021

Hotel and staff were lovely. Meal at night was great. Shame about the breakfast. We booked breakfast for 9.15am. We arrived bang on time, had to wait at least 5 minutes in a queue of 6 people (in a very small space, just outside the lift) before we got seated. We got our Tea right away, which was good, then toast appeared at the table (not asked if we even wanted any, or had any alergies etc). Cooked breakfast order taken, 25 minutes later it arrived. We had to send it back as the eggs, sausage, beans etc were cold. Apologies and told another would be on its way. At 10.20am, I asked the waitress if they had forgot about us, she apologised and disappeared into the kitchen. I also asked if we could have more Tea and perhaps the Orange juice, we had asked for. At 10.25am we finally got our warm breakfast, more Tea and the Orange juice. Very disappointed with the service at breakfast, compared to the evening meal. (definitely not enough staff). Not the first time this has happened to me before, when I stayed at New Lanark Mill in August too. We finally finished our breakfast and got back to our room for 10.40am, which didn't give us much time to pack up and leave for 11am.

Stayed 15th October 2021

Fabulous stay. Hotel is beautiful, the food is delicious (other than overcooked eggs at breakfast) ! Staff are amazing. The heritage site is most interesting. Will definitely be returning in the future. ?

Stayed 3rd October 2021

Don't arrive earlier than 3pm as you will not be allowed to book in. Then 3pm arrives and the reception is busy, with some customers having no regard for social distancing with no 1m spot on the floor . Not good when you have an older member of your household who has not been out for 18months. Then you have the humiliation of the receptionist asking you 5 times your name, telling you you have no booking when the other receptionist had already booked you in. Then you are asked to pay for the 2 rooms which she thinks comes to around £95 which is the cost of one room. Hotel must be looking a fortune. The receptionist then tells everyone who you booked through, no confidentiality. The waiters, room and food were all amazing. Until booking out then pantomime starts again. I advise that I will be paying for both rooms where again she tries to charge me for one. I explain that two rooms come to double the amount she advised and that I had applied a voucher through this site a week previous so the amount was actually £90 to pay. Whilst I was trying to explain her error she spoke over me the whole time, until I eventually showed her my booking from my hotel. Sorry but training is definitely required with reception staff I was not the only one that experienced these issues, other repeat customers were complaining. Hotel brilliant and everything else cannot fault. This is a hotel I have been to about 10 times and cannot fault any other aspect other than reception.

Stayed 2nd October 2021

Lovely hotel, spotless, a pleasure to visit

Stayed 3rd October 2021

We had such a lovely stay here. Rooms were clean and bed was very comfortable. The swimming pool was fab but the jacuzzi was very cold so we didn’t spend much time there. The food was outstanding at dinner and breakfast. Staff were friendly and helpful. There is a strict check in time of 3pm and you cannot check in even 5 minutes before. We will definitely return.

Stayed 3rd October 2021

Had to wait till EXACTLY 3pm (no sooner than) to get checked in,we arrived early so hoped they could maybe let us into room but absolutely no chance of that, we saching several couples getting the same brush off, it wasn't as if the hotel was busy,but there we were standing in a line like school kids waiting on the call. Got into room only to find it rather chilly,finally had to call reception at 5-20pm as I thought maybe heating was on some kind of timer! Was told that I had to wait as she was doing 'check in'.... this is 2hrs 20mins after we had been checked in,if she had maybe not been so stringent on her 3pm check in times maybe she could have attended quicker! Anyway,found myself phoning down an hour later ( now it really is cold) and eventually they turned up only to take thermostat away and come back with new batteries fitted. Been here several times and again had the evening meal only to wait 40mins after Initial order to get get starter! If they ask what time suits you for dinner and they see that the time you've pick is busy,why not say and it would be just as easy to come down an hour later rather than taking the booking and the girl is run ragged trying to keep all the clients happy.Will also point out (room 17) they really do need to change that mattress as there wasn't two springs in any one line working together,soon as I sat on the bed you could feel the springs had had better days.

Stayed 29th September 2021

Fascinating place to stay , lovely people who look after you in a beautiful setting.

Stayed 27th September 2021

My stay was just fabulous arrived early used the SPA which was great then got checked in early relaxed in room then took a walk to the old mill really enjoy this Dinner was lovely as was breakfast The staff were nice and friendly hotel was clean and we were made to feel so welcome

Stayed 22nd September 2021

3rd stay this year, never been disappointed or had any complaints

Stayed 23rd September 2021

We arrived early,but had to wait until 3pm for check in, felt sorry for new lady on her own doing this as she had a lot of guests to check in, and still had a long line at 4 pm. We had a problem with our room,which was quickly sorted. As usual everything was very good,excellent meal in the evening and breakfast.

Stayed 20th September 2021

We really enjoyed our two nights stay at the New Lanark Mill Hotel. Bedroom - nicely furnished, large comfortable bed and the view of the River Clyde from the windows just magnificent. Bathroom - nice toiletries (Scottish Fine Soaps - delighted with these as we sometimes buy them to use at home), nice decor and good fixtures. Shower was over the bath - the strong water pressure was welcome. We both slept very well and it was really great having the window open slightly and falling asleep/waking to the sound of the river outside. Bar was comfortable and the young lady attending the bar was very attentive, friendly and helpful. Restaurant - staff could not have been more helpful. We thought they were very attentive with a warm welcoming attitude. Food was excellent - we both ate vegetarian food. The cheese board was particularly good in my view - my wife went for other deserts and said these were very good too. Reception staff - very welcoming and helpful. We bought some New Lanark Gin at reception to take home too. Facilities around the area - New Lanark visitor centre we missed out on as we didn't realise it wasn't open daily during our visit. We went to the cafe next door to hotel for lunch - friendly staff and food was nice too. The New Lanark Ice Cream is very good. Walks and viewpoints near the hotel are exceptional- some steep hills so bear that in mind if you go for a walk. Wear good footwear if you do the forest walks.

Stayed 20th September 2021

We really enjoyed our two nights stay at the New Lanark Mill Hotel. Bedroom - nicely furnished, large comfortable bed and the view of the River Clyde from the windows just magnificent. Bathroom - nice toiletries (Scottish Fine Soaps - delighted with these as we sometimes buy them to use at home), nice decor and good fixtures. Shower was over the bath - the strong water pressure was welcome. We both slept very well and it was really great having the window open slightly and falling asleep/waking to the sound of the river outside. Bar was comfortable and the young lady attending the bar was very attentive, friendly and helpful. Restaurant - staff could not have been more helpful. We thought they were very attentive with a warm welcoming attitude. Food was excellent - we both ate vegetarian food. The cheese board was particularly good in my view - my wife went for other deserts and said these were very good too. Reception staff - very welcoming and helpful. We bought some New Lanark Gin at reception to take home too. Facilities around the area - New Lanark visitor centre we missed out on as we didn't realise it wasn't open daily during our visit. We went to the cafe next door to hotel for lunch - friendly staff and food was nice too. The New Lanark Ice Cream is very good. Walks and viewpoints near the hotel are exceptional- some steep hills so bear that in mind if you go for a walk. Wear good footwear if you do the forest walks.

Stayed 22nd September 2021

Absolutely love this place this hotel … the staff the food , facilities..all are just amazing.. The walks and the history of the place blow me away.. we have stayed before and have already booked to stay again next month and in November to …can’t wait to stay again ??

Stayed 30th August 2021

Food in the restaurant was excellent. Rooms tidy, spacious and modern. A wonderful location and really nice hotel.

Stayed 19th September 2021

Stayed for 2 nights and had a lovely break. Staff were excellent despite being short staffed. Food great, pool lovely and rooms very clean. Unfortunately the bed was very creaky and possibly in need of replacing.

Stayed 19th September 2021

An amazing hotel with equally amazing staff who even thougder pressure and short staffed still manage to provide an excellent service. ? well done all. 10/10 for cleanliness in these trying times, every inch spotless and precautions taken. Room: fabulous views of the river, bed really comfortable, bathroom with fantastic water pressure and great toiletries. Restaurant: Delicious food both breakfast and dinner with good choices and at very fair prices. Spa: Massage by Amy amazing, i felt so relaxed all aches smoothed away. Pool, sauna and steam room best I've ever seen/used. NOT a cracked tile or grubby bit of grouting anywhere, again spotless. Walks are worth the effort for the views which are stunning. Visitor centre is a must. I would recommend this hotel to the world and have already booked my next visit.

Stayed 20th September 2021

Very enjoyable stay, excellent accommodation, food high standard and staff lovely place was immaculate. Lovely walks. Excellent.

Stayed 20th September 2021

The hotel very comfy and food excellent. Let down by one reception staff who took my payment then took cashback. Only a small amount. They are giving me a refund and said would investigate. Hope this incident was a one off because its such a nice place to stay with excellent food

Stayed 16th September 2021

Superb! The duo of lamb was excellent

Stayed 13th September 2021

We had an enjoyable 2 night stay here in a huge room which was spotlessly clean. Service was excellent, from very pleasant staff, despite the fact that some are very recent recruits! Food is to be commended-a wide menu choice, well cooked & well presented at both dinner & breakfast. Our only disappointment was to find the visitor centre shops still closed.

Stayed 11th September 2021

Young staff team only one lady on the staff team long term employee. Disastourous stay, no staff training regarding hotel users with disabilities even though they have four rooms. Two members of staff made up lies regarding being asked to provide a mattress topper( not mattress protector) We where informed that you need to request a mattress topper before you come to the hotel. So can you believe two single beds are pushed together with only a mattress Protector. Two staff accused us of using the f word on more than 6 occasions which was not the case. Waiting for a full investigation and evidence that they have a procedure in place that affords an equal duty of care to staff members and hotel users alike. Avoid this hotel at all cost. If you make a complaint record your interaction so lies cannot be told. On leaving they gave us a copy of what the staff claimed happened in a not. Total fabrication. If that had happened as they claim the Police should have been called. Innocent till proved guilty. Avoid.