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Barony Castle Hotel, Peebles

Eddleston, Peebles, EH458QW, UK

Guest Reviews

Overall Guest Rating

89%

A guest said... Hotel has replied

37 %
10%
40%
60%

Stayed 20th July 2016

I think the hotel needs a total refurbishment. The bedroom was tired looking with stains on the walls and ceiling. My bedroom was above the kitchen which I think they keep for people with deals. There was constant noise coming from the kitchen and when you opened your window because the room was very hot all you got was flies from the bins below. The food was very good and although the staff were professional in their service they were not very friendly. I think had I been paying full price for my stay I would have made a complaint especially about the bedroom.

Hotel reply...

Dear John Moran, Thank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As a Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to point out that Hotel is and has been undergoing refurbishment. Whilst the major focus is currently improving the state of our public areas, in parallel we have a full time maintenance technician working on improvements in rooms. Whilst a significant amount of work has already been done, there is still a long way a head of us, but we truly believe the improvements we currently work on will have a very positive long term impact to our guests. We appreciate your sharing your concerns, and it is our hope that you will still give us the opportunity to better serve you in the near future. Sincerely, Vytautas Syvys General Manager & Owner

Deborah McDonald said...

77 %
70%
80%
80%

Stayed 21st July 2016

We had a nice stay at the Barony. Clean & spacious room though very hot & stuffy possible due to the unusually warm weather. Only issue was window I'm bedroom that wouldn't open properly. Friendly waiting staff in the restaurant, Nice food, lovely courtyard, all in relatively good value for money. Would stay again.

Deborah McDonald said...

77 %
70%
80%
80%

Stayed 21st July 2016

We had a nice stay at the Barony. Clean & spacious room though very hot & stuffy possible due to the unusually warm weather. Only issue was window I'm bedroom that wouldn't open properly. Friendly waiting staff in the restaurant, Nice food, lovely courtyard, all in relatively good value for money. Would stay again.

I Ure said...

80 %
70%
80%
90%

Stayed 6th July 2016

We enjoyed a relaxing stay at the Barony Castle Hotel. The staff were helpful and friendly. The food was fantastic with various choices to suit everyone. A good choice of wine. The walks around the hotel were lovely with lots of interesting views.

Lynda Roberts said...

94 %
80%
100%
100%

Stayed 5th June 2016

Second visit to Barony Castle Hotel very enjoyable stay.! Rooms clean and comfortable friendly staff and excellent food. Great breakfast choices and evening meal in restaurant superb. Lovely grounds for a stroll very peaceful. Squirrels and badger we spotted a bonus! Wondering why we waited 2 years to return will be back soon!

AILSA GRAHAM said...

77 %
70%
90%
70%

Stayed 30th June 2016

We have stayed a few times here, and still brilliant. Staff great and the facil good especially the Beauty room, had the best body scrub, and my husband great back massage . Would not by pass this place if in area.

gary wilkie said...

74 %
60%
60%
100%

Stayed 26th June 2016

The Hotel was in need of a makeover, the bed was far too hard, not enough lighting in the bedroom or in the bathroom. The staff were polite and hard working. The food was excellent. The hotel in general and the surroundings were pleasant enough, pity about the weather. Would have been nice to have umbrellas to go outside and enjoy more of the gardens and walks. Would like to visit more of your hotels to assess the interior and exteriors to see if i would recommend them to my friend's or family members. Did like the Peeble's Hydro and Stobo Castle, but your food was better, but lack the quality in furnishings, lighting and the ambience of the two afore mentioned Hotel's. The staff helped make it as good an experience as possible for our wedding anniversary but have to stay overall disappointed. Best regards Gary

Helen Smart said...

55 %
40%
N/A
70%

Stayed 19th June 2016

Second visit here and had exact same room. Carpet was terrible, looked dirty along with the ones in the hallways. Looks very drab and dated. Food was good though healthier options on the bar menu would have been nice. I was overcharged on departure and the receptionist seemed adamant that I should be charged for dinner even though it was included.

Robert Sorley said...

100 %
100%
100%
100%

Stayed 2nd June 2016

outstanding hotel. You were made welcome from the start. Our room wasn't ready but they moved us to another room. the staff couldn't do enough for us. we are thinking about going back later in the year

John Hamill said...

94 %
80%
100%
100%

Stayed 16th May 2016

Very enjoyable stay.Staff helpful and attentive. Food in restaurant excellent. Grounds lovely for a walk.

A guest said...

100 %
100%
100%
100%

Stayed 14th May 2016

hi hotel was brilliant. swimming pool ideal, would recommend for a night or even longer. will be back

Morag McLean said...

90 %
70%
100%
100%

Stayed 1st May 2016

We had a fantastic overnight at Barony Castle. The staff and service received was second to none. We had lunch on arrival and afternoon tea and the presentation of and the food was excellent. The evening meal and breakfast was exceptional with a great choice. I know we had a classic room as we had our dog but room 105 was very dark and that is why I have only scored a 7. The room would benefit from a centre light.

Jennifer Miller said...

84 %
90%
90%
70%

Stayed 27th March 2016

Great hotel, we had a great time!

Alex Kelly said...

87 %
80%
100%
80%

Stayed 1st March 2016

Excellent service from the friendly staff. Food was top notch. Rooms were comfortable but the noisey floors were a slight distraction during the night this was to be expected due to the age of the lovely old building.

Ann Maley said...

77 %
70%
80%
80%

Stayed 5th February 2016

Nice hotel great location, in need of a lick of paint here and there plus carpet cleaning

A guest said...

87 %
80%
90%
90%

Stayed 17th January 2016

Return visit to Barony. As before we had a wonderful stay. The staff are excellent. Our room was clean, comfortable and cozy (even though it was sub zero outside). Lovely meal on site. Will definitely return.

Donald Youngson said...

77 %
40%
90%
100%

Stayed 16th May 2014

Lovely hotel quite pricey with the squeakiest floor boards I've ever heard in a hotel

Elizabeth Millar said...

87 %
90%
80%
90%

Stayed 22nd November 2015

Upgraded to suites fantastic

Christine McManus said...

67 %
40%
90%
70%

Stayed 20th November 2015

Staff friendly helpful attentive Spa and swimming pool clean warm relaxinggreat walks un ground Room not heat on arrival hotel was cold in all areas except spa no hot water for showers pn second morning food was ok Hotel decor rather tired although hotel was clean

Dale McQueen said...

94 %
80%
100%
100%

Stayed 14th November 2015

Staff and food excellent

Deborah Alderdice said...

74 %
50%
80%
90%

Stayed 13th November 2015

Good value for money, hotel a little tired and dated in some areas, very cold small reception area. Staff very polite and helpful.

John Brown said...

47 %
60%
40%
40%

Stayed 11th November 2015

All very mediocre. Staff had great capacity of avoiding eye contact. Food was "just" o.k.

T Nicholson said...

67 %
0%
100%
100%

Stayed 8th November 2015

An excellent break - room comfortable and clea,staff pleasant and helpful. Very good value deal

Rhona Telfer said...

77 %
60%
80%
90%

Stayed 6th November 2015

Had s lovely stay, would only negative from us would be no fan in bedroom toilet or not one that worked anyway!

Shona Millar said...

80 %
70%
80%
90%

Stayed 6th November 2015

Had a lovely weekend at the Barony. Rooms comfortable, warm and clean. Food was really good and well presented. The staff were helpful and friendly. Will return again .