DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort, Cumbernauld

Stayed 27th December 2014

My husband and. My brother I law and sister I law we're looking forward to a nice chilling night away but unfortunately the hotel was over run with children running around the hotel .it seems there were 80 children .but felt the reception could have spoke to either the parents or the children .have a grandchild myself but felt our relaxing break was wasted .food wasn't that warm so disapponited with our night away .

Stayed 29th November 2014

This was very enjoyable stay. Everything was excellent.

Stayed 29th November 2014

Excellent DBB offer. Have 2 children under 5 so the split rooms & swimming pool were ideal.

Stayed 28th November 2014

Room cold had to get heater no directions from reception how to find our way about had to returns steak not cooked to requirements food cold when complained told sorry and that was it guests allowed to smoke And drink outside in garden are next to rooms even at 2,3 and 4 in the morning I have put a complaint into hotel waiting on reply receptionists not verypolite

Stayed 23rd November 2014

The Hotel is a beautiful place to stay, but the upstairs bar restaurant service was shockingly bad. I dined alone and I had to approach the bar twice to enquire if the waitresses were going to take my order, both times told they would be over to see me soon. Then I ordered what was a very expensive steak, and it arrived no better than 'warm'. I wasn't going to wait any longer to reheat it, so I rushed eating it and left without dessert or coffee. Very disappointing.

Stayed 14th November 2014

Great hotel, great food and spotless. Staff all lovely, what more could you want. Its our chilling hotel for sure.

Stayed 1st November 2014

Really enjoyed our stay only down side was wine very expensive

Stayed 22nd October 2014

Service in upstairs restaurant could have been better - served main course before clearing starters, observed a number of meals being taken to wrong tables, not offered further drinks etc.

Stayed 18th October 2014

Family room was shabby, 2 single bed pushed together to make a double bed but with single duvets on each bed. Room needed a good clean as it was very dusty and glass doors has fingerprints all over them. Service in the restaurant on the sat night was terrible due to a wedding being on, we sat down at 8pm with 2 small kids and still didn't have a drink or starter by 9pm! Food in the golf club and service was very good on the Sun night. Staff very nice but service slow. We will stay again as apart from the rooms and the disaster on sat night the hotel is very nice.

Stayed 12th October 2014

Enjoyed our stay , excellent value Food although limited selection and only one restaurant open was of a very high quality and good service Upgraded room and very clean and spacious but no air con so room was a bit uncomfortable at times if this was resolved rooms would be a 9+ Pool and leisure area looked a little tired and need some TLC , good size pool but not 5 start Staff very helpful and friendly ??

Stayed 29th May 2014

Superb hotel, staff very friendly and helpful. Pool area great . Check in and out very efficient and speedy. Would Def book again.

Stayed 24th May 2014

For our stay at the 'Westerwood' my husband and I were accompanied by his mother who is eighty eight. Our overall feeling was that the hotel was trying to cater for too many demands and as a result our stay was disappointing. We appreciate that some rooms are undergoing refurbishment and that is reflected in our grading. We arrived to have lunch but the table we sat at was drafty due to a constant open door leading to the golfers nineteenth hole area. We decided to book dinner but to request a table away from the open door. We were informed that none were available - all were booked. Our eating time was 6:15pm and we arrived to a half full dining room indeed by the time we left there were still a number of 'booked' tables that had not been filled. We were seated one table down from our lunchtime placing and I repeatedly had to close the offending door until a party of golfers started to do it for me from the inside. Funny how they understood my mother-in-laws needs whilst the staff on duty did not. Mum chose haddock and chips which was excellent. My lamb was undercooked but my husband offered to eat it and I took his oriental chicken dish. On beginning to eat my husband couldn't in fact chew the lamb so had to return it. When offered a replacment dish he opted for the same oriental chicken. I believe the hotel must have been using the same suppliers as our local Chinese takeaway because both my husband and I commented on the similarity. Neither meal was finished. The sweets we ordered were delicious. At a nearby table we witnessed a young woman's birthday celebration being ruined when their food was repeatedly returned, re-ordered and apologised for. The Maitre D' certainly earned his wage that evening! We left the Westerwood with a great deal to talk about, unfortunately little of it good. My husband and I are keen golfers and our visit could have been the pre-cursor to a longer stay, sadly that is no longer the case.

Stayed 24th May 2014

Staff very attentive - very pleasant stay.

Stayed 24th May 2014

Convenient location between Glasgow and Sterling. Large hotel, we stayed 3 nights DBB in upgraded room. Everything great.Both breakfasts and dinners were delicious, food quality impressive. Nice bar/lounge area to relax in. Best of all the super friendly and efficient staff. Would definitely hope to return.

Stayed 24th May 2014

This was our 3rd visit but we were disappointed with the housekeeping this time. Bedrooms were not up to scratch. Dirty mirrors and badly stained chair. Generally poor housekeeping throughout. Dirty tables in bar etc. however could not fault food or service both excellent.

Stayed 23rd May 2014

Enjoyed our stay at the Westerwood. Dinner in the Flemings restuarant was excellent. Would stay again.

Stayed 16th May 2014

VERY HAPPY WITH OUR STAY AT THIS LOVELY HOTEL. VERY FRIENDLY & POLITE STAFF.FOOD SERVED IN RESTAURANTS WAS DELICIOUS.LOOKING FORWARD TO OUR NEXT STAY.

Stayed 4th May 2014

This hotel always delivers a first class experience for it's guests. We loved every moment from when we checked in to checking out.

Stayed 4th May 2014

fantastic staff

Stayed 2nd May 2014

Really enjoyed our stay, didn't realise we hadn't book for spa break, did think we would have had robes in our room anyway, or could get them

Stayed 26th April 2014

I had the nicest night at the Westerwood. I had booked this for a treat for a 60th birthday present and the staff couldn't do enough for us. Can't wait to go back.

Stayed 20th April 2014

Great service and hotel facilities were excellant

Stayed 20th April 2014

The food and accommodation at Westerwood Hotel is fantastic . Our only fault is the floor tiles in the swimming pool area are very slippery and great care is needed.

Stayed 19th April 2014

Excellent overall stay. Drinks a bit overpriced.

Stayed 18th April 2014

We had a lovely stay in the Westerwood. Staff were very helpful, rooms and food lovely. We had a fair walk to our room which might not be suitable for anyone with a mobility problem but was not a problem for us. Again depending on where your room is, it can be quite a walk up to the Grill where we had our dinners. Not a complaint just an observation