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Isles Of Glencoe Hotel, Ballachulish

Ballachulish, Ballachulish, PH494HL, UK

Guest Reviews

Overall Guest Rating

87%

yvonne Devine said...

77 %
30%
100%
100%

Stayed 8th February 2013

Have been three times to this hotel and this time our room was not up the same standard as before we had to change rooms as mattress was shocking and the other room was smeling like a mens toilet really bad smell. we had booked in november and we got a zip room really small and bed wasnt a full double.

linda berry said...

74 %
60%
80%
80%

Stayed 8th February 2013

This was our 5th visit, and cannot commend the staff enough, especially Dot and the Bar Manager.However, it was very evident there was a staff shortage, especially at breakfast, a full hotel with very few staff. Not enough staff to clear tables, and the working staff were under extreme pressure.The Bar Manager and Dot deserve a medal, managing to service so many guests and always with a smile and under pressure. The young staff also did well although needed guidance.Tracy also helped out enormously with restaurant etc, although this should not obviously be in her remit.What we have noticed though is that the upholstered furniture in the lounge and bedrooms is in much need of refurbishment, and also the carpets in the bedrooms.Although the fabric of the Hotel is looking a bit tired, which can be fixed, the warmth and customer service from the staff is second to none.So in a nutshell,the budgetery constraints show in the fabric of the Hotel, but that is not down to the staff but to the owners. Refurbish, staff up and it would be 5 star. Can't forget the people who service the rooms, perfect, but again can only service what is there. The guy in Reception was very professional, but again as are all the staff.This is a lovely hotel in a wonderful location which we come back to year after year, and it is down to the dedication and professionalism of your staff that brings us back.Please make their job easier by ensuring that adequate staff are available especially when you are fully booked, you know how may people are staying.! So sorry we didn't get the name of the Bar Manager, red haired, lovely guy, to mention him personally. Yes, we will be back again next year as normal, but please look after your people, for without them,there would be no Highland Welcome from the Isles of Glencoe. Much love and see you next year, Linda and Jim Berry . PS The meals were gorgeous.!!! So compliments to the Chef!! and thanks for making Jim's Birthday week-end such a good one.!!

CAROL MYLES said...

80 %
70%
100%
70%

Stayed 1st February 2013

Hotel staff extremely helpful, had a lovely stay

Ross Gibson said...

67 %
60%
80%
60%

Stayed 1st February 2013

The hotel room that we stayed in could do with re-decorating, it seemed a bit dated. The food was fine, the last time I stayed at the hotel (5 years ago) the selection was much better. Overall i enjoyed my stay, the hotel was clean and staff were friendly but it could do with modernisation.

Brian Anderson said...

74 %
80%
80%
60%

Stayed 26th January 2013

Good hotel, Limited menu and breakfast but all in all a nice place to stay.

MAUREEN NOLAN said...

74 %
70%
80%
70%

Stayed 26th January 2013

I enjoyed my stay. Would have been good if there was a bit of entertainment in the hotel at night as the weather was too bad to leave the hotel at night.

Mr Muir said...

84 %
80%
100%
70%

Stayed 25th January 2013

great stay staff very helpfull rooms a good size very clean , comfortable bed .views to die for .small pool but nice and warm excellent stay would recommend especially for dog owners

Alistair MacPhee said...

87 %
80%
100%
80%

Stayed 25th January 2013

Always enjoy my break at the Isies of Glencoe hotel the hotel is on the whole very good but is starting to look a bit tired in need of a bit of refurbishment. Staff very good

Catherine Allen said...

67 %
70%
80%
50%

Stayed 24th January 2013

Only complaint we had was it was very chilly in restuarant and lounge fire could only give off a small amount of heat.

Neal Depledge said...

80 %
70%
90%
80%

Stayed 20th January 2013

My partner and I had a pleasant stay at the hotel, the staff were friendly and courteous. The facilities were also very good.

kenneth mckenzie said...

67 %
70%
90%
40%

Stayed 20th January 2013

bedroom nice with good view. Sauna didnt work properly, swimming pool nice and warm. food not so good but very overpriced. staff all very helpful

david Robertson said...

60 %
50%
80%
50%

Stayed 20th January 2013

patio doors were draughty which made it cold given the weather. Dinner was very good but we were disappointed in the breakfasts by comparison to a previous visit.

Rosemary Steele said...

74 %
60%
80%
80%

Stayed 18th January 2013

Staff very pleasant, friendly and helpful. Food very good. Furniture in bar could do with being upgraded. Bathrooms in rooms although clean but could do with being updated.

John Douglas said...

77 %
80%
80%
70%

Stayed 17th January 2013

We really enjoyed our stay. Staff were friendly and efficient. Rooms were warm and clean. However small things let the hotel down. The tables and chairs need replaced and some of the dishes are chipped and marked.The location of the hotel and the views are absolutely stunning. We have stayed twice now and are planning our next visit hopefully soon.

T Neill said...

74 %
80%
80%
60%

Stayed 16th January 2013

G

Helen Kelly said...

80 %
80%
80%
80%

Stayed 12th January 2013

Very good hotel

ALFRED ANDERSON said...

90 %
90%
90%
90%

Stayed 11th January 2013

Very impressed. One complaint was room was freezing on our arrival & no instructions as to how to work the heating system. However young lady from reception appeared very quickly & sorted.

Derek Kennedy said...

77 %
70%
80%
80%

Stayed 11th January 2013

we have stayed before at the isles, great deal again, (drinks inclusive package) thoroughly enjoyed our stay and tho the bathroom in our very spacious room could perhaps benefit from some attention, everywhere was spotless and the bed was amazingly comfy! on the whole staff were excellent but special mention to both the young girl on reception, sorry cant remember her name and lauren our waitress who was always cheery and chatty. will def book again and would recommend to anyone.

Robin Snaddon said...

94 %
100%
100%
80%

Stayed 8th January 2013

Fantastic hotel. It is set among some of the most spectacular scenery and we had a room with a view over the loch. Food was excellent; there was a reasonable choice at dinner and the breakfast was the usual buffet for the cereals etc and the cooked breakfast was cooked to order (and lovely and hot!), which makes a nice change these days! All the staff went out of their way to be helpful and most appeared to be locals. Leisure centre was relaxing. Hopefully we will be able to return soon.

angela borwick said...

20 %
0%
30%
30%

Stayed 5th January 2013

Hotel was very dirty, I have stayed here 5 times before but will never go back again.

P Ross said...

94 %
90%
100%
90%

Stayed 4th January 2013

very good time and staff excellent would book again

Frank Corry said...

90 %
90%
100%
80%

Stayed 4th January 2013

The staff were all very friendly and helpful, and we were pleased with the comfort and size of the room. One minor criticism would be the CRT TV in the room - it's outdated in what's otherwise a modern accommodation. The buffet breakfast was exceptional, but we can't comment on dinner as we dined elsewhere in the evenings. Overall, we highly recommend this hotel, and will definitely return for another stay.

William Mclatchie said...

80 %
90%
70%
80%

Stayed 4th January 2013

we had a great time,staff friendly and helpful and would definitely recommend this hotel to our family and friends

Samantha Craig said...

34 %
80%
10%
10%

Stayed 4th January 2013

We found our stay in this hotel to be very enjoyable, up until the point we went to check out and were ripped off and lied to. We were overcharged and told it was tax by a member of staff so we paid the difference and left. Apon further investigation it turns out this so called tax was infact a meal we did not eat. Still waiting for a reply as to why we were lied to. Such a shame this weekend was ruined as we were talking abou returning later in the year when more things would be open. The hotel it's self is lovely but staff and food are a huge let down.

Mr McGhie said...

80 %
80%
80%
80%

Stayed 3rd January 2013

Lovely setting, staff very friendly, food good, very busy.