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Derwent Manor Boutique Hotel, Allensford

Allensford, Allensford, DH89BB, UK

Guest Reviews

Overall Guest Rating

88%

joyce dilworth said...

97 %
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90%

Stayed 13th August 2017

Super Hotel beautiful rooms excellent food at a great price

ALASDAIR INGRAM said...

80 %
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80%

Stayed 13th August 2017

Rooms in this hotel are currently under refurbishment. Finished item not our taste. too much packed into a double room

David Trahar said...

67 %
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40%

Stayed 13th August 2017

Lovely hotel, great space around it for our dog but reception staff (young woman) had hostile attitude and accused us off not booking the dog in, we filled in form inc the dog and I telephoned them ! Most of the staff were friendly, especially the waitresses in the restaurant but reception staff need instructions on 'how to treat guests ' To finish it off they overcharged us by £60 on final bill, no apology!

David Trahar said...

67 %
90%
70%
40%

Stayed 13th August 2017

Lovely hotel, great space around it for our dog but reception staff (young woman) had hostile attitude and accused us off not booking the dog in, we filled in form inc the dog and I telephoned them ! Most of the staff were friendly, especially the waitresses in the restaurant but reception staff need instructions on 'how to treat guests ' To finish it off they overcharged us by £60 on final bill, no apology!

A guest said...

100 %
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100%

Stayed 30th July 2017

Excellent hotel. No complaints whatsoever. Can't wait to go back.

STEPHEN FORD said...

94 %
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90%

Stayed 10th August 2017

Excellent value for money break. We were offered an upgrade on arrival. The accommodation was clean and tidy. Food was great. Could not fault the staff in any way. Will return if the offer comes again.

Lynda Roberts said...

100 %
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Stayed 30th July 2017

A second stay at this lovely hotel, a lovely upstairs room this time. Was extremely busy but the excellent staff coped very well. Food is first class with a good choice from set menu or option to use a la carte. Buffet style breakfast very fresh with some items made to order. Can thoroughly recommend this hotel you won't be disappointed!

Andrew Pringle said...

97 %
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Stayed 7th August 2017

Excellent hotel Great food and staff .This was our second stay this year . Easy to get from hotel to Beamish,Durham and Newcastle .Already planning a return visit

Ruth Flint said...

90 %
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90%

Stayed 6th August 2017

A bargain break with great service and food. Staff very friendly. I had been once before but it was the first time for my mam and sister. Really enjoyed it and would definitely return.

Mr Coulter said...

94 %
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90%
90%

Stayed 6th August 2017

our night away at the hotel was a delight all round could not find any faults from start to finish look forward to return in the near future

Ian Gunson said...

97 %
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100%
90%

Stayed 6th August 2017

Excellent hotel we had a refurbished room which ticked all the boxes ,staff very friendly with good choices on menus

ANNE WAGGOTT said...

100 %
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Stayed 6th August 2017

This hotel is fantastic. The staff were brilliant, the food excellent and extremely good value for money, the rooms lovely, very well appointed and all this in stunning scenery. I will visit this hotel again and can't recommend it highly enough. Very well worth a visit.

roderick morrison said...

100 %
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Stayed 2nd August 2017

don't miss this wonderful hotel. fantastic food and service. all staff exceptional. so bright and cheery. views wonderful. such good value for money. will be back.

Colin Clarke said...

90 %
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100%

Stayed 3rd August 2017

We enjoyed our 2 night break with our friends who were in the room next door. The rooms were newly refurbished and work was going on in rooms nearby but did not really interfere with our time there. A couple of issues with the rooms but they were rectified. There were weddings on both of the evenings we were there, both were rather loud but did not cause any undue hassle. All of the staff were excellent, we enjoyed all of the meals.

Linda Scott said...

100 %
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100%

Stayed 1st August 2017

Another enjoyable stay at derwent manor .

Ian Thomson said...

80 %
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90%

Stayed 30th July 2017

Lovely location and friendly, helpful staff. Very spacious bedroom and very good food. Only gripe would be that the service in the restaurant at night could be better organised - on the first night we waited 50 minutes to order our desserts after finishing our main course! Overall great value for money.

Lynsey Gladwin said...

100 %
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Stayed 31st July 2017

Wasn't disappointed in any way by this booking. A lovely, friendly greeting from Hannah on reception set us up for our stay. Having got such a good price for the two night stay I assumed we would be in the rooms yet to be refurbished, this was not to be the case. The room was immaculate with everything you would expect from a 5* room - and this in a 3* rated hotel. This leads me onto the restaurant - exceptional quality food, great portion sizes and service that did the chefs efforts credit. In short, our two night stay was fabulous, and we would come back again without doubt. If you think the price is too good to be true, it isn't - the place is a bargain. Book now folks.

A guest said...

70 %
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Stayed 30th July 2017

Room cold at night - Coffee maker broken- too many stairs between Reception and Disabled room. Wet room welcomed but no power shower. Super Duper toilet. Lovely room - Good Wifi - Restaurant - Breakfast Cooked Buffet cold - good coffee though. Better selection of breads would help. Dinner Chips needed crispier but steak done to order. Northumberland Stew nice but onions poor - suggest more late summer veg than only chopped potatoes - mash was out of order.

Andy Carcary said...

90 %
90%
90%
90%

Stayed 24th July 2017

Another (our second this year) very enjoyable stay at the Derwent Manor Hotel. We had the biggest room we have ever had at any hotel - room 245. Only down side of the room was that the TV had no remote - might have been n - so we had to change channels manually and had no access to teletext etc. As usual, the staff were excellent - as good as any other hotel we have stayed in. They are very efficient, attentive and friendly - a credit to the hotel. The food was first class again with no complaints. The room was cleaned daily and we were very happy with it. We used the Leisure facil every day and there were a couple of issues here. The first night - after we had visited - the pool was closed as the water was cloudy. This was due to a problem with a pump - this had also impacted on the jacuzzi which was only half full. To their credit however, the issue was fixed for the following morning which as very impressive. The sauna was closed throughout our stay and had been, we were told by other users, for about 2 weeks. This was a breakdown and they were still awaiting a new part from abroad - up to 3 weeks does seem a long time however. We did not use the bar, but it seemed very popular, with many people using the outside seating areas. A children's play area has been added which is a positive thing for families visiting. Would not hesitate to return to this hotel and would certainly recommend it to anyone thinking of visiting this lovely area of North England. Thanks again to all at the Derwent Manor for their excellent courteous service and another very enjoyable break.

G Carlisle said...

90 %
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Stayed 17th July 2017

This is an excellent hotel and easily deserves a 4 star rating. The rate we got for a 3 night DBB via myhotelbreak was fantastic. Beautiful location and although rural, very convenient for Durham, Beamish etc. Highly reccommended.

John Stirling said...

80 %
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Stayed 25th July 2017

Superb room, well laid out and nice decor. Could be explained at check in that kettles are available as tassimo machine is not for everyone's taste!.Food quality good and dinner experience was good though breakfast experience I feel could be better. Breakfast menu was explained though it needs to be made clearer that fried or poached eggs need to be ordered. Staf pleasant and work hard. Would recommend this hotel to others.

A guest said...

100 %
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Stayed 25th July 2017

We had a lovely break the hotel and the food were excellent and the staff were very friendly.

A guest said...

70 %
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Stayed 23rd July 2017

Each of the three nights we had to remind dining room staff they had not deducted our £15 allowance against dinner. The computer system seemed to be complicated !!! All staff pleasant and efficient.

A guest said...

90 %
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Stayed 23rd July 2017

Enjoyable stay, friendly staff and good value.

lynn mccolm said...

100 %
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Stayed 23rd July 2017

Brilliant hotel will definitely be back can't fault anything.food is amazing