Macdonald Cardrona Hotel Golf & Spa, Peebles
Guest Reviews
Overall Guest Rating
82%
Overall Guest Rating
82%ALLAN PENMAN said... Hotel has replied
Stayed 15th September 2015
stayed for the Golf, stayed for DBB, staff, room, food, no complaints whatsoever. Classic stay over for eight Golfers.
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay at the hotel and we do appreciate all our reviews and share them with the whole of the team on regular basis. Good to hear you had a great time and hope you enjoyed the golf. Look forward to welcoming you back in the future. Kind Regards Jason Moore Interim GM
paul watson said... Hotel has replied
Stayed 15th September 2015
I booked dinner bed and breakfast with bottle of wine on arrival. There was no bottle of wine and when reception was asked about this on 2 separate occasions they said it would be delivered to the room. Still waiting on the wine! The room was excellent, food was excellent but the service in the restaurant was organised chaos the 2nd night! Know one knew what the next person was doing. The waiting staff just floated around,know one taking the lead. We got seated at 7.15pm and left the restaurant at 9.15pm! Went to the bar for a drink and was told to sit down and know one came to take our order. We just left without being served. It was a shame as this is a beautiful 4 star hotel with 2 star service!
Hotel reply...
Thank you for taking the time to post your review regarding the recent stay at the hotel, we do appreciate all our reviews and share them with the whole of the team on a regular basis. Glad to hear you enjoyed some of your stay but disappointed to hear that the service was not up to our usual standards and I can only apologise for this and hope it does not affect you decision to return to us in the future. Kind Regards Jason Moore Interim GM
A Lightbody said... Hotel has replied
Stayed 15th September 2015
We have stayed there before and it was very nice. This time we had a deal of night stay evening meal, breakfast and a round of golf for
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay at the hotel, we do appreciate all our reviews and share them with the whole of the team on a regular basis. Glad to hear most of your stay was very good but disappointed to hear some of it was not up to our usual high standards and had to wait for a table for breakfast, unfortunately everyone decided to come down for breakfast at a similar time. I do hope that we can welcome you back in the future. Kind Regards Jason Moore Interim GM
Frances Sharp said... Hotel has replied
Stayed 14th September 2015
Just returned home after 2 night break. What can I say? Hotel is outstanding. Rooms are spacious and extremely comfortable and clean. Food was the best I've ever had. Staff very helpful and friendly. Nothing is a bother to them. Had body wrap and face/scalp massage in the wonderfully relaxing spa. Customer service here is 10/10. Keep up the good work guys. Can't wait for our next visit.
Hotel reply...
Thank you for taking the time to post your review, we really do appreciate our reviews and share then with the whole of the team on a regular basis. Fantastic to hear you had a great stay and enjoyed all aspects of the stay including the food and of course the staff. Look forward to welcoming you back in the future. Kind Regards Jason Moore Interim GM
Morag Bradley said... Hotel has replied
Stayed 14th September 2015
The only negative about this visit was having to queue for breakfast on the Wednesday morining. Im not sure if there was a problem as the previous morning we were served the cooked breakfast but on the Wednesday it was a buffet. Waiting did not spoil my stay but it might have if I had to be somewhere for a specific time.
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. The main reason for the buffet was we had more people to cater for and to do this without long delays we did a hot buffet to try and rectify this. I do hope this will not put you off returning in the future Kind Regards Jason Moore Interim GM
AGNES BANKS said... Hotel has replied
Stayed 14th September 2015
Food good, but earliest sitting offered for dinner of 8.45 first night and 8.15 second, far too late. time to serve meals totally unacceptable. Wednesdays breakfast a total shambles.no apology offered or reason
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay at the hotel, we do appreciate all our reviews and share them with the whole of the team on a regular basis. Unfortunately we are a busy hotel and on our website we do advise of booking early for dinner to avoid disappointment and breakfast on Wednesday I would not call a shambles, there were delays as everyone decided to come down at the same time and this could not be catered for, for this our apologies. Kind Regards Jason Moore Interim GM
Gary Dunbar said... Hotel has replied
Stayed 13th September 2015
We really enjoyed our stay at Cardronna, the staff were friendly, the food was excellent, the room was clean and modern but would have appreciated the option to upgrade!! We enjoyed the leisure facilities which were again modern and well maintained. On the down side was the Internet which was only available through the cloud which was at best average and you had to request a seat at the window in advance to enjoy the view at dinner, perhaps a first come first seated would be a better idea?
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay at the hotel, we do appreciate all our reviews and share them with the whole of the team on a regular basis. Glad to hear you enjoyed all aspects of your stay especially the food and staff and the modern rooms. Look forward to welcoming you back in the future. Kind Regards Jason Moore Interim GM
Steven Scott said... Hotel has replied
Stayed 10th September 2015
The hotel is clean and modern and has a fantastic outlook onto the surrounding hills, river Tweed and lovely golf course. However, we were not allowed to sit in the outside tables due to a corporate event. The day we visited was lovely weather and a seat outside would have been very nice. We were also advised that we could not purchase a drink in "Spikes bar" again due to this corporate event. It was not obvious that this event had exclusive access of these areas, embarrasing to be approached to move from outside tables.The areas were also more or less empty with three members of staff standing behind a bar with no customers. Must admit this issue did cause a bit of irratation which spoiled part of my stay. There were also members of the corporate part learing (for want of a better word) at my partner which was not nice and not a good advert for the hotel.
Hotel reply...
Good Morning Thank you for taking the time to post youre review regarding your recent stay at the hotel, we do appreciate all our reviews and share them with the whole oof the team on a regular basis. Disappointed to hear the a bit od common sense was not used on this occasion and let you sit out side but purchased drinks from the cocktail bar, our apologies for this. Do hope we can welcome you back in the future. Kind Regards Jason Moore Interim GM
Lesley Sutherland said... Hotel has replied
Stayed 9th September 2015
A great hotel with lovely views all round and just a five minute drive from the lovely town of Peebles. We only had one night's stay but a great place for a longer break.
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcoming you back soon. Kind Regards. Macdonald Cardrona
D Ritchie said...
Stayed 8th September 2015
Have visited often and always enjoyed our stays. Only problem on this visit was the Golf bar/restuarant was closed to residents one day as SSE Energy had been given reserved use, but we as residents should have been informed when we booked that this was going to happen. The
John Mathieson said... Hotel has replied
Stayed 7th September 2015
Our first time at the Cardrona but we hope to be back in the Spring of 2016. All staff we were in contact with were very pleasant and helpful. Facilities excellent, particularly the pool.
Hotel reply...
Good Afternoon Thank you for taking the time to post your review regarding your recent stay at the hotel, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcomiung you back in Spring 2016. Kind Regards Jason Moore Interim GM
Gail Borden said... Hotel has replied
Stayed 7th September 2015
Found the Cardrona Hotel and grounds very peaceful and enjoyed the pool sauna and steam room. On booking in found the man at reception a bit robotic,telling us the usual info but very seldom looked at us as he was rhyming off our room number etc.When we got to our room there was no upgrade, but the room was ok,the bottle of red wine was in our room but no wine glasses?We decided to go down stairs for sandwich and drink, and sit in the sun! Thanks for arranging that Classic Britain (Ha!Ha!)know you'd would if you'd could !??Went back to reception to ask what we were entitled to for our evening meal, same man as before once again told me 3 courses etc but never once stopped what he was previously doing on the computer and gave eye contact,made me feel I was disturbing him.Definitely would like to go back to this hotel but felt some of the staff could have been more hospitable,not the dining room staff they were excellent and the food was delicious.
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcoming you back soon. Kind Regards. Macdonald Cardrona
James Macdonald said... Hotel has replied
Stayed 6th September 2015
Excellent hotel, bedrooms and other areas very clean and quality of food is superb!
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcoming you back soon. Kind Regards.
david eardley said... Hotel has replied
Stayed 6th September 2015
not enough bar staff or seating to enjoy a drink after dinner
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcoming you back soon. Kind Regards.
Mark french said... Hotel has replied
Stayed 5th September 2015
We did not get the chance to use the spa had planned to use it on the Sunday of our stay unfortunately after the evening meal my wife was extremely ill with vomiting and diarrhoea we could not say for certain the meal caused this but it seems like it .
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. I do hope your wife is feeling better and do wish you would have reported it at the time so that we could have investigated it for you. We look forward to welcoming you back soon. Kind Regards. Macdonald Cardrona
L Smith said... Hotel has replied
Stayed 4th September 2015
First class hotel
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcoming you back soon. Kind Regards. Macdonald Cardrona
Alistair Morrison said... Hotel has replied
Stayed 2nd September 2015
WE had booked a meal time in the restaurant but when booking in we were told there was no record of the booking which was done over the phone.The only available time for the restaurant was 20:45 hrs and this was far too late for us.We were given a meal allowance for a bar meal which sounded good till we saw the prices, the prawn cocktail was very disappointing at
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcoming you back soon. Kind Regards. Macdonald Cardrona
Helen Dewar said... Hotel has replied
Stayed 2nd September 2015
We had a great time at this hotel. Our room overlooked the golf course and the views were amazing. The room was lovely and spotlessly clean. All the staff were really helpful. The food was excellent !!!!! We didn't take our car and the buses from the village.were frequent. We popped into Peebles one day and Melrose the next. I wish we had booked another night because there were lovely walks from the hotel. The atmosphere in the hotel was very friendly and after dinner it was nice to sit in the bar area and have a chat to other guests. Well done.10 out of 10.
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcoming you back soon. Kind Regards. Macdonald Cardrona
Colin Rutherford said... Hotel has replied
Stayed 31st August 2015
Nice hotel in a good location nice staff and good sevice.Had nice room overlooking the golf course
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcoming you back soon. Kind Regards. Macdonald Cardrona
Paul McVey said... Hotel has replied
Stayed 30th August 2015
Golf course and hotel are in great settings. Been 6 times now and always good.
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcoming you back soon. Kind Regards. Macdonald Cardrona
marion barton said... Hotel has replied
Stayed 30th August 2015
the hotel was lovely and rooms very comfortable. on the downside, in the restaurant we ordered our food but had finished our starters before our wine arrived. felt we were overlooked a few times in the restuarant
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcoming you back soon. Kind Regards. Macdonald Cardrona
Nancy Lynch said... Hotel has replied
Stayed 30th August 2015
I booked this 2 day break for my parents and as my Dad has a mobility issue asked for a bedroom near the lift. Not only did they provide a very accessible room, they also allocated them a table in the dining room near the exit. Great service@
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcoming you back soon. Kind Regards. Macdonald Cardrona
William Stewart said... Hotel has replied
Stayed 30th August 2015
Much impressed with the MacDonald Cardrona, our room was very spacious with lovely views over the golf course to the rolling hills beyond. The leisure facilities were likewise very good with a larger swimming pool than I would normally expect in a hotel. The food and service from staff was also to a very high standard, we very much enjoyed our stay there.
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcoming you back soon. Kind Regards. Macdonald Cardrona
allison archer said... Hotel has replied
Stayed 30th August 2015
Lovely stay at a really good hotel. Food was lov
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcoming you back soon. Kind Regards. Macdonald Cardrona
Alison Harley said... Hotel has replied
Stayed 30th August 2015
Lovely overnight away food was great
Hotel reply...
Thank you for taking the time to post your review regarding your recent stay, we do appreciate all our reviews and share them with the whole of the team on a regular basis. We look forward to welcoming you back soon. Kind Regards. Macdonald Cardrona
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