Rosslea Hall Hotel, Helensburgh

Stayed 31st August 2020

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Stayed 28th June 2021

Spent 2 very relaxing nights in Rosslea Hall hotel which is in a peaceful location overlooking the Clyde. The room was spacious and spotlessly clean. Our room overlooked the garden with the Clyde in the background. There are hand sanitisers throughout the hotel. All staff members were friendly and attentive. Special mention to the chef who prepared a delicious meal for me when nothing suited from the menu. Definitely return. Highly recommend.

Stayed 18th December 2020

Lovely room and food was excellent.

Stayed 25th October 2020

Had a lovely stay. Staff very friendly and helpful. Food was fabulous. Definitely recommend this Hotel

Stayed 17th September 2020

We had a great time here. The staff were very helpful; the room was clean and had a fantastic view over the Loch. The food, whilst basic (probably a reduced menu due to Covid) was excellent quality and very reasonably priced. Overall, a lovely short break.

Stayed 4th September 2020

In our opinion this hotel does not merit 4 stars. We stayed for two nights - we appreciate we are in a "new norm" but when myself and my wife arrived at the hotel it was like a ghost town with not many guests about. We like to go to the bar for an hour of an afternoon - we would found the bar not manned and you had to wait until staff came off the reception. The bar prices were outrageous (£6 pint of lager + £8.75 lrg glass of wine). Meals were excellent and we could not fault the food. Room was a bit dated and need of TLC but clean ( we were advised it would not be serviced during our stay but we could ask for replenishments if required) We had to book for dinner / tables were social distanced / menu ok (same menu each night due to situation we are in / staff kind of attentive. There was no atmosphere in the dining room or bar (we were told not allowed to play music) (too quiet to the point we just went back to our room). When it came to breakfast we felt it was very busy at 9.30 a.m. Staff couldn''t cope and no room between tables to social distance. We felt breakfast was so disorganised, we appreciate the hotel cannot guess when guests are going to arrive but if we booked for dinner - why not breakfast. Guests were touching too many things at breakfast time and in our opinion this could increase the spread of the virus. (Butter was on table uncovered / salt cannisters empty (people lifting ones from other tables / milk jug not full ). We had to ask for coffee refills / menus / in fact we had to ask for most things (staff not very attentive). Think this hotel could do with some refurbrishment and we feel it only merits a 3 stars

Stayed 4th September 2020

Very nice hotel. Menu restricted possibly due to space issues in kitchen possibly due to covid

Stayed 30th August 2020

Very pleasant stay, staff were very friendly, efficient and eager to please, limited menu for dinner and the same both nights , hotel in a good location although not well signposted.

Stayed 30th August 2020

All in all it was OK. The rooms are a bit tired and could do with a bit of updating. At least this was the case for our room. The thing that really annoyed me and may have little effect on others was the bar. They were not adding fruit to drink apparently because of covid. The fruit and tongs were there as there was a member of staff standing drinking a drink with a slice of lemon. I really couldn't enjoy a drink because of this. I can't really understand why my husband could have a slice of lemon with his dinner but I couldn't have 1 with my gin and tonic. I know a lot of people wouldn't care about this but for me it made a difference. We were sat right next to a very annoying man at dinner (obviously outwith hotel control). He sat all through dinner talking and laughing to himself whilsching videos loudly on his phone. As we are currently not allowed background music there was nothing to tune him out and feel the staff should of stepped in and asked him to turn his phone down or wear earphones as we were all in one of the smaller rooms. Breakfast was lovely. There were 2 members of staff on, the female was sitting people down and explaining what was on offer. Unfortunately we were met by the male who just pointed us in the direction of the tables and seemed very disinterested. We then had to order what we wanted when we hadn't been told what was on offer as there were no menus handed out. I have never left a bad review and don't really feel this is completely bad I just think there are a lot of inconsistencies in the hotel. Some staff were so friendly and paid attention and others just didn't.

Stayed 17th August 2020

Very helpful staff but very young. Room was a disappointment not the same standard that was on the web site, tiles in bathroom cracked and coming up, damp round the window's, the room looked unloved, only one gin glass in the hotel, the back gardens are very over grown, the outside could do with a little TLC, The staff made our stay thank you guys.

Stayed 2nd August 2020

First time at this hotel and was pleasantly surprised! Lovely hotel with lovely views. Would return again

Stayed 30th July 2020

Had a lovely time staff couldn't have been any more helpful

Stayed 14th March 2020

Excellent hotel great staff great food great location. Would konot hesitate to stay here again

Stayed 22nd February 2020

Stayed at this hotel a few times now staff very friendly and helpful. Food in restaurant very good. We were given an upgraded room that looked onto the water , lovely views, large room, bed very comfy. Great choice at breakfast. Only negative thing to say is, when restaurant is quiet and few diners in,some background music would be nice.

Stayed 10th November 2019

Lovely hotel with lots of character,we were lucky to have a room with amazing views,staff were so nice and helpful nothing was too much trouble,Food was delicious and well presented.Rooms were clean and bed were comfy,well worth a visit

Stayed 14th September 2019

Firstly not very well signposted almost missed it. Nice hotel but are needing more staff. The bar wasn’t manned and if you wanted a drink had to t for member of staff. Like time in between courses but here was extreme. A couple joked with us as we left dining room think we will still be here when you come down for breakfast. The staff were overworked in my opinion. Reception staff could be more friendly. Didn’t find gentleman at reception not overly receptive. Nice hotel food was nice would we go back no.

Stayed 1st September 2019

Had a fantastic time, room was clean and comfortable, view was beautiful. The staff were very nice and helpful. Especially Christine who was working in the bar and served us our evening meal was exceptional Dinner was delicious and the presentation fantastic, . Breakfast was also fantastic and the selection was awesome. First time at the hotel and would highly recommend it, we will definitely be back soon

Stayed 30th June 2019

Had a lovely stay at the Rosslea Hotel room was spacious and clean but a bit sp although the lovely sea view made up for that the food and service were excellent staff really friendly and helpful

Stayed 29th June 2019

Very nice hotel and setting, staff helpful, only downside very slow service at dinner and breakfast

Stayed 4th June 2019

The one area where the hotel let itself down was the buffet breakfasts. Supplies were not replenished until a guest summoned the one member of staff on duty and made a request for the item which had run out. Both mornings I had to request glasses for the juice and even then she gave me glasses but still did not replenish the glasses on the buffet table for other guests. Bread had to be requested both mornings and the marmalade jar remained empty. I did without, not wanting to make yet another request. It was unfortunate because the hotel, food and staff were great. Perhaps another staff member on duty would have helped.

Stayed 3rd June 2019

First time at this hotel, had a lovely stay room was excellent as was the food,Staff lovely and very helpful, only thing was missed turn to get into Hotel could do with a better signpost as missed the turn twice, apart from that we will be coming back again

Stayed 24th May 2019

This is a very well run hotel in a great location.Sevice is excellent

Stayed 21st May 2019

A wee gem of a hotel. Magnificent view from bedroom. Food well prepared and presented. Service excellent and staff were friendly and helpful. We could not have asked for more.

Stayed 16th May 2019

Had a lovely stay at this hotel with my friend and out mums, both who were in wheelchairs. Staff were very friendly and helpful. Would stay here again. Thanks

Stayed 10th May 2019

Rooms where lovely and clean. Going down 4 eveingmeal in the restaurant the menu was very limited only 3 4 choices lounge menu was busy far better. We took deal that we got bottle of wine on arrival which were still waiting on.. not a place o would return 2 with my partner stuck out wae of anything and couldn't sit in the gardens either 2 enjoy the sun lovely place just not 4 us