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Fairmont St Andrews, St Andrews

St Andrews, St Andrews, KY168PN, UK

Guest Reviews

Overall Guest Rating

87%

A guest said...

70 %
80%
60%
70%

Stayed 30th November 2023

We had an issue with the heating not working properly. We spoke to receptionist and it was checked out. Unfortunately they didn’t come back to us and inform us that it could not be fixed. We had to call them back later as the room was still not heating up. They then informed us of the situation. They offered to move us to another room which we did. I just wondered if, had we not contacted them again, would they have called us and offered us a change of room?

A guest said...

77 %
90%
90%
50%

Stayed 25th November 2023

Room was spacious as was the bathroom . Breakfast was excellent . Our deal included a meal in La Cucina , the service was good however the quality of the food left a lot to be desired . Not a great choice and overpriced . Overall hotel was lovely but food really let it down , would not eat there again .

Martin Cosgrove said...

80 %
90%
70%
80%

Stayed 18th November 2023

Very nice hotel room was excellent staff very friendly only downside was states dbb at La Cucina restaurant but they don’t tell you have to pay a supplement on your meal food was lovely but at no point was I told I had to pay supplement by any of the staff or by my hotel breaks as it’s not on. Booking conformation

Paul Reynolds said...

100 %
100%
100%
100%

Stayed 4th November 2023

Excellent

Karen Bremner said...

90 %
100%
70%
100%

Stayed 4th November 2023

My partner and i had a lovely stay in this stunning hotel. Rooms are very spacious and comfortable. The food in La Cucina restaurant was fantastic and there was lots of choice. The only negative i have was regarding the spa. When i called the hotel the week leading up to my stay i was advised that there was no need to book the spa. However upon arrival at the spa we were advised that it had reached capacity. They did offer a waiting list but as we already had dinner booked we had to decline. Overall a lovely stay!

Robert Mclean said...

80 %
100%
50%
90%

Stayed 1st November 2023

Bit disappointed that my husbands birthday was not acknowledged. The hotel were informed.

A guest said...

100 %
100%
100%
100%

Stayed 29th October 2023

Excellent overnight stay at the Fairmont Hotel ...... lovely comfortable bedroom and facilities. The hotel bars are a bit on the pricey side and a service charge was added on unknowingly.....the hotel jacuzzi bath in the spa was out of action .... no notice up at spa reception area nor was this pointed out by any staff member.

A guest said...

84 %
70%
80%
100%

Stayed 29th October 2023

We have stayed at Fairmont in a few occasions over the years. I have to say I was a little disappointed to see they haven't upgraded the bedrooms ie changed carpets where damaged/stained or replaced old tired and scratch furniture that have been there since the hotel was built! I feel to maintain a 5 star rating, they should endeavour to spend some money and time investing. No shower gel or shampoo in our ensuite either, come on Fairmont sort it out please. On a plus the food and staff are amazing, definitely a 10 out of 10 there.

marion mabon said...

94 %
100%
100%
80%

Stayed 19th October 2023

Great service from my hotel break. They emailed me before my stay to advise that I should book for meals etc. would certainly book through them again and have recommended to friends

A guest said...

94 %
100%
100%
80%

Stayed 20th October 2023

Visited this hotel on numerous occasions and never disappoints.

William Wilson said...

100 %
100%
100%
100%

Stayed 17th October 2023

Great hotel food and service within the hotel but not near the same standard in the clubhouse bar and restaurant

Catherine Richmond said...

90 %
90%
N/A
90%

Stayed 8th October 2023

Our second visit to the Fairmont and again thoroughly enjoyed. Only comment would be the Cancina restaurant being closed on our second evening. Food in that restaurant was excellent. Other dining options were the restaurant outwith the hotel or bar area. We used the bar and food was good but ambiance not as intimate as the Cancina.

James Paterson said...

100 %
100%
100%
100%

Stayed 11th October 2023

Wonderful short break for my Wife and myself, just what we needed. Everything perfect.

Agnes Keenan said...

100 %
100%
100%
100%

Stayed 9th October 2023

What a fantastic hotel.And an absolute bargain.I would have gladly paid full price.We were given wrong room but got it changed with no problem.And the view was stunning.Staff were all so friendly.Will definitely be back.

James mcgown said...

80 %
100%
100%
40%

Stayed 30th September 2023

We enjoyed our stay at the Fairmont again ( being regular customers) but unfortunately the meal we had at La Cucina restaurant left us disappointed. The service was slow (we were aware there was a large party beside us) but people who came in after us were eating their main meal before we even had our starter. My soup was cool but as I was gry I ate it but when my lasagna was eventually delivered and was also cool I had to send it back. Staff did check my second portion was hot. We are disappointed that a 5 star hotel is serving it’s guests cold food in the Italian restaurant.

A guest said...

94 %
100%
100%
80%

Stayed 24th September 2023

Hotel was great, very elegant, lots of space. Breakfast good could have ben a bit warmer, good size pool, jacuzzies not working a bit disappointing. La Cucina restaurant, can be very busy not much space, and very loud.(people should be made aware of this).

A guest said...

100 %
100%
N/A
100%

Stayed 18th September 2023

We booked a package of dinner , bed and breakfast at the fairmount for my partners birthday and was suppose to be a nice surprise when we got to the hotel the hotel reception staff welcomed us and asked to take a payment of a credit card of 399 pound although the Package deal I booked was 299 pound they said they needed this to check us in i case we purchased any extras I told them that I have booked through my hotel .com and they said that was a third and you would need to call them as i was arguing my case of I was only paying the 299 package deal from hotel .com which I had on paperwork from them ! So I didn't have my credit card on me so my partner whose birthday suprise it was had to pay the 399 on his credit card then we had a look around the hotel and the Zachary bar was closed and the fine dining area the cucina restraunt was closed but we could fine at the bar now it was my partners birthday and I was hoping for something a bit more special than a bar especially at the fairmount ! I asked to cancel the booking and said I couldn't as it was booked through hotel .com, we eventually spoke to manageress and she was lovely and offered us the restaraunt down at the sea we eventually stayed but my overall experience was stressful disappointing no information regarding closures of bars and restraunts updated surprise added payments onto package deal where they want money soon as you go in to check in so all in all they took 699 pound from a 299 package deal from hotel .com then after we paid the 299 they credited the 399 but what a carryon for a simple package deal of 299 pound for my partners birthday ! Oh and the spa jacuzzi wasn't working and the aerobics class was going on when we went in with Bon jovi living on a prayer blasting out in the relaxing spa so experience was rather disappointing and know one knows there back side to there elbow

A guest said...

94 %
90%
100%
90%

Stayed 23rd March 2023

Excellent customer service and experience. Staff very attentive. Rooms spacious and spotless. Ensuite luxurious. Spa and pool Facilities excellent. Would highly recommend.

Robert Cochrane said...

84 %
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50%
100%

Stayed 17th March 2023

The hotel was lovely, as were the staff, the spa and rooms was great the buffet breakfast was sensational, however we went with kids as the hotel gets superb reviews for families, but unfortunately due to the pool table been broken, the golf simulator having numerous broken clubs, no controllers could be found for the game’s consoles and the Puck for the air hockey also missing it turned out to be rather disappointing. This is not a cheap hotel for an overnight stay and would have expected all of the above to be in working order.

Kim Ford said...

64 %
90%
90%
10%

Stayed 12th March 2023

We really liked the hotel but the food in La Cucina was very poor. The sauce on the pork was burnt or over-reduced and the replacement meal was not much better. We paid £40 for a bottle of wine which was not chilled, replaced with another which was put in iced water but still not properly chilled. The staff were excellent and removed the cost of my meal however paying £40 for un-chilled wine was not good even when we complained again when checking out.

Kevin McPhillips said...

90 %
100%
90%
80%

Stayed 17th February 2023

Great stay in this beautiful hotel.

A guest said...

70 %
10%
100%
100%

Stayed 16th February 2023

As a family of four, we recently visited the hotel for a half term break. The hotel staff we’re very welcoming on arrival and kindly booked our swim and dinner slots. Our family room with two double beds was spacious, with partial sea views and beautiful view of the Fairmont grounds. The bathroom with the rainfall shower and luxurious bath tub is one of the best things about the stay. Wow! Food and drinks in the Kittock’s Den and La Cucina were fantastic - always great service with a smile. Our delicious food tasted fresh and was always well presented with good portions sizes. Breakfast the next day was incredible, so much variety from pastries and cereals with smoothies to fruit platters, pancakes or full Scottish cooked breakfast. However, I always enjoy the omelette station! The highlight of our trip was seeing more family things to keep the children busy: the playroom with consoles, mini soft play and machines with air hockey. The Sports Bar is now even more fabulous with simulator games, table top football and pool. Thank you again for a wonderful stay!

A guest said...

87 %
100%
80%
80%

Stayed 6th February 2023

Enjoyed our stay at the Fairmont but would avoid going in February as it was a quiet time for bookings which meant that the restaurants were running on limited service. Excellent breakfast but evening meal was restricted to Italian restaurant one evening. This was not mentioned when we arrived which meant we ended up dinning out in St Andrews. Unfortunately for us the spa changing rooms were closed both days we stayed at the Fairmont for urgent maintenance which meant when you went to use the swimming pool you were met with a line up of people’s shoes and clothes. We were only informed of the changing room closures when we went to use the pool/sauna etc. Overall the hotel and our room was to a high standard, staff were friendly and welcoming and would return for another stay to see the hotel running at its true self.

AnneMarie McNair said...

90 %
90%
90%
90%

Stayed 19th March 2022

Great night away. We thoroughly enjoyed our stay

Lynn Ferguson said...

100 %
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100%
100%

Stayed 19th March 2022

Delightful stay , lovely staff , great rooms wonderful views , breakfast fab , Used pool area all immaculate Got a early check in Used facilities after checkout Highly recommend , can’t wait to return .