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Pitlochry Hydro Hotel, Pitlochry

Knockard Road, Pitlochry, PH16 5JH, UK

Guest Reviews

Overall Guest Rating

73%

Audrey Campbell Lobban said...

90 %
80%
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90%

Stayed 11th March 2022

We had an amazing time. Staff were lovely and very helpful.x Food was amazing.x Only thing no dipping sauce with spring rolls.x

Laura Meechan said...

60 %
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10%

Stayed 9th March 2022

Staf very attentive room adequate evening food very poor breakfast ok had better entertainment a bonus

A guest said...

77 %
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Stayed 1st March 2022

Staff very helpful and friendly. Food good. Hotel looking a little tired in places but to be expected after all the down time due to Vivid.

Jakki Sheppard said...

57 %
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20%

Stayed 28th February 2022

Very disappointed in the lack of gluten free options on menu. No g/f bread . Room very warm and unable to control the radiators Nice hotel otherwise

A guest said...

70 %
70%
70%
70%

Stayed 27th February 2022

Very good value for money. Room was spacious and clean and we had a pleasant meal

A guest said... Hotel has replied

34 %
10%
80%
10%

Stayed 2nd March 2022

Give this hotel a wide berth. Went for dinner at 8pm, asked for a la carte menu, sorry not available the chefs away wee booked dinner at 9am when we were at breakfast, hotel had all day to tell us there was a problem?ended up with the microwave menu, orderd 3course and was finished and out restraunt by 8,35pm fodd was crap, breakfast was not much better,yesterdays reheats in with fresh stuff, room was suppose to be an upgrade then i dread to think what room we would have been like, pool area changing room had missing tiles filled with cement, sauna was like a pool on the floor no drain? needs a good clean ;-( only plus point was reception on booking in (Mehgra) was very helpful, complained on leaving i felt i was not tellintg the truth about the chef not being in the hotel but the waitress told us hes away so no a la carte menu? TERRIBLE WONT BE BACK HERE

Hotel reply...

.Thank you for providing us with Mr Black’s feedback regarding his stay back in February with us at the Pitlochry Hydro. I have looked back over the notes for this reservation and can confirm the following. As there were no dinner reservations in our diary for that evening from 7.30 onwards (the last reservation was for 7pm) the Chef decided to take the a la carte menu off and just provide the Set Menu. I can see Mr Black advised that he had booked a dinner time when at breakfast, however on checking the diary there doesn’t seem to be any record of an 8pm reservation. I will certainly try and ascertain which members were staff were on duty that morning to see if there is any recollection of this and also make sure my team are aware that guests should be directed to reception should they wish to book a meal time to ensure this is added to the diary properly. Please be rest assured that the set menu meals are no way microwaved and are prepared fresh for the night. Breakfast is a buffet and again freshly made for the breakfast. From the notes on the reservation I can see that Mr Black did issue a complaint regarding the meals and was issued a refund for their dinner straight away. Mr Black also received an upgrade to a room with a view with our compliments and no issues were raised at all at the time of check out with regards to the bedrooms. These rooms are the same as our standard rooms, however have an upgraded view therefore do normally carry an additional supplement. Neither of the changing rooms have any tiles in them – so I am unable to comment on “Changing room had missing tiles filled with cement” Our sauna does have a drain however we have found that if guests go in there fully wet after a swim then it does take a wee bit for the water to drain away. Unfortunately we don’t have the resources to mop this up after every single use. I am happy to hear that he was happy with the level of service provide by our receptionist. I will certainly pass on Mr Black’s compliments. I hope this helps to provide Mr Black with sufficient feedback regarding his stay with us. I am sorry to hear that he would not be likely to return again in the future. If he should we would of course ensure he is well looked after to make up for some of the disappointment he felt on this occasion. Kind Regards Dora General Manager

Rosemary Reilly said...

84 %
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90%
90%

Stayed 26th February 2022

Nice hotel nice big room although furniture was a bit antiquated but clean and tidy, staff very friendly and good food , singer in the evening was fab kept everyone entertained great value for money beautiful views and lovely walk around Pitlochry nice little town well worth a visit

Steve Yeaman said...

97 %
100%
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90%

Stayed 24th February 2022

We had an excellent short stay. The twin room had been updated and was spacious and spotless. The evening meal was good, not outstanding but absolutely fine. The buffet breakfast was really good . The young staff, who were mainly from ovas, were pleasant, helpful and efficient. We had no complaints whatsoever and would happily go back.

thomas gentles said...

94 %
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90%
100%

Stayed 14th February 2022

Have nothing but praise for hotel break in Pitlochry, food bedroom and all fine and certainly no complaints

A guest said...

97 %
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100%

Stayed 11th February 2022

This was my first booking with myhotelbreak and this hotel has set a high standard for others to follow. Staff were first class, helpful and friendly. On the food front there was a nice selection for breakfast and our 3 course dinner ( a mixture of set menu and a la carte) was very tasty and enjoyable as well as nicely presented and all reasonably priced. We also enjoyed the after dinner entertainment.

A guest said...

87 %
60%
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100%

Stayed 3rd February 2022

We had a lovely stay the decor was a little dated and could do with a freshen up . But the hotel cleanliness was brillant staff so welcoming and couldn't do more for you . The food was amazing. And the entertainment on the Friday was great .

A guest said...

80 %
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100%
80%

Stayed 29th January 2022

Very friendly staff. Hotel well situated for both walking and local driving tours.

Neil Gallagher said...

100 %
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100%

Stayed 29th January 2022

We had a fantastic stay at the hotel. Friendly professional staff with excellent facilities.

Robert McBride said...

100 %
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100%

Stayed 25th January 2022

Hi all booked this last minute getaway on the day of my birthday been to Pitlochry many times and stayed in lots of different hotels throughout the village.The Pitlochry hydro was perfect for our 2day break 5min walk from the main street for shops & bar/ restaurants the room was very spacious and very clean and had a excellent view of the mountains & scenery. The idea was to have dinner on the first night in the hotel then try some were different the second night but after dinner on the first night was so delicious there was no point and trying some were else for our second night very reasonable priced for food/ drink and staff we're very attentive & friendly throughout our meal .The hotel also has leisure facilities which were good & very realaxing after exploring all day in Pitlochry itself will definitely be returning to the Pitlochry Hydro ithe next time i choose to visit again and would definitely recommend the hotel to everyone looking to stay and enjoy Pitlochry anytime of the year 10 out of 10 from me cheers

Ian Campbell said...

87 %
70%
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90%

Stayed 15th January 2022

Friendly welcoming staff, food was great, room had everything we needed overall a great place to stay

Norman Walker said...

100 %
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100%

Stayed 18th December 2021

Our Ruby Wedding celebration stay at the Pitlochry Hydro Hotel was fantastic lovely room, lovely meals and amazing value.

A guest said...

87 %
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90%

Stayed 3rd December 2021

The food was lovely. We had both our evening meals at the hotel. We didn’t realise that the hotel was so far up the hill.

Elizabeth Melville said...

80 %
80%
80%
80%

Stayed 26th November 2021

We had an enjoyable stay - our room was comfortable, clean and spacious There were lots of choices available for breakfast: assorted cereals, porridge. Fresh fruit, yoghurt, cheese, toast, croissants, fruit juices and the hot breakfast selection included: bacon, sausage, haggis, tattie scones, mushrooms, beans and fried and scrambled eggs. Tea and coffee was plentiful and hand sanitisers, gloves and masks were provided by the hotel. We used the Swimming pool and Spa and the booking system seemed to work well. Signage and information around entry to the Spa area and the collection of towels would be useful for clients. We enjoyed our dinner and again there was a good selection and it was very well organised and the staff were very attentive. The bar staff worked well to serve drinks and the Saturday evening entertainment was lovely ?

john woods said...

77 %
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60%

Stayed 26th November 2021

We enjoyed our stay good clean room and the staff were pleasant. The breakfast was excellent my only issue was the evening meal the butterfly prawns was Iceland or farmfoods party ones also the veg served with the main course was the same frozen veg from Iceland or farmfoods it was so obvious Overall I had a nice weekend and would go back to this hotel

A guest said...

100 %
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Stayed 26th November 2021

Went with friends for a special birthday surprise. Loved it. The roims were big amd lovely amd clean. The food in the restaurant was fab and varied. The seating area in the bars was lovely, warm amd so comfortable. Staff were absolutely lovely. Thank you. We will all be coming back.

Philip Glancey said...

80 %
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100%

Stayed 16th November 2021

We where here for a couple of days service and food was first class the room however was very dated no curtain or blind in bathroom,radiator didn't work in Bathroom and kettle was leaking but we did enjoy our stay here thank you

Leonard Oliver said...

87 %
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100%

Stayed 12th November 2021

Overall we had a nice stay at the hotel. The food was excellent value for money, and the service was also excellent. Regarding the facilities, we were looking forward to the steam room, but unfortunately this was not in use. The bathroom in our room was very dated, and could do with an upgrade, although we appreciate the building is very old

Kevin Mcarthur said...

77 %
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80%

Stayed 16th November 2021

Excellent location. Room could do with updating, but was clean and spacious. Staff were excellent in reception and restaurant. Evening meal superb, breakfast ample but could have been hotter (buffet style).

A guest said...

100 %
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100%

Stayed 6th November 2021

Our 4 day stay at Pitlochry Hydro was excellent. Very spacious room with big walk in shower near pool which I used every day food was also very good big choice at breakfast buffet and in evening menu service excellent in bar and dining room all staff very friendly highly recommend

Nanette Philip said...

100 %
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100%

Stayed 26th October 2021

Great break at the hotel. Lovely position with good views. Good parking facilities. Good choices on menu. All staff pleasant and extremely helpful. Our room was definitely superior with comfortable beds and a large walk-in shower. Will definitely return in the future.