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Gables Hotel, Gretna

1 Annan Road, Gretna, DG165DQ, UK

Guest Reviews

Overall Guest Rating

80%

George Winch said...

64 %
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80%

Stayed 1st July 2019

we very much enjoyed our stay at the Gables Hotel. from arriving until we left, all the staff were excellent. the room was very nice and meals were very good. we will definitely be returning soon. A great base to visit local attractions.

william mckeand said...

90 %
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Stayed 30th June 2019

have stayed at the gables many times now and have not been let down otherwise another fine stay,the only change this time was the breakfast ,it used to be waiter service .where you could state what you wanted .now it is buffet style with a set menu.have to say I preffered the old style

william mckeand said...

90 %
80%
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100%

Stayed 30th June 2019

have stayed at the gables many times now and have not been let down otherwise another fine stay,the only change this time was the breakfast ,it used to be waiter service .where you could state what you wanted .now it is buffet style with a set menu.have to say I preffered the old style

A guest said...

74 %
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60%

Stayed 28th June 2019

Love the location of this hotel we have stayed here twice The staff are very friendly and helpful

A guest said...

70 %
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60%

Stayed 28th June 2019

Disappointed upon check in. Greater by large vase of dead roses!. Not great 1st impression! The room was clean and quiet. The “deal” regarding the half bottle of Prosecco was a con as you had to buy a bottle at hotel prices to then be refunded half that price. Not acceptable. Don’t think I will be rushing back to stay here!

M Wilson said...

80 %
80%
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80%

Stayed 22nd June 2019

Hotel recepetionist very welcoming room ready on arrival very fast check in bar was ok but drinks expensive breakfast was nice only thing tea coffee cold had dinner in restaurant and food and sevice first class room was nice had a big four poster bed which was very comfortable and a nice big jazzui bath and a shower

A guest said...

60 %
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30%

Stayed 21st June 2019

We have stayed at this hotel before and this was one of the reasons for our return as last time hotel and food were lovely however we were very disappointed with the food this time. At check out we had to ask for our bill to be checked as they'd charged us full price for the bottle of wine which was part of the package.

peter clark said... Hotel has replied

24 %
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70%

Stayed 14th June 2019

Disappointed to say the the least the Room we were given was the smallest out o the Rooms in the Hotels 60 plus Rooms asked to be moved that request was denied The Bed was so close to the the bathroom my wife nearly broke her toe on two occasions the dressing table was so close to the Bed you had to walk sideways to get past my wife n I have both bruised our legs over the weekend trying to get out the Toilet I do believe the other rooms in the Hotel pictures look lovely but this Room should certain NOT be passed off as a DOUBLE ROOM ?

Hotel reply...

Thank you Peter, I believe we've contacted you directly through email.

A guest said... Hotel has replied

80 %
80%
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90%

Stayed 14th June 2019

Just back from The Gables Hotel in Gretna. Enjoyed the overnight stay room was clean. Dinner and breakfast was most enjoyable. Staff were friendly and attentive at meal times. Had to wait at bar a while until I was served and the bed was not very comfortable. Couple of wee niggles however would not hesitate to return.

Hotel reply...

Hi Alexander, thank you for your review. Sorry you had a wait at the bar. I'll pass this comment on to the food and beverage manager. We are in the middle of changing our mattresses and had 5 delivered last week, I'll have a look at which room you stayed in and ensure its on the list to be changed next. We look forward to your next stay with us.

A guest said... Hotel has replied

100 %
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Stayed 11th June 2019

Been here several times before and this stay was as good as all before. Look forward to calling back for another stay with you.

Hotel reply...

Thank you for your amazing feedback Roger. Looking forward to you returning again soon!

Sam Colley said... Hotel has replied

90 %
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Stayed 12th June 2019

Very pleasant stay. Amazing value. Staff were very friendly and efficient. Food was very good and room comfortable.

Hotel reply...

Thank you for your lovely feedback Sam. Looking forward to your returning again in the near future!

Deborah Walker said... Hotel has replied

100 %
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Stayed 10th June 2019

Second time staying here. Room was fantastic. Food is amazing. Staff are very friendly. Would definitely recommend anyone to stay here.

Hotel reply...

Thank you very much for your review Deborah. We look forward to welcoming you back for a 3rd visit!

David Wilson said... Hotel has replied

100 %
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Stayed 8th June 2019

Absolutely perfect stay from minute of arrival til departure in this lovely country hotel.Most welcoming & professional friendly attentive staff.First time visit - will not be last.Rooms very well fitted n comfy - could not fault in anyway.Cuisine of highest standards - most enjoyable n great value....

Hotel reply...

Thank you so much for your lovely review David. We are very much looking forward to you visiting us again in the near future.

marion mclenaghan said... Hotel has replied

67 %
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80%

Stayed 8th June 2019

Hotel was nice and meals were lovely. The toilet could of done with a deeper clean

Hotel reply...

Thank you for your review. I will pass your comments on to the housekeepers. Lovely to hear you had a nice meal. We do hope you will return again in the near future.

A guest said... Hotel has replied

87 %
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100%

Stayed 8th June 2019

Had a very enjoyable stay. Hotel staff were very accommodating and pleasant to talk too. Food was excellent. Room could be doing with an upgrade but was clean and tidy.

Hotel reply...

Thank you for your review Neil. Pleasure to have you stay with us. We are looking at doing a refresh of the rooms in the winter all going to plan. We do hope you will return again in the near future.

David Gray said... Hotel has replied

94 %
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100%

Stayed 5th June 2019

We enjoyed our stay at Gables Hotel and only wished we could have stayed longer - we intend to call again hopefully in July - The staff were very helpful and the meals were more than adequate as well as being of good quality - The cost was very competitive and more reasonable than other hotels of similar standing - Deserves a higher rating

Hotel reply...

Hi David, Thank you for your lovely review. It was lovely reading it. We look forward to you returning again in July!

Carol-Anne Langford said... Hotel has replied

70 %
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Stayed 1st June 2019

Lovely hotel, staff really friendly and welcoming. Food was lovely would definitely recommend this hotel, and would definitely book to stay again

Hotel reply...

Hi Carol-Anne, I saw your 1/10 review for bedrooms and thought something was wrong! I am glad to read your comments above though so I think the bedroom review has been submitted wrong. Lovely to hear you will book to stay again and will recommend us to your friends and family. . Do return again soon!

Diane Bruce said... Hotel has replied

80 %
80%
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80%

Stayed 18th May 2019

Great stay at the Gables, good food. Only complaint is the room could have done with a lick of paint and the bathroom ceiling being finished would have made it much nicer. We were not told what time check out was, when we went to ask at 10.15 we were told it was 10am check out. This is very early, especially on a Sunday morning.

Hotel reply...

Hi, thank you for your review. lovely to read you had a great stay with us, We are currently in the middle of a soft refurbishment program including replacing head boards and painting. We do hope you will return again in the near future

Sandra Argo said... Hotel has replied

80 %
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Stayed 24th May 2019

Was a very relaxing stay well presented although looks better in pictures. My only real complaint was when we went to book a table in restaurant for evening meal we were told it was not possible as there was a wedding in that evening although we could have a meal in the bar which I did not feel comfy about, sitting eating while other guest and wedding party were going back and forward to outside garden and smoking area would think the hotel accommodate better for there guests .

Hotel reply...

Hello Sandra, thank you for your review. I have had a look at the business mix we had in over the weekend you stayed with us. We did have a wedding in the hotel although this shouldn't have had an impact on your dining experience with us. I am assuming the night in question was the Saturday evening. It is possible that we were full in our main restaurant and the over flow restaurant is where the wedding party were dining so the only option was for you to dine in the bar. I appreciate this isn't to everyone's taste. I do hope it hasn't stopped you returning again in the near future.

James Stevenson said... Hotel has replied

87 %
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Stayed 22nd May 2019

We stayed for two nights. Our room was very clean and had been refurbished recently. Mattresses were comfortable. The only trouble we had was an overhot shower, which couldn't be made cooler, but it was tolerable and we didn't complain. A good cooked breakfast was provided and dinners were tasty and of generous quantity. All staff were cheerful and ready to help. A very pleasant stay.

Hotel reply...

Thank you for your lovely review. We are happy to hear you had a lovely stay. We will have a look at the shower you've mentioned. We also hope you will return again in the near future.

James Stevenson said... Hotel has replied

87 %
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80%

Stayed 22nd May 2019

We stayed for two nights. Our room was very clean and had been refurbished recently. Mattresses were comfortable. The only trouble we had was an overhot shower, which couldn't be made cooler, but it was tolerable and we didn't complain. A good cooked breakfast was provided and dinners were tasty and of generous quantity. All staff were cheerful and ready to help. A very pleasant stay.

Hotel reply...

Thank you for your lovely review. We are happy to hear you had a lovely stay. We will have a look at the shower you've mentioned. We also hope you will return again in the near future.

A guest said... Hotel has replied

74 %
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90%

Stayed 17th May 2019

Lovely stay for our Anniversary. Food was very nice. Room comfortable but a little dated and in need of some refreshing. Lovely breakfast in the breakfast room. Good location for the Gretna Outlets and exploring the area. Staff were friendly and helpful. Only comment would be the dispute with our final bill when we checked out which was ultimately resolved after intervention by ourselves. Pleasant stay and would make a further visit to the hotel.

Hotel reply...

Thank you very much for your lovely review. We are hoping to renovate the bedrooms in the winter months. We are happy to hear you had an overall good visit with us, we hope to see you again in the near future.

William Anderson said... Hotel has replied

40 %
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40%

Stayed 17th May 2019

The room was shabby and tired. Paint flaking of the wall in the bathroom. One of the bathroom towels had makeup on it. Steak pie was inedible. We both did not finish it. The cooked breakfast although "cooked fresh" was cold and again we did not finish it. Although a two night stay we eat out on the second night and did not have breakfast on the last day. When we mentioned this to staff nothing was done. Really disappointing weekend and we'll definitely not be back. A total waste of money regardless of a deal or what we paid.

Hotel reply...

Thank you for your review, we are sorry to read these comments, we usually get very good reviews regarding our breakfasts and especially our steak pies, in fact they are our best seller off the menu. We are sorry we didn't get it right for you on this occasion.

Lindsay-anne McLaughlin said... Hotel has replied

100 %
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Stayed 18th May 2019

Had a lovely overnight stay in this hotel. The dinner was amazing big portions and piping hot. The staff were all lovely and any questions we had were answered without any hesitation. Would definitely stay in this hotel and I have already recommended it to family and friends.

Hotel reply...

Thank you for your fantastic review Lindsay-anne! We are very happy to read you've recommended the hotel to your friends and family. Do return again soon!

Thomas Marshall said... Hotel has replied

84 %
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Stayed 16th May 2019

Stopover on way south. Reception friendly, room in annex more than adequate. Had dinner as part of deal and it was fine, good choice and service. Would happily use again.

Hotel reply...

Thank you for your review Thomas. We are happy to read you enjoyed your stay with us. We do hope you will return again soon.