free membershipCarnoustie Golf Hotel & Spa, Carnoustie
Guest ReviewsOverall Guest Rating
88%
Overall Guest Rating
88%R Thomson said...
Stayed 8th May 2012
clean and friendly hotel with very helpful staff spa worth a visit and would recommend to a friend. Hope to return sometime.
J Gaughan said... Hotel has replied
Stayed 25th April 2012
Our booking was not on system when we arrived. Cups and glasses in room not cleaned each day. Food reasonable but service very poor due to not enough staff. Over charged by
Hotel reply...
Thank you very much for your review. Feedback from our guests is always appreciated, discussed and shared, to help us improve the quality of product and service we deliver to our guests. I apologise for our failing to meet your expectations on this occassion but do assure you that your experiences are not typical.
K McSherry said... Hotel has replied
Stayed 20th April 2012
I paid extra for a superior room and was very disapointed that it was only superior due to the view of the golf course. We had to queue up both mornings for brakfast as there was not enough ready. The table we were seated at for breakfast had no table cloth and was far too small for four people. The TV did not work in one of our rooms. The showers were cold in the spa. I would not rate this as four star and was disappointed.
Hotel reply...
Thank you for your review. I was very disappointed to read your comments but do appreciate you bringing your observations to our attention. Our superior standard rooms are rooms that overlook the Carnoustie Championship Links. Your comments have been shared and discussed and will be used to help us provide a consistently correct quality of product and service to our guests.
Margaret Zachary said...
Stayed 9th April 2012
Enjoyable break only disappointment coffee not included with evening meal