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Gretna Hall Hotel, Gretna

Gretna Green, Gretna, DG165DY, UK

Guest Reviews

Overall Guest Rating

91%

A guest said...

45 %
10%
80%
N/A

Stayed 29th May 2019

The hotel from outside was in a gorgeous setting with lovely gardens, the reception area and bar where very nicely decorated really welcoming and comfortable, unfortunately the double room we had booked was so dated and grubby! The bathroom was small, there was a layer of dirt on the skirting boards and pipes, the bath panel and shower curtain had seen better days aswell as the door which looked like there were holes in it previously. The hotel is currently being renovated, I just wish we had been put in a room which had already been done. All the staff we had contact with were friendly and helpful. We were on a bed an breakfast deal but we never went for breakfast we decided just to get ready and travel to our next hotel as soon as we got up.

D McEnhill said...

70 %
50%
90%
70%

Stayed 9th March 2019

Room very small toilet old fashioned rooms being painted next to ours smell of paint bar expensive dinning area very nice

D McEnhill said...

70 %
50%
90%
70%

Stayed 8th March 2019

Room very small bathroom old fashioned hotel being painted in the rooms and hall so could smell paint

Ann Marie Downes said...

70 %
20%
100%
90%

Stayed 1st March 2019

Great staff and good food. Only downside are rooms which are overpriced for size, fittings and condition.

A guest said...

100 %
100%
100%
100%

Stayed 9th February 2019

We stayed at this hotel as we were given a gift voucher for Christmas. We chose this hotel and opted for a room upgrade as I had read reviews that the standard bedrooms were dated. We stayed in the Wakefield Turner Suite. It was lovely and definately worth paying a bit extra. We were supposed to have a bottle of wine in the room as part of the voucher but this was not the case. The man in reception sorted this quickly, although he did ask for my presference (Rose) and they brought us white. Dinner allowance is not adequate. The allowance is £15pp. Ridiculous really, it is not possible to get a two course meal for this price so we had to pay extra. A bit sneaky of the hotel I feel. Breakfast was nice. It was provided until 10.30am. We went down at 10am and there was still enough food left. Juice had ran a bit low but the waitress provided some. All staff we spoke to were pleasant and attentive. Would stay again.

Peter Nicol said...

94 %
80%
100%
100%

Stayed 8th December 2018

The main public areas of the hotel have been refurbished but have still kept their charm. The food was excellent as was the service. Friendly faces on reception and although we were early the rooms were ready for us. Once the rooms have been refurbished I am sure it will be 10 out of 10 all the way.

sheena fosbury said...

74 %
70%
70%
80%

Stayed 20th October 2018

Hotel was nice enough, lounge and restaurant both very nice. Breakfast chaotic, had to ask 3 times before we got our tea, although I appreciate there had been a wedding on the night before, some staff wandering about like they didn’t know what they were doing. Has potential though.

A guest said...

94 %
80%
100%
100%

Stayed 28th September 2018

Hotel was good, Staff were excellent, Quality of Food was excellent, Grounds were excellent, Rooms were good but Hotel is in the process of refurbishment (does not detract from the experience). Excellent value for money.

debbie mbride said...

90 %
70%
100%
100%

Stayed 22nd September 2018

Had a lovely weekend, hotel currently being renovated, reception, bar and restaurant all look amazing. En-suite wet room looked great bedroom had still to be done but was ok. Food was great. Will be back can’t wait to see the place finished. Seems sad to have to mark down for rooms that are clearly getting renovated soon

Janice Teece said...

84 %
50%
100%
100%

Stayed 15th September 2018

Rooms a bit dated but bar and restaurant were lovely staff were very friendly and helpfull

julie robson said...

90 %
70%
100%
100%

Stayed 15th September 2018

Rooms a bit dated but clean and tidy staff very friendly and restaurant and bar area was lovely obviously just been refurbished will definitely return

stephen walsh said...

100 %
100%
100%
100%

Stayed 12th September 2018

hotel good food good nice price

Marian Barker said...

87 %
80%
90%
90%

Stayed 10th September 2018

A lovely little break. My only criticism being that the double bed was on the small side.

Catherine Heron said...

84 %
70%
90%
90%

Stayed 31st August 2018

Lovely stay and comfortable, clean room. Staff although very busy were attentive and friendly. Food and service very good. One small point, tables in the lounge areas were very marked and not wiped. Coasters or beer mats would help. A small observation on a delightful stay.

A guest said...

80 %
80%
90%
70%

Stayed 31st August 2018

Had a lovely stay, rooms clean and tidy. Staff polite and attentive. The only down side was the £15 dinner allowance which didn't cover dinner each evening, not very good if you are on a budget break. The food was excellent but a little over priced.

Diane Hutchison said...

84 %
50%
100%
100%

Stayed 1st September 2018

We found the room to be a little dated but clean, also the bed was a little soft for our liking (just personal preference). The food was good, and service from the very pleasant staff was excellent.

Neil Campbell said...

94 %
80%
100%
100%

Stayed 1st September 2018

Superb break food excellent an overall enjoyable experience. Staff are friendly and attentive highly recommend for a short break.

A guest said...

90 %
80%
90%
100%

Stayed 25th August 2018

Lovely friendly staff, Great tasting food nothing too much trouble for the staff, Comfortable rooms, ideal base to explore more of Scotland will definitely return

robert mccann said...

67 %
60%
70%
70%

Stayed 25th August 2018

first class

SCOTT BROWN said...

100 %
100%
100%
100%

Stayed 25th August 2018

I am not one for writing reviews but I feel I must for this wonderful hotel in the lovely village of Gretna green, from the moment we checked in the staff were amazing.the evening meal was one of th best both me and my wife have had for a long time, breakfast was the same outstanding.

Sylvia Donaghy said...

77 %
60%
90%
80%

Stayed 25th August 2018

Public areas newly decorated to a high standard. Bedroom on second floor overlooking garden and main drive but looked tired in need of the planned refurbishment. Food and service in restaurant was good only fault was breakfast was buffet and had been left under lamp too long so became dry . All staff were polite and friendly.

Denise Jordan said...

70 %
50%
80%
80%

Stayed 25th August 2018

Another lovely stay, efficient check in, rooms a bit tired but the hotel is under refurbishment, be nice to see once complete. Dining and bar areas already done and lovely and staff equally lovely. We went on a DBB deal and couldn't fault the meal at night time. Breakfast was lovely also with plenty to choose from. Will definitely return again.

ian carr said...

84 %
50%
100%
100%

Stayed 18th August 2018

Fantastic hotel, Fantastic staff Food great,but the bed was one of the most uncomfortable I’ve slept on. But looking forward to going Bach ?

A guest said...

84 %
70%
100%
80%

Stayed 18th August 2018

Room was tired but with nice outlook and perfectly adequate. Food was very good but a salmon fillet was, to say the least, on the small side. Despite two weddings and two coach parties service was excellent by friendly professional staff. One minor irritation could be that whereas we were happy that we hadn't been overcharged in the restaurant (against the DB+B allowance) the bill was so strangely itemised that it was impossible to check. Probably wouldn't be our first choice for a special occasion but for a bargain break it's a very good deal.

Scott Reid said...

94 %
80%
100%
100%

Stayed 17th August 2018

Had a lovely weekend at Gretna Hall. The bar and restaurant is modern and pleasantly decorated. I would also like to say the food was fantastic and the price of the stay was definitely great value. Will be visiting again.