Ardoe House Hotel and Spa, Aberdeen

Stayed 27th October 2018

Lovely stay at hotel. Friendly staff, nice room, comfy bed and great food in restaurant - great value for money!

Stayed 20th October 2018

A frustrating mix of good and bad ! Shocking experience at Reception on arrival - I was told in no uncertain manner I'd only reserved 1 room rather than 2 - which was clearly wrong but reiterated to me on 4 or 5 occasions. After my protestaions that I'd indeed booked 2 rooms - the receptionist made a phone call - to Myhotelbreak I believe and after a reasonably lengthy conversation announced to me that she now 'had another room' for me..! No apology whatsoever and I'd spent 10 mins in a blind panic and some embarassement ( in relation to our guests), thinking we might have to decamp somewhere else. VERY disappointing. The bedrooms were excellent and very comfortable. We decided to go and have a swim, but on arrival at the Leisure suite, we were informed the Swimming Pool boiler had packed up 4 days earlier and wasn't due to be fixed for another 3 days...The staff were very apologetic and pleasant but we had to settle for a very brief and cold swim. We were seated in the conservatory part of the dining area for dinner - but immediately realised it was incredibly draughty ( under the glass - which clearly needs to be better insulated). We were then reseated at an alternative and very pleasant table in the main Restaurant. The meals were all extremely good and the staff excellent. The atmosphere and ambiance within the public area was regretably completely ruined by toddlers and children ( attending a wedding in the function room) being allowed to scream and race around the reception area and ground floor without a thought for other residents. At no time during our stay did I see a manager in attendance - or I would have approached them on the issue. So all in all a really mixed bag - but the Hotel Management need to up their game considerably, not rest on their laurels. I would think twice before returning.

Stayed 8th October 2018

Very nice hotel and room. Food quality was not high standard and supplements were excessive.

Stayed 24th August 2018

Had a one night break at Ardoe House Hotel. Very nice room, comfy bed and quiet. There was a wedding on but didn't hear a sound. Staff very pleasant and helpful especially in the restaurant where we had a delicious evening meal. I am gluten free but this was no problem. Compliments to the chef! We have stayed in many hotels and this was the best meal we have had.

Stayed 25th July 2018

My wife and I visited this hotel on a 2-night break to celebrate my birthday. It was our second visit in as many years and, again, we were not disappointed. We arrived just after 3pm and were offered a free welcome drink while our room was made ready. Throughout our stay, the staff were helpful, efficient and friendly. Our room was modern and clean, with a spacious bathroom and walk-in shower. The dinner menu was extensive; when it came, the food was well prepared and of excellent quality. However, the waiting staff were often under pressure, which meant that we had to wait a good 30 minutes before the food arrived. It didn't bother us too much but we noticed that some other guests had to wait a bit longer, with some getting restless. However, the restaurant staff coped well and were extremely friendly. Breakfast consisted of a self-service buffet with plenty of choice and excellent quality food. This is an excellent hotel and we enjoyed the overall experience of our visit. We would highly recommend it.

Stayed 13th July 2018

Had a brilliant night ! Great food ! Lovely champagne! And staff where the best.

Stayed 10th June 2018

We had 2 nights Dbb. The hotel deserves its 4 stars. Rooms upgraded very swish but No drawer space except above and below hanging unit otherwise a10, bathroom A1.Foood excellent at dinner both quality and quantity but quality disappointing at breakfast though large array of options.A hotel we can recommend and return to. Staff available efficient and friendly what more could you want

Stayed 5th May 2018

Had a fabulous stay at the Ardoe House,used the spa and the pool ,had dinner and breakfast can not fault a thing. The only slight niggle was the sound proofing from the corridor was poor and a 'lively' group were very noisy around 2am which disturbed us.Not much the hotel can do about that I suppose .

Stayed 21st April 2018

Stayed at this hotel on saturday night and would highly recommend it was beautiful, the room was a privilege room and it was lovely nice and roomy lovely decor, huge bed and very comfortable the best nights sleep i have had for a long time,very quiet room on the first floor quite a walk to the main building but worth it,would highly recommend booking Blairs restaurant before you stay as it was very busy and well worth making that reservation the food is excellent,breakfast is self service great quality and plenty choices, the staff are all very friendly and welcoming all members of staff we met all greeted with a smile and hello,we didnt use the spa facility so cannot comment on that,really loved it and cant wait to go back.

Stayed 17th March 2018

Fantastic deal, thoroughly enjoyed it & will definitely be making a return journey. We used the gym & Spa in the afternoon then had a relaxing dinner in the evenng. The food was delicious (especially the lemon meringue pie we both chose for dessert) but we were disappointed to be seated in the function room across from the Blairs Restaurant which didn’t have the same cozy ambience as Blairs itself. The staff were very friendly & polite but service for dinner was pretty slow. We didn’t mind this too much, though, as it gave us time to chat & relax between courses. Our room was lovely, modern & spacious with a big walk in shower and breakfast was top notch too.

Stayed 10th March 2018

Excellent 1 night Dbb.

Stayed 24th February 2018

We had a great time at Ardoe House Hotel. Staff in the hotel and leisure facilities were very helpful. Comfortable and friendly atmosphere. We would highly recommend a stay here. Christine & Sam

Stayed 2nd February 2018

Spent 2 nights here found all the staff throughout the hotel very pleasant and friendly,our room 212 was a very spacious room with a nice comfy bed also had a fridge in the room which wasn't advertised on the site so a nice little bonus and also had a great walkin shower, the breakfast was very nice with none of the hot food being greasy but our dinner both nights was outstanding, aparantly a new chef was hired not that long ago so hats off to him.

Stayed 27th January 2018

Fabulous stay.

Stayed 27th January 2018

Have stayed at Ardoe House several times. From the moment you check in till you check out nothing is too much trouble. The deal of £59 of bed breakfast, evening meal, bottle of wine and 20%of spa treatments is exceptional. The rooms are lovely and the beds are so confortable. The food is first class with plenty of choice for dinner and also for breakfast. The spa is lovely and there is a great selection of treatments all very relaxing. Would recommend a visit you won't be disappointed and I'll definately be back

Stayed 27th January 2018

Had a lovely nights stay at the hotel staff were all very friendly and the food was outstanding!

Stayed 14th January 2018

Excellent stay lovely staff and great food it was our 30th Wedding anniversary and a little card and home made tablet was left for us with a lovely message. Three staff I would like mention who made our stay even more special was the lovely Carman at breakfast nothing was to much for her she was very pleasant, cheerful and went above and beyond excellent service from Carman an asset to your hotel, also Ryan the waiter at evening meal made us very welcoming great service and very cheerful it was a pleasant to be served by Ryan and took everything we talked about in consideration, and the last member of staff was barman Alireza very lovely man and very clever he made our last night very memorable and was a pleasure meeting him. All theee of those staff make you want to come back to your hotel, this was our second time staying with yourselves and we will definately be back especially with great staff that you have. Thank You all three of you. The only problem we did have was the cleaner in our room used my iPhone charger to charge his phone and left it in our room and had to knock our door to get it back with no apology for doing this I didn’t mind him using my charger but an apology would have been nice as we were confused when his phone was ringing in our room when both me and my husband had our own phones, also he left no toilet roll for us and only one set of towels which my husband had to go and get both he didn’t clean the bathroom left all the papers we had used from the toiletries lying on the shelf a few other little things but none of this would stop us from returning we did say all this to Ryan and he was so apologetic to us but we told him don’t worry you don’t have to apologise on his behalf but he did again and again which was so lovely. This was our only little problem that’s why I have only given room an 8 or it would have been a 10, everything else was lovely.

Stayed 13th January 2018

Lovely hotel lovely staff nothing bad to say about our stay here

Stayed 5th January 2018

Beautiful Hotel, in lovely grounds. Room was spacious and well furnished. Food was great. Only a couple of things. The check in was easy, but the receptionist was not very friendly. Efficient, but not welcoming. It makes a difference.The check out receptionist was lovely. We asked for an Irish Coffee and a French Coffee. the bar staff obviously did not know how to make this (or made a mistake) The Irish Coffee was all mixed through, and the French Coffee did not have Brandy in it. Not sure what was in it - a liquer I think. Both cold. Aart from that a great stay.

Stayed 14th November 2017

We paid a supplement for a privilege room and were very pleased with the accommodation and facil. Unfortunately the evening meal menu was rather disappointing and limited and was the same on the both nights we stayed. Some variety each evening would have been welcomed. On the first evening we both enjoyed our choices of courses. However on the second evening we both chose the starter course of smoked mackerel pate, which I found excellent on the first night but we were both disappointed with it on the second night being covered with a very dry crumb. My wife recommended to me her main course from the first evening (chicken dish) but again this was very disappointing on the second evening. If they are to be continuing to serve the same menu on consecutive evenings then the meals should be of a consistent high quality. Our disappointment was expressed to our waiter who said he would pass on our comments to the kitchen. We heard nothing further.

Stayed 25th October 2017

Excellent stay. Room well equipped. Staff lovely and very helpful. Food excellent. We would certainly return.

Stayed 24th September 2017

2nd visit and if anything more impressed. Only slight concern was (occasional) need to find member of staff to serve in the bar during the afternoon.

Stayed 10th July 2017

Hotel was lovely and seeing was glorious. Reception was let down by staff not speaking very good English, very difficult to understand what they were saying. Disappointed with breakfast, had to ask for brown bread both mornings we were there and the choice of fresh fruit was limited on the second morning.

Stayed 9th July 2017

Staff friendly and room good value for money! Manager available to discussi concerns about dog policy and he took on board our feedback. Lovely hotel just not as dog friendly as we had hoped.

Stayed 25th June 2017

Lovely hotel stayed there many times same dinner menue as last time was advised menue was changing on the Tuesday to late for us however dinner was ok not as good as it has been but the big let down was BREAKFAST COLD PLATES COLD EGGS COLD EVERYTHING BOTH DAYS no scrambled eggs make your own toast but that was difficult as both toasters were out of order