Peebles Hydro Hotel & Spa, Peebles

Stayed 12th June 2016

Had a really relaxing 2 night break at the Peebles Hydro. Nice room and comfortable bed. Allocation was on the 3rd floor at the front of the hotel (which I had requested, and pleased this was afforded to us). The views were tremendous. Food was very, very good and of good portion size.. Leisure Centre was fantastic - the pool huge - and all areas kept really clean. Best hotel leisure centre we've been in. Although hotel is undergoing refurbishment, public areas were all clean and comfortable. Hotel grounds very well maintained. Staf nice.

Stayed 9th June 2016

Excellent overnight stay .Hogwarts restaurant unusual but excellent.Poolfacilties good.

Stayed 9th May 2016

Expecting a relaxing few days away!!! Had to change rooms as there was building work going on in the room above. Dinner took 2hrs 15mins on the first evening, ody seemed to know what they were doing, lots of young inexperienced waiting staff. We were given soup twice. Things got better in restaurant on our third night when someone seemed to have control of things. Fire alarm went off at 2am and again at 5am on our first night so sleep was almost zero. We did have a nice room but had paid extra for a 'feature room'. Overall a very disappointing stay.

Stayed 17th May 2016

Lovely room with great view over hills and very comfortable bed. Some teething problems with service and organisation at breakfast as food not replenished before running out and no tea/coffee offered but this improved greatly on third morning. Evening meals and service were excellent. Hotel staff are certainly trying hard and with the setting of the hotel, they deserve it.

Stayed 18th April 2016

Good holiday

Stayed 20th March 2016

We had a one night stay last month to celebrate our friends Birthday. We arrived about 1pm and had Afternoon Tea - this was lovely as were the staff. However, only one of our three rooms were ready by 2pm. Although room cards were issued. We had Spa treatments booked from 3pm onwards and one room when checked at 2.50pm (we hoped to at least leave bags in) still had the door wedged open but had not yet been cleaned! Disappointing when you are only staying the one night. The girls in the Spa were lovely especially the young girl and we all thoroughly enjoyed our treatments. I also had a swim later, the pool staff were friendly and helpful. At Dinner we had to re-order our main course as the Kitchen only had 18 steaks available that evening? and they were all gone by the time we ordered (our table was booked at 6.45pm). We had to order alternatives so ended up having a one hour wait between our starter and main course. At Breakfast we ordered Tea and Coffee and we had to ask for this 20 minutes later - the young waiter apologised saying he had "forgotten about us". One toast machine meant a long queue so either your toast was hot and your food was cold or vice versa. On checking out there was initially only one member of staff on reception, another lady arrived while we were waiting to be served. We asked for the bill to be split equally between 5 of us. We advised the receptionist there must be a mistake as we had coffees and a bottle of wine during our stay but she was charging us less than the advertised price? She said it was correct and considering the problems we had during our stay etc we thought 'fair enough'. It was only when the last member of our party checked out and got a bill £20 in excess of everyone else's that we all had to report back to reception to pay another £5 each! We normally go to Crieff or Dunblane Hydro and will in future - none of us plan a return visit to Peebles given our experience. (Please do not offer us a discount to return as you would be wasting your time) We all understood when booking that the hotel was going though a refurbishment (it needs it, the rooms while clean were really dated) but honestly this shouldn't have affected the customer service delivery! There appears to be a total lack of organisation and planning.

Stayed 19th March 2016

It would take a lot for me to go back to this one great hotel the room we where given was so run down that the paint was coming off the roof the window was all misted up the wardrobe was held shut with a piece of cardboard. I am sure once they spend money on this hotel it will be a great place to stay again

Stayed 28th March 2016

We had a lovely 2 days at the Peebles Hydro Hotel. The staff were very professional and extremely helpful and we enjoyed our dinner in the newly refurbished dining room. We appreciate that the owners are upgrading the hotel as our room, although had a lovely view, was tired and needing upgraded. The bed and linen has been upgraded overall in the hotel and the bed was very comfy. We loved the new gin palace too.

Stayed 23rd March 2016

Lovely staff and really appreciated the upgrade for our anniversary and the chocolate strawberries and card in the suite. Also special thanks for fixing my puncture which I discovered just as we about to head of on our cycle trip home.

Stayed 22nd March 2016

Had a great couple of days at the Hotel. Lovely room (212) which has been recently decorated and also has a new TV. Lovely room at the front of the hotel with great views. Very comfortable huge bed. Made use of the swimming pool ans sauna. On going redecoration taking place within some of the hotel bedrooms but didn't impact on our stay. Had an afternoon tea when we first arrived and the service and food was a 10. Evening meal service was a bit slow and the food was okay but nothing spectacular.

Stayed 20th March 2016

Room big and clean. Service from staff excellent.

Stayed 19th March 2016

Beautiful hotel excellent service and incredible views...

Stayed 10th March 2016

A very disappointing stay at this hotel. It was very sad and dowdy. When we first checked in, we were given a room that had a television that did not work. This fault was known by the hotel staff and they rather grudgingly offered us another room. Apart from the TV not working, the tap on the sink was faulty and looked as if it had been attacked with a hammer. the toilet had difficulty flushing and as a result we were glad to move to another room. We found the other room (with no help from the staff) and it wasn`t much better. Stained carpets, tatty paint work, bathroom curtain was hanging at an angle of about 45 degrees, and the water in the toilet ran permanently and was difficult to flush. The dining room was like a works canteen and the food was pretty bad, the bar facil were very poor and did not come up to the standard I had expected of such an iconic hotel. When I went to read the paper-work that was on the dressing table, this was all grubby and the "how did we do" form that I filled in was all stained with coffee or tea from a previous occupant. On a slightly more positive note, the leisure centre looked very nice although I didn`t use it. When I met some local people in Peebles, they expressed some surprise, that we were staying at the Hydro as apparently it does not enjoy a good reputation locally. I will never be back!

Stayed 10th March 2016

Had a lovely relaxing overnight, really pleased with upgrade, room beautiful. All the staff very courteous and helpful.

Stayed 9th March 2016

The room was nice, but could have done with a coat of paint. The bed was very comfortable and the bathroom was fine. The staff at reception were pleasant. Breakfast was poor for choice and food was bland. Menu for evening meal was very limited so we opted to eat out. Interaction with staff in dining room was limited as it was a buffet.

Stayed 2nd February 2016

In the middle of re furbishing so a few problems ! Feature room very small and left a lot to desire Didn't like the " new dining room"which looked like a school dining hall and so oout of character for such a beautiful hotel breakfast not that great hate self service toast machine !! Glad we didn't pay a lot for our stay Having said all that am sure when complete the hotel will be okay

Stayed 27th February 2016

We were abit worried about the visit after reading some of the reviews but were.very happy with the Hotel, all staff were very friendly and helpful. The food was lovely and service excellent. I found a plastic lid in my soup but it wont put me off eating here again. The hotel is under refurbishment and hopefully we will be back to stay again when its complete.

Stayed 26th February 2016

Our room was lovely and we were happy with the facil but unfortunately the evening meal on Saay was inedible when we told the maitre de he mumbled something about getting something taken off our bill but as he didn't know our room number that wasn't going to happen when we were leaving the restaurant the restaurant manager came up to us to say chef would buy us a drink as an apology which we refused as a free drink does not make up for our evening being ruined by a badly cooked meal!! Also when we checked out on Sunday morning the receptionist was very ignorant she did not enquire if we enjoyed our stay her only words to us were "do you have your card? " she barely lifted her head! I have emailed the manager but have had no response.

Stayed 8th February 2016

First o received an email on Friday 5 February to make us aware that a state of the art kitchen was being fitted 8-11 February and it would be self service food - not a good start. Arrived at 2.10pm - room not ready.- ordered drinks and sandwiches - 3.10pm still no sandwiches!! My husband went to get more drinks and asked where the sandwiches were. Full of apologies, which is fine - another person then came and asked if we had our sandwiches yet, which we hadn't. Another lady arrived with the sandwiches and said that she would get us a refund, which she did. My white bread was definitely not fresh, like it had been lying waiting for an hour, which clearly it had!! Dinner was fine, except the dining room is like a school dinner hall!! Lots of children running about at night time!! I didn't have breakfast, husband did, said it was fine. You can tell what parts of the hotel have been done up and which parts haven't been. We definitely thought, after everything we have heard about peebles hro, that it is very overrated - won't be hurrying back soon.

Stayed 10th February 2016

We were disappointed with our evening meal in the hotel. A few days before we were due to go we were informed that the kitchens would be closed for refurbishment during our stay. Instead of the normal evening menu there would be a buffet and carvery. In the event there was no carvery and the vegetables at the buffet were cold as they allowed the heaters to go out. The pasta dish was dried up. There were no staff monitoring the buffet and filling up the trays as they emptied. In the morning the porridge was stone cold. The first room we were given has a cracked sink and had been used by smokers. There is a lot of refurbishment going on and no doubt the hotel will be good in time but meanwhile I would give it a miss.

Stayed 10th February 2016

Hotel undergoing refurbishment at the moment which is really needed, our room was large with new beds and bedding, huge bathroom, but had horrible plastic shower curtain. Furniture was modern apart from two armchairs which I am sure must have came from Noahs ark! Staff were all very welcoming and helpful! Breakfast was the usual buffet style, if you came away gry it was your own fault! The hotel had activ going on all day and entertainment at night! There was a lovely swimming pool and I treated myself to an Indian Head Massage in the Spa, which was AMAZING!! Hotel is a five minute walk downhill into Peebles itself where we went to eat out at night as there are a few nice places! All in all we had a lovely stay here and think once the refrefurbishments are finished this hotel will be Amazing, but for how little we paid its well worth a visit just now!

Stayed 19th February 2016

I was a bit disappointed in the room, on the booking form it stated that we would be assigned the best room available when we booked. Since I had booked over 4 months ago I was looking forward to something special. What we got was a basic, fairly tired looking room. Don't get me wrong it was clean, it looked out onto a roof and trees no view, was tucked away at the end of a corridor maybe I was expecting too much. The food was great, lovely breakfasts and the evening meal we had was really nice.

Stayed 16th February 2016

No longer a grand, luxury, up-market hotel - thanks to the interior designer! More suited to families, who seemed to be well catered for. The dining room would no longer be my choice for a celebration meal - more like a canteen! A pity, as the food was very good. Modernisation and refurbishment was certainly required, but not at the expense of character and elegance!

Stayed 30th January 2016

Excellent chill out break with friends. Breakfast room beautiful. Breakfast itself 11 out 10! Had a lovely view hiwever corner room was very small

Stayed 30th January 2016

Excellent chill out break with friends. Breakfast room beautiful. Breakfast itself 11 out 10! Had a lovely view hiwever corner room was very small