Find my Hotel Break

Search Breaks by:
2
Done

advanced search

Close Window Close Window
Star Ratings:
Hotel Types:
Personal Preferences:

New Lanark Mill Hotel, New Lanark

Mill 1, New Lanark, ML119DB, UK

Guest Reviews

Overall Guest Rating

92%

marion lawn said...

100 %
100%
100%
100%

Stayed 3rd June 2023

A return to this hotel and also a return of the old manager John, the hotel is lovely in the most beautiful setting our room was excellent and we had dbb, food top notch and a bottle of red wine was in our room, we asked to change it for white , nothing was a problem fir the girl on reception, in the hotel or at the bar. A lovely stay we will definitely be back

Joanne Wade said...

100 %
100%
100%
100%

Stayed 2nd June 2023

Restaurant: Fab, fab, fab food at New Lanark Mill Hotel in the Mill One Restaurant! Ambience. 10 Food. 10 Service. 10 Value. 10 Stayed at the hotel last night for one night, arrived at the restaurant to be greeted by very friendly and helpful staff. I spotted a table overlooking the balcony with a view of the beautiful staircase as last time we were here that's where we sat! I asked for the table and the waitress Eiligh very kindly sorted it up for us absolutely fantastic start to the meal..we received water for table food and drink ordered, and hubby had ordered St Mungo however received Staropramen, waitress apologised and said the error beer was complimentary! So food arrived, I chose the haggis bon bons probably best I ever had batter so light and sauce absolutely delicious presentation was superb, hubby opted for chicken goujons these were no ordinary chicken goujons the chicken was so tender and the batter was amazing and so light, the sauce was really something too! We were so impressed and then looking forward to our mains! Well not remotely disappointed my main was salmon served with beautiful new potatoes, carrots which were cut and shaped to perfection and the sauce was absolutely outstanding as was presentation I honestly felt I was a judge on MasterChef and this was the winners food I was eating! Hubby had steak pie and it was seriously good, great portion and gravy mash and veggies were just outstanding. I was so impressed I asked is it possible to meet the man who cooked this wonderful food, the chef Odin came out to meet us and he was so humble not having any idea just now good his food is! Wonderful experience the staff were amazing and I would like to thank Odin, Eiligh, Chelsea and Scott for their outstanding service, I cannot fault the food nor the service and we will most definitely return SPA We were greeted at reception by Jamie and Vicki the new Spa Manager to say they were friendly and welcoming is an understatement! Water was on request which we fid request twice it was infused with fresh lemon which was a nice touch .. The changing facilities were old fashioned, but very clean, there were no bags for your wet costume but we were informed this was being looked at and we did get a bag st reception which was great there was no shampoo or very little in any of the showers again this is being looked at...however the sauna and steam room brilliant, the pool could do with a couple of degrees warmer but otherwise a great experience all round and staff really made it even better with their attentiveness ... ROOM Our room was overlooking the river it was huge with table and two lovely chairs, hairdryer, iron, iron board plenty electric points, good wardrobe space, massive bed, bathroom was huge shower was brilliant, no conditioner, no non slip mat in bath, tissues, plenty bins, and beautiful shampoo and hand wash, very impressed with the whole experience LOCATION This hotel is in the most gorgeous location, due to it being a listed building etc there is no outside terraces, however this does not spoil the experience, you are on the actual grounds of the New Lanark experience and needs to be done you do get discount if you want to visit the Centre,, you can also walk up to the Falls of Clyde ... BREAKFAST Have to say this was pretty average, I had full breakfast, one rasher bacon, Lorne and link sausage, haggis, black pudding, tattie scone, beans, egg, and tomato, mushrooms felt it was just too much, didn't need the two types of sausage, far too much beans, better if it were button mushrooms, the orange juice was amazing, the decaff coffee not so much as was sachets! There wasn't enough fruit on offer like fresh melon selection, no side plate for bread or toast, I've seen a better spread for breakfast, however the staff wow they were fantastic welcoming and no rush wotsoever to close down the breakfast even offering more buffet and coffee at 10.35 am! Fabulous! And thank you

Edrina Daly said...

84 %
80%
100%
70%

Stayed 28th May 2023

Lovely hotel in a lovely area. Rooms had a beautiful view and were a good size and so was the bathroom. Staff were 10/10 respect the manager. Food was lovely apart from the breakfast being quite dry. Downside for me was the leisure facilities. You can’t check in until 3pm and the steam room and sauna were turned off at 4pm to allow for cleaning. I prefer to stay at hotels with leisure facilities as it is a highlight of my stay and sadly this one was a big thumbs down. I only stayed for 20 minutes as I was so cold. Hopefully managed can sort this out.

Allison Swanson said...

100 %
100%
100%
100%

Stayed 29th May 2023

This was a birthday present I bought fur my daughter and her partner... I've stayed here twice previously..so booked it for them .. They loved it so much ...food ...room pool gym amazing there wanting to go back in September..thank you definitely recommend 5* xx

Ashley Daniels said...

47 %
70%
20%
50%

Stayed 28th May 2023

Check in took a long time. Only 1 person on reception. Another member of staff came over but she was dealing with another issue with a room. Got check in and was getting ready when room service knocked to bring towels. This should have been done before check in. We then had a child knock and run away. We went to the bar which was busy. There was no staff. When we finally got served they didn't have change to give us. Had to wait for it. Also asked for a tail and was told i could only get one at night time. The pool was freezing. Other guests also complained about spa facilities at dinner. At dinner I asked for a tail and was told they don't do them. When it came to order dessert the man brought over a special menu incase we wanted that for dessert. We weren't shown this for the other courses ( I know there would have been a supplement). We paid the bill in cash and didn't get change brought back. At breakfast we sat down to be told there was no salmon or hollandaise sauce. No one from the hotel has rectified any of these issues. Can you look into this for us and let me know what's happening.

A guest said...

74 %
80%
80%
60%

Stayed 28th May 2023

Hotel room was lovely and beds very comfortable. Reception staff and restaurant staff were also very helpful and polite. Staff didn’t point out that only certain items on dinner menu formed part of the dinner deal until I received the bill. They only highlighted drinks and desserts were not part of deal. Chips were overdone and being served a warm glass of wine on a hot day was not welcomed.

A guest said...

87 %
90%
90%
80%

Stayed 22nd May 2023

A lovely hotel in a beautiful setting. Rooms well equipped with breathtaking view of the river. Staff pleasant and friendly (and rushed off their feet). Set menu had a good choice, with food nicely presented and tasty.

Christine Robinson said...

95 %
90%
N/A
100%

Stayed 21st May 2023

Great hotel ,deliciousfood, clean rooms good pool friendly staff great place

sandra mcguire said...

80 %
90%
60%
90%

Stayed 21st May 2023

A fridge in the suite would have been nice and made it a 10. Service was slow down to staff shortages. Person on reception serving in bar. No one in bar at times. One oerson dealing with queue and large orders. Very frustrating. Food was terrific except no sausages one morning. That would have made it a 10

Jessie Douglas said...

100 %
100%
100%
100%

Stayed 22nd May 2023

We enjoyed our one night break at New lanark .rooms were clean and spacious .meals were delicious and well presented. Our room was ready for us as we arrived early ,receptionist was very friendly.as all staff were .we hope to stay again in the future .

A guest said...

40 %
70%
0%
50%

Stayed 5th May 2023

Not the best stay we've had with myhotelbreak.com. The link to advance check in didn't work so we couldn't pre book restaurant. At check in only late meal time available. Bottle of wine included in the deal. Red wine left in room. tried phoning reception to change to white wine. Someone eventually answered on the 3rd attempt. Receptionist brought up bottle of room temperature white wine. I had to go to bar for ice bucket, but it didn't cool it enough. Didn't finish it. Waste bin had not been emptied from previous occupant. Meal was from a fixed menu, and as we were at the last time available, one dish was no longer available with no alternative offered. we both had chicken dish and both found it overcooked and under seasoned. No final bill/receipt was given at check out. Checked credit card statement 3 days later and they had charged the full amount for stay and not the balance after voucher taken off. Tried 3 times over 3 weeks to get matter resolved. Each time was told manager would call me back.. still waiting.. Have now instigated a dispute with my credit card company. Very disappointed after hearing good reviews. Definitely not service worthy of a 4* Hotel.

Lorna Henderson said...

100 %
100%
100%
100%

Stayed 21st May 2023

An amazing night away .. clean friendly ..staff couldn't do more to help.. room had been upgraded..views fantastic ..pool clean and easy to use .. food was amazing perfectly cooked and scrumptious.. bed comfy ..toiletries amazing smell ..fantastic deal .. Will.be back again

A guest said...

40 %
40%
30%
50%

Stayed 19th May 2023

Lovely hotel & surroundings only negative was service in restaurant, very slow waited 25 minutes for our wine to arrive & 30 minutes for our desserts. Staff in spa were rude never spoke a word or gave any information regarding about facilities.

Stephanie Johnson said...

94 %
80%
100%
100%

Stayed 19th May 2023

10

A guest said...

80 %
70%
100%
70%

Stayed 17th May 2023

Lovely looking hotel. Very friendly and helpful staff. Hotel very clean. Nice big room but dated. Shower in the bathroom was powerful enough but in the wrong position to have a decent shower. Windows are screwed shut so can’t open them for some fresh air and full of condensation in the morning. We were on a meal deal and disappointed we couldn’t s starter for a sweet course. Total lack of information and signage to facilities in the hotel I.e. swimming pool/spa that I was unable to book into.

Gerard Campbell said...

87 %
100%
80%
80%

Stayed 17th May 2023

We have stayed at this hotel several time over the years this was our second stay this year and we were not disappointed the rooms are clean and well cared for the dinner was very good breakfast menu was very good and a good selection of breads and buns only small moan the pool was a bit cold and the jacuzzi was not heated at all we hope to return later in the year

William Garrett said...

87 %
90%
90%
80%

Stayed 14th May 2023

Glad to see some familiar faces again amongst the staff. Had a long chat with the manager who had recently returned and reassured us that the high standards, and excellent deals, set previously would be reinstated.

karen begg said...

70 %
80%
60%
70%

Stayed 14th May 2023

Lovely decor, really nice room and beautiful surroundings.Car parking not a problem. Hotel was let down by lack of staff.One girl on bar Sunday night which meant she seemed to be doing drinks for restaurant upstairs and room service! Had to return a coffee cup at breakfast as it was marked and felt we were being a nuisance. Also then there was a sticky substance-brown sauce maybe?-in the little milk jug brought to table but did not complain-found another jug as didn’t want to make a fuss. Dinner was spoilt a little by a couple next to us complaining they could not get a main course and dessert instead of starter and main. We knew this in advance from reading previous reviews so were prepared. It should be clearly stated on the booking that this is the case to avoid embarrassing arguments in the restaurant or change it to either/or.

Stephen Dewhurst said...

90 %
90%
90%
90%

Stayed 14th May 2023

Great hotel, situated on a world heritage site, hotel staff pleasant, and helpful. Restaurant and food was good , bedrooms spacious and all rooms look over the river Clyde, we will return, as we have been coming here for many years and find it very relaxing,

Edward Dorward said...

100 %
100%
100%
100%

Stayed 14th May 2023

We had a wonderful visit to this Hotel ? Rooms were very good spotless clean All the staff in this Hotel were very friendly and helpful I would highly recommend

Margaret Jamieson said...

54 %
90%
50%
20%

Stayed 13th May 2023

Room was lovely and clean. Beautiful view of the river. Unfortunately dinner and breakfast was poor. Not enough staff to serve guests. Had stayed about 18 months ago and food was excellent. So a little disappointed.

A guest said...

94 %
100%
100%
80%

Stayed 12th May 2023

Lovely stay as usual, sadly only 1 night on this occasion. Rebecca at reception deserves a mention, such a pleasant young lady. Room was in a part of the hotel in which we’d never stayed before, nice new carpet and room/bathroom spotless as usual. The menu on the hotel website is not the menu being offered currently so I wouldn’t set your heart in the fillet steak (as I had done). Enjoyed our dinner mainly, steak pie wasn’t the best, but everything else was delicious. Lovely breakfast and great service all weekend, hope to stay again soon ?

Ian Lewis said...

90 %
90%
100%
80%

Stayed 7th May 2023

Had a great relaxing break, our room was great and very spacious, will definitely be booking to go back.

Leslie Mathieson said...

100 %
100%
100%
100%

Stayed 4th May 2023

Hotel was as usual very tidy and we asked for a walk in shower which was in our room ( a wet floor shower for wheelchair users, a bit dated but worked perfect with good water pressure.) Room perfect although we had problems with wi-fi it was fine. I love how much space you have and every other room is the same. Staff is the problem, they don’t have enough in the restaurant at meal times, breakfast was a shambles walking back and forth to collect everything and trying to avoid other guests. The young staff at dinner were lovely, polite, tidy. We weren’t told that a 2 course dinner meant a starter and main so we had a main and dessert. The next evening one member of staff said that was wrong and we were charged for our dessert. It has been brought to the Hotels notice and I’m sure it will be on newer menus. We were ok money wise but it’s a big charge £16 per night for 2 desserts if you are on a tight budget. We will definitely be back I love the Hotel and all the staff done there best.

Moira Rice said...

100 %
100%
100%
100%

Stayed 30th April 2023

After 3 attempts we finally managed to get to this hotel. Was so worth the wait. Lovely receptionist to book us in. Met cleaners just coming out our room, they were so nice to us. Waiting staff in evening and morning all did an excellent job too. Very friendly. We came home and booked again for later this year. Marvellous setting. Lovely walks.