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Fairmont St Andrews, St Andrews

St Andrews, St Andrews, KY168PN, UK

Guest Reviews

Overall Guest Rating

87%

John Macfarlane said...

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Stayed 10th May 2018

Beautiful hotel, fabulous setting although a bit far out from the town. Staff very helpful - a most enjoyable stay if a little expensive!

Evan Conway said...

90 %
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Stayed 28th March 2018

Staff were amazing. Very helpful can't do enough New upgrades to hotel are superb. From moment I entered to minute I left no complaints..

Darren O'Brien said...

90 %
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N/A

Stayed 23rd February 2018

Great place, lovely and helpful staff. I would highly recommend it to friends and family

Janet Scott said...

100 %
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Stayed 11th February 2018

Fabulous hotel, staff were friendly and efficient. It was my 50th birthday and they had left me cake in my room. Would definitely recommend this hotel.

Gary Nisbet said...

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Stayed 22nd December 2017

Another fantastic break at the Fairmont. Hotel is beautiful, food at La Cucina is great and as always the staff are first class and always make us feel welcome. My favourite hotel.

Doreen Paisley said...

100 %
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Stayed 22nd November 2017

Had a great couple of nights.wonderful staff and would definitely return

Stuart Barclay said...

100 %
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Stayed 11th March 2012

Cannot fault this Hotel, highly recommend to Anyone

MARJORY MITCHELL said...

87 %
80%
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90%

Stayed 24th September 2017

The Fairmont never lets you down. I have stayed here several times, The hotel is amazing the service is excellent and the food is always the best. Mike who checked us in was so nice and took an interest in us and was just as nice when he checked us out!! As we were on an offer we had a standard room but they are lovely and very spacious, just not much of a view. If I can make one negative comment, the breakfast was always the best I have ever had, but this time a lot of things were missing and I felt they could have had more staff. Wont stop me going back!!

Lorna Bruce said...

94 %
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Stayed 1st July 2017

We had a lovely weekend at the Fairmont Hotel. We were celebrating our golden wedding and were made to feel special by all the staff. Our junior suite had fabulous views from all the windows and so relaxing. We ate the first night in the St. Andrews bar and grill and really enjoyed our meal my husband was feasted on the fresh langoustines. The staff at the front door of the hotel greeted us on arrival and looked after us so well. We have no complaints at all and hope to return to this Beautiful hotel in the future.

Audrey Kedslie said...

97 %
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90%

Stayed 7th May 2017

Everything was perfect,staff efficient,friendly and professional.

A guest said...

84 %
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Stayed 28th April 2017

Brilliant facility and we had a wonderful short luxury break. One bit of constructive criticism would be the breakfast service fell a bit short of the high standards elsewhere in the hotel.

A guest said...

74 %
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Stayed 30th April 2017

Had a lovely time. Beautiful hotel and facil. The Italian restaurant lets it down. Expensive and pretty bland food. Very disappointing meal and service. Took ages to clear plates away too. Breakfast was amazing with excelllent choices and amazing food. However, waiting 20 mins to get a table in a five star hotel at breakfast is pretty unforgivable!

Craig Barclay said...

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Stayed 21st April 2017

Great weekend door staff fantastic what a great hotel made by the people working there so friendly and helpful.

Craig Barclay said...

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Stayed 21st April 2017

Had a fantastic last weekend, staff are so friendly and helpfulll and can't do enough for you would highly recommend shall return.

gillian fortey said...

94 %
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80%

Stayed 23rd April 2017

Beautiful hotel, gorgeous rooms and the staff were the best we have ever come across. Only criticism is the price of the food at the St Andrews Grill. Our bill came to £136.00 for the 2 of us (we had £57 towards it with our deal) but still then had to pay approx £70. Food was lovely but feel it was very overpriced.

A guest said...

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Stayed 21st April 2017

Absolutely fabulous hotel in all aspects from a rival till check out

A guest said...

87 %
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Stayed 20th April 2017

Excellent hotel, it is out of town a bit, but there are regular courtesy mini bus arrangements in place.

Darren O'Brien said...

94 %
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Stayed 21st April 2017

Great hotel with very helpful and pleasant staff. Will definitely go back

James mcgown said...

100 %
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Stayed 20th April 2017

Excellent and friendly sfaff always look forward to coming back

James Paterson said...

84 %
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Stayed 18th April 2017

As ever, had a great break at hotel. However, housekeeping could be improved. Dust had turned to grime behind coffee machine and TV, obviously not been wiped for many days. Also had to ask for a shower cap. Service and food fantastic at the Italian restaurant and breakfast.

sean henstridge said...

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Stayed 17th April 2017

Amazing hotel with amazing staff.

J Devlin said...

77 %
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90%

Stayed 12th April 2017

Booked a 2 night stay at the Fairmont St Andrews for our wedding anniversary. First impressions were fantastic. Amazing location with stunning views and precisely the grandeur I was expecting. We were met by very polite, friendly and welcoming concierge. The member of staff who welcomed us at the reception desk was very friendly and helpful. We managed to check in a few hours early which was great. He also provided us both with a glass of prosecco to celebrate our anniversary, which was a nice touch. Our room was a decent size and the bathroom (newly upgraded) was very nice. The facil throughout the hotel were of a very high standard and most of the staff were extremely polite, friendly and helpful. Breakfast buffet very well organised with good standard and range of food. The Kittocks Den (bar) had a good selection of food/drink for a reasonable price within a very comfortable and relaxed setting. The staff were again very attentive and helpful. We dined in the St Andrews Bar and Grill on the 2nd evening of our stay. The setting was beautiful and the food was a good standard but the service was extremely disappointing considering the prices they charge. The restaurant didn’t appear overly busy; however, the person serving us practically threw our food on the table. If I’ve ordered a side dish for the main course, I don’t expect to have to request it a further twice before it’s brought out at the end of the meal. When we asked her for more drinks she said it wasn’t her job and left without asking another waitress to help us. I expressed my disappointment in the service to the staff when they produced the bill at the end of the meal. They simply apologized that our experience hadn’t been better but were not willing to reduce the bill. I also spoke with one of the food/beverage associate directors who was very patronizing and unwilling to appreciate the disappointment we’d experienced (particularly on the evening of our anniversary). After much time and debate he offered us both one drink at the bar as a goodwill gesture. Considering the standard of hotel, I felt his manner and actions were unacceptable. I didn’t let this spoil our stay but it tainted it slightly. Overall, we had a lovely time and despite a small proportion of the service and staff being unsatisfactory, we would recommend the hotel and hope to return ourselves in the future.

MARIA MELVILLE said...

100 %
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Stayed 8th April 2017

Had a lovely overnight stay at the Fairmont , staff were fabulous, room great, will definitely be back.

A guest said...

100 %
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Stayed 31st March 2017

Fab...u...lous!!! Room was amazing and food in the American Bar & Grill was delicious. Would definitely recommend!

sandra blackhall said...

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Stayed 27th March 2017

Fabulous hotel, felt welcome from the minute we drove up, staff very friendly & courteous. The food was so fresh & tasty & the selection at breakfast was the best I'd ever had. Plan to return later in the year.