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Hetland Hall Hotel, Dumfries

Carrutherstown, Dumfries, DG14JX, UK

Guest Reviews

Overall Guest Rating

97%

Margaret Biglan said...

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Stayed 21st March 2022

A beautiful hotel set in lovely grounds. Staff extremely helpful made sure we were given our request for a walk in shower, I would highly recommend this hotel to others.

Nicola Brolly said...

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Stayed 21st March 2022

We really enjoyed our stay the rooms food and service were amazing and We will most definitely return The manger was also very informative and let us know they have plans for extension and to offer more facilities down the line which we will look forward to seeing Only one thing was that we did request a twin room ( thru my hotel break ) and these details were not passed on to hotel which was a little disappointing however in future we will book direct so this doesn’t happen again Overall great place to stay Thank you

A guest said...

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Stayed 7th March 2022

Have stayed before and would return refurbished to a very nice standard throughout the hotel .The staff are pleasant service is very good . Our room was lovely with a beautiful view of the front lawns of the hotel much better than our previous visit where the room faced onto the back of the hotel which was quite noisy with deliveries bins being emptied early morning but it wouldn't or rather didnt put us off returning ..... I cant comment on the size or facilities of the rooms in the new extension which looks to be complete the last time we stayed they were in the process of beginning work on it i think its for wedding receptions etc pity it didnt have a pool or spa maybe something they could add on in the future .

Elizabeth Currie said...

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Stayed 2nd March 2022

Lovely hotel beautiful grounds. Rooms very clear and modern. Manager lovely very helpful all staff excellent service. Would recommend and definitely book again.

PATRICIA INNESS said...

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Stayed 25th February 2022

Enjoyed stay at hotel had superior room very good, excellent facilities. Great bar and restaurant. Staff very friendly. Would definitely return.

A guest said...

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Stayed 24th February 2022

Beautiful hotel! Top class food and the staff phenomenal!

A guest said...

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Stayed 14th February 2022

Lovely Hotel , bit of road noise early morning , bar staff unattentive. Great evening meal and lovely breakfast to start the day apart from no orange juice as they ran out.

Brian Walker said...

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Stayed 14th February 2022

Excellent value for money

A guest said...

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Stayed 10th February 2022

Myself and my husband recently booked a stay here through MyHotelBreak as a Christmas present from my mother in law and I have to say it was one of the best stays I have ever had. I am used to travelling for work and staying in many different hotels but I must say this was by far the best of them all. We arrived for checkin and the staff were really friendly. The room was beautiful, decorated very tastefully and struck the right balance between luxury and cosy. The only thing that let the room down was the window in the toilet, although it was closed it was a really old window that let in alot of air so the bathroom was freezing almost unbearable. That didn't put us off though as the shower facilities were fantastic. We went to the lounge for some tails and a bite to eat for lunch. We sat by the fire and it was soo lush. The drinks were amazing too, a fabulous selection and very tasty. The server in the lounge was also really friendly and quick with service. Then our favourite part of the stay, dinner. I cannot say enough good things about the food at this hotel. Our dinner was outstanding and I haven't stopped thinking about it since returning home. Both our meals were prepared to perfection and the portion sizes were really generous. I would eat at this hotel very regularly if it was closer to home, but it made the hotel a real winner for us. Overall, our stay was just fabulous! I most definitely will look to book to return when I can. Thank you to all the staff who made our experience so amazing.

Louise Kennedy said...

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Stayed 8th February 2022

Fabulous place to stay for a quiet retreat ,staf very friendly ,food was great dinner and breakfast oh and the cream tea was lovely ,power shower was amazing the only thing I would recommend is if u are going make sure you have transport to get out and about to visit other places roundabout , location wise it’s on its own but the hotel it’s self was faultless . I shall be returning .

Paula Gannon said...

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Stayed 4th February 2022

Beautiful hotel, the rooms were lovely and clean. Staff very friendly.

Ann Donnelly said...

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Stayed 25th January 2022

Absolutely wonderful Hotel with the most friendly and well trained staff, nothing is too much bother for them when you require their attention.

Victoria Barr said...

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Stayed 27th January 2022

Absolutely stunning hotel cannot fault anything, we had afternoon tea which was great then had dinner in restaurant which was also great, staff where all lovely and friendly especially Maggy at the reception she made us feel so welcome. Will definitely come back again. Mr + Mrs Barr.

Arlene Lindsay said...

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Stayed 25th January 2022

Another lovely stay at this hotel. Room was very clean but not exactly practical. (ROOM 207). No dressing table, only a desk with no lighting or mirror. Only window was a velux which was too high to open air vent unless you stood on a chair.

A guest said...

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Stayed 23rd January 2022

The room was beautifully done, including the bathroom. Surrounding grounds lovely. Unfortunately, the 'bar snack menu' for lunchtime was non-existent, being exactly the same as the dinner menu. A few snack-type dishes like soup and a sandwich would go down better at that time of day. The staf were very helpful, albeit a bit slow serving. All in all a reasonable stay, but not on a par with other My Hotel breaks my wife and I have taken

Frances Hopkirk said...

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Stayed 13th January 2022

Upon arrival staff were all very friendly, room was very spacious and really well decorated, evening meal and breakfast no complaints at all, would highly recommend hotel.

J Ferguson said...

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Stayed 11th January 2022

Stayed for 2 nights in January. We were allocated room 134, a well appointed room in the new part of the hotel. We dined in on both nights. Food was very good. However, after dinner on the second night (Monday) we discovered that our room was directly above the function suite where a wedding reception was taking place and Deacon Blue's 'Dignity' was belting out - the music was loud! I contacted reception and they offered us an alternative room on the opposite side of the hotel. When reception advised that the wedding was on till 1pm we took up their offer to move. The new room (204) was every bit as well appointed as our first- but bigger - and much quieter. Moving at 9.30pm was an inconvenience and it shouldn't have arisen since I'd contacted the hotel when we booked to ask for a quiet room - away from any weddings that might be taking place. That said, this was our only negative about the hotel. The staff greeted us with a smile and made us feel welcome, in particular the girls behind the bar. A special mention for Cheryl in the breakfast room who did her utmost to ensure we had a great start to our day. In our opinion the break offered value for money and we enjoyed our stay at Hetland Hall and wouldn't hesitate in returning.

Colin Mauchlen said...

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Stayed 2nd January 2022

Once again we had a fabulous stay at the Hetland hall hotel. From arrival to departure all members of staff were super friendly and efficient. Covid controls all in place and adhered to by everyone. Room was very comfortable,clean and situated at far end of building so was very quiet ideal for a great nights sleep. Dinner. Service and food were superb. Breakfast again was superb. This was our 2nd stay at Hetland Hall and definitely won’t be our last.

gavin brown said...

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Stayed 30th December 2021

beutiful location,staff very helpful,room very clean and tidy .

A guest said...

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Stayed 5th December 2021

Comfortable bedroom, recently re-decorated. Several items not available for the breakfast including basics like sausages. Limited menu for evening dinner. Be careful at checkout as they tried to add extras to my bill. I fortunately was one step ahead of them and knew exactly how much I owed. Would not recommend this hotel.

karen charlton said...

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Stayed 29th August 2021

This is the third visit to this hotel and it still one of my favourites. The bedrooms are spotlessly clean and beautifully presented. The staff are friendly and helpful, had a small blip with our booking but Emily sorted it in a professional manor, a credit to the hotel. Will hopefully return soon

Dorothy McColm said...

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Stayed 2nd August 2021

Lovely clean hotel staff friendly and great selection for breakfast also evening meal was great

Caroline Keir said...

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Stayed 14th December 2020

Real gem.. Well appointed, delicious food and friendly efficient service. One of my favourite hotel stays..

fiona brawls said...

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Stayed 12th December 2020

Had a lovely night away in this hotel , no complaints. All measures taken in account and everything done safely. Meal was lovely and breakfast was really good , and drinks in bar was a plus . Room was lovely too . Nice and cosy .

fiona brawls said...

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Stayed 12th December 2020

Had a lovely night away in this hotel , no complaints. All measures taken in account and everything done safely. Meal was lovely and breakfast was really good , and drinks in bar was a plus . Room was lovely too . Nice and cosy .