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Royal Highland Hotel, Inverness

Station Square, Inverness, IV11LG, UK

Guest Reviews

Overall Guest Rating

82%

Martin Stuart said...

50 %
70%
10%
70%

Stayed 30th June 2021

Nice hotel good value, I had to wait to check in so had a half pint of Guiness the bar was empty but someone came and charged me £4.10 which was obviously far too much as a pint i found out was only 4.50 I told the reception who told a manager who was not interested and no refund offered. I did not visit the bar again and did not have another drink in the bar.

Dianne Matheson said...

100 %
100%
100%
100%

Stayed 28th June 2021

We had a fabulous time staying at this hotel. Stunning staircase, friendly, helpful staff, piping hot food and the room we had was out of this world. We had a really enjoyable break and we honestly did not want to leave. We will return - as soon as we can ...

Robert Friel said...

90 %
90%
90%
90%

Stayed 22nd June 2021

Good hotel and ffod

Hannah Coyle said...

37 %
0%
50%
60%

Stayed 21st June 2021

We were very disappointed in the welcome from reception- one girl was training which is totally understanable but the girl helping her did not interact with us at all and we felt she was very rude. The room we were put in was right next to the train platform and the windows were poor so we could hear every train being called and could also hear the toilet, shower and voices of the people in other rooms Only one light worked and none of the bed side lamps worked Someone came into our room when we were gone even though they state due to Covid no one will enter your room during your stay We had breakfast included in the price and sat down to a very poor plate of a banana, yoghurt and stale pastries. Would not stay here again and very disappointed in the customer service and the state of the hotel , the only exception is Ryan on reception who was amazing, kind and very attentive and the only asset to this hotel

Duncan Matheson said...

80 %
70%
90%
80%

Stayed 21st June 2021

Usual high standard central location staff excellent

donald mclean said...

57 %
50%
60%
60%

Stayed 20th June 2021

Lovely old tradition hotel, right next to the train station and five minutes from the bus station with plenty of shops restaurant nearby. We visited as a couple and the only disappointment was the breakfast was continental which was not stated when we booked, if u wanted a cooked then there was an additional charge of £5 which I found not acceptable. Evening meal was nice with plenty of choice. Staff were effiecent but not very friendly.

Ian Kirk said...

94 %
90%
100%
90%

Stayed 14th June 2021

Great deal at a great price through myhotelbreak.com. Room was spacious, clean and tidy with ample storage and a huge, very comfortable bed. Food was very good, decent choices and good portion sizes for dinner. Although was a bit shocked at first at having to pay £5.00 extra for a cooked breakfast, it turned out to be well worth it. Only criticism was the voucher system used for each meal, seemed a bit fussy and perhaps un-necessary, although I did not ask the reason for this. Have to mention one of the receptionists and the lady in charge of breakfasts, Fiona and Gail, their customer service was excellent, very welcoming and helpful, a real credit to the hotel.

Graham Grant said...

84 %
80%
90%
80%

Stayed 14th June 2021

The hotel was very comfortable, and very well situated in the centre of Inverness. The staff were terrific, and looked after us well. Ok, not many parking spaces, but the Rose Street car park was very reasonable for overnight parking at £6, and was a short walk from the hotel. All in all, we very much enjoyed our stay.

Moira Orr said...

90 %
80%
90%
100%

Stayed 15th June 2021

Had a lovely 2 nights stay. Hotel a bit dated but bed comfortable and room nice. Food was excellent would stay again

David Gray said...

94 %
80%
100%
100%

Stayed 9th June 2021

My stay at the Royal Highland Hotel was one of the best short breaks i have had for a very long time. Me and my wife enjoyed the hotel very much we had a meal in the Ash restaurant and it was excellent the staff where first class in the restaurant and hotel.the rooms where clean and tidy. ??

Alex Stephen said...

94 %
90%
90%
100%

Stayed 9th June 2021

Staff were friendly and very efficient. Room was very good. Plenty space.

lilian mcpheators said...

80 %
50%
90%
100%

Stayed 7th June 2021

Lovely stay , hotel right next to train station , which was very handy for us, rooms were a bit dated , but clean , paid £74.50 for the deal which was well worth the money , 2 course dinner first nite free tail , 2 nites bed and breakfast , which was continental, we paid £5 for a cooked breakfast on our 2nd mornin, corona virus system was followed and plenty sanitiser situated within the hotel , really enjoyed our stay , well worth the money

Elaine McKenna said...

100 %
100%
100%
100%

Stayed 3rd June 2021

Wonderful stay at this historic yet quirky hotel. The food was excellent as were the fabulous tails. We had a outstanding room with a 4 poster bed,spacious seating area and jacuzzi Bath. ( none of which we expected or paid any extra for ). Even though we were on a busy main road we could not hear any road noise so had very peaceful nights sleep. Well worth the money and the staff were very pleasant and helpful

A guest said...

100 %
100%
100%
100%

Stayed 31st May 2021

Very good hotel, friendly and caring staff. Great food. Perfect location.

A guest said...

100 %
100%
100%
100%

Stayed 31st May 2021

Very good hotel, friendly and caring staff. Great food. Perfect location.

A guest said...

0 %
0%
0%
0%

Stayed 4th June 2021

Hello not impressed with this hotel at all!!! Windows in room were covered in Seagull Debris, Breakfast was fit for a 2 year old, 1/4 of a tomatoe, 1/4 of a potato scone, 10 beans teaspoon of scrambled, not a hope in hell getting another coffee, Continental was crap couldn't change cereal, was told they would be fined, steak pie at night full of grizzle price for drinks was horrendous, I will now leave this on there sight as well, Staff were arrogant & dictating, never be back

MARGARET DODD said...

84 %
50%
100%
100%

Stayed 30th May 2021

first impression was not the best, only about 8 parking spaces and nearest carpark was a five min walk away, lovely staircase as you enter and staff were very nice, bedroom was small and dated but clean and tidy with kettle etc. tail on arrival was provided and was lovely as to was the food and waiting staff. Ideally situated beside the Station and handy for a base for numerous places. would i book here again? , yes i think i would.

Wilma Watson said...

45 %
10%
N/A
80%

Stayed 26th May 2021

I was very disappointed when allocated a twin room which the whole view overlooked the train station roof. This room was a twin and had obviously been water damaged on the roof and walls of one corner above a bed . I did find it strange that I was informed before seeing the room that if it was unsuitable we could pay for an upgrade and I am of the impression that this is a regular occurrence having read other reviews since returning home. We had to pay an extra 60 pounds for a better room which was also very tired to say the least. The hotel sadly needs refurbished. First impressions of the grand stairway on entering the building were soon deflated after the room allocations. Very deceiving indeed. On a more positive note....the food could not be faulted.

A guest said...

74 %
70%
80%
70%

Stayed 27th May 2021

Hotel was tired enjoyed the stay /staff were very helpful / nice friendly people stating there , so central for everywhere

Roddy Scott said...

90 %
80%
100%
90%

Stayed 21st May 2021

Really enjoyed our stay at the Royal Highland Hotel, very friendly and helpful staff. The full breakfast was nice and our waitress Lola, had a lovely bubbly personality. Evening meals where very nice, bedroom was a little tired but clean and tidy.

Angela McAra said...

94 %
90%
90%
100%

Stayed 18th May 2021

Great break. Room was spotlessly clean and it had a large bathroom with nice toiletries and fluffy towels. The meals in Ash were excellent and the hotel and restaurant staff were friendly. Continental breakfast had everything you needed.The only slight problem we had was the reception staff thought our deal was only B&B and dinner on 1 night, but on checking our booking that problem was sorted. All in all an excellent break.

Helen Todd said...

80 %
80%
N/A
N/A

Stayed 17th May 2021

lack of parking made it difficult

John Orr said...

94 %
100%
90%
90%

Stayed 11th May 2021

Really lovely hotel. Very clean. Only fault was we were in room 221 and had a few stairs to negotiate as I am visually impaired and my wife has rheumatoid arthritis. We managed. Food was good. Staff were helpful

Valerie Oddie said...

87 %
80%
90%
90%

Stayed 6th December 2020

We have stayed at the Royal Highland on a number of occasions and once again had a lovely stay. It was a different experience owing to restrictions due to Covid 19 but evenso the staff tried hard in difficult cirstances to make our stay enjoyable. The room was clean and comfortable and the meals were lovely. The stay was excellent value for money and we look forward to staying again in the future.

Peter Blackwood said...

90 %
70%
100%
100%

Stayed 19th October 2020

Very pleasant 3 night stay at this hotel. It is in a central location so everywhere within easy reach. We had dinner on the first night and the food was superb, Only thing missing was a nice glass of red wine which was replaced with sparkling water..! We opted for continental breakfasts which we prefer. Room was very clean and COVID-19 regulations we’re observed everywhere within the hotel. Our room was ok but and had everything we needed but we found it a bit on the small side. Bathroom was very spacious and shower excellent. All staff we dealt with couldn’t have been more helpful and nothing was too much trouble. Prepare to pay for your parking at the multi storey or underground nearby but that’s what happens when you’re in a hotel in such a central location. Thanks to everyone at the hotel..!