New Lanark Mill Hotel, New Lanark

Stayed 13th May 2023

Room was lovely and clean. Beautiful view of the river. Unfortunately dinner and breakfast was poor. Not enough staff to serve guests. Had stayed about 18 months ago and food was excellent. So a little disappointed.

Stayed 12th May 2023

Lovely stay as usual, sadly only 1 night on this occasion. Rebecca at reception deserves a mention, such a pleasant young lady. Room was in a part of the hotel in which we’d never stayed before, nice new carpet and room/bathroom spotless as usual. The menu on the hotel website is not the menu being offered currently so I wouldn’t set your heart in the fillet steak (as I had done). Enjoyed our dinner mainly, steak pie wasn’t the best, but everything else was delicious. Lovely breakfast and great service all weekend, hope to stay again soon ?

Stayed 7th May 2023

Had a great relaxing break, our room was great and very spacious, will definitely be booking to go back.

Stayed 4th May 2023

Hotel was as usual very tidy and we asked for a walk in shower which was in our room ( a wet floor shower for wheelchair users, a bit dated but worked perfect with good water pressure.) Room perfect although we had problems with wi-fi it was fine. I love how much space you have and every other room is the same. Staff is the problem, they don’t have enough in the restaurant at meal times, breakfast was a shambles walking back and forth to collect everything and trying to avoid other guests. The young staff at dinner were lovely, polite, tidy. We weren’t told that a 2 course dinner meant a starter and main so we had a main and dessert. The next evening one member of staff said that was wrong and we were charged for our dessert. It has been brought to the Hotels notice and I’m sure it will be on newer menus. We were ok money wise but it’s a big charge £16 per night for 2 desserts if you are on a tight budget. We will definitely be back I love the Hotel and all the staff done there best.

Stayed 30th April 2023

After 3 attempts we finally managed to get to this hotel. Was so worth the wait. Lovely receptionist to book us in. Met cleaners just coming out our room, they were so nice to us. Waiting staff in evening and morning all did an excellent job too. Very friendly. We came home and booked again for later this year. Marvellous setting. Lovely walks.

Stayed 29th April 2023

Hotel is absolutely amazing rooms staff and food just couldn’t fault anything

Stayed 27th April 2023

A lovely stay in a beautiful setting. Hotel as nice as we remembered from past visits. Celebrating our friend's special birthday..

Stayed 24th April 2023

Lovely stay at The New Lanark Mill Hotel, room was lovely, food was superb and great leisure facilities, Enjoyed our visit to the Heritage Sight and roof top garden, will certainly return, staff and service was excellent, well done all..

Stayed 23rd April 2023

Had a fabulous stay here , staff were very friendly and helpful. Room was clean and we had a beautiful view of the river.

Stayed 23rd April 2023

Had a really nice stay, room large and spotlessly clean. Staff really pleasant and helpful and food good. Would recommend

Stayed 18th April 2023

A great mid week stay, everything was very good and the weather excellent.

Stayed 13th April 2023

Relaxing stay at this quiet hotel. Rooms were comfortable and staff were pleasant and friendly. Booking dinner and breakfast was easy but breakfast supplies were a bit hit or miss. First day great second day not so great. Staff greeted us and were really nice and apologized for not having this or that. All together a really relaxing break with good food good drink and nice walks.

Stayed 15th April 2023

Lo Ely Hotel been many times friendly staff beautiful rooms lovely meals definitely be back soon

Stayed 15th April 2023

Breakfast wasn't explained to us how it worked, we were just seated and left , and was only given a teapot but no milk. Another table sat 10 mins after us, we over heard the lady that sat them explain how breakfast works and thats how we found out. Didn't rate the cooked breakfast, thought all the meat products tasted the same. Dinner was fish and chips which was decent enough, we had a side of cheesy garlic bread ordered but we had to ask for it again , think was forgotten about, which was fine as human error, but the boy brought us plain garlic bread and when we says it was supposed to be cheesy , he insisted there was cheese on it. There was definitely no cheese on it. Was also burnt around the edges as if grilled too quickly at high heat to rush the cooking as had been forgotten about. Rooms were spotless and beautiful view and would still come back and give it another try.

Stayed 13th April 2023

There's trouble at t' mill. Such a shame but things have gone downhill. Never mind the eclectic décor in the reception that looks like a demented four-year old has used every crayon in the box to colour the furniture. And the tables look like someone just pained them with a brush and some white gloss paint. Doesn't seem very four start to me. First o, we had to ask for the sheets on the bed to be changed when we arrived as they were badly stained and pretty grotty looking. Also, you don't get complimentary water in the room to drink, or biscuits for your tea anymore. Went to the bar for a coffee, and the coffee machine was broken. House-keeping didn't turn up the first day to do our room even though we asked three times, and in the end told them not to bother as we wanted back in the room. We needed toilet roll and asked for some to be sent up, three times but it never arrived, and when we asked about it again, we were told they would have to send an email to ask for toilet-paper??? Had to actually leave the room to go and use another toilet in the building. The attached gym was advertised as opening at 7am but actually opened at 9am. When we asked the staff in the hotel about the opening times, no-one seemed to know. The sauna was dusty and had toe-nail clippings on the floor. Sadly, the sauna just didn't heat up either! Cutbacks I guess. When we checked out of the hotel, obviously - the bill was wrong. Only a fiver, but I refuse to pay for things I didn't actually order. It's a real shame because this used to be a gem of a hotel, the setting is brilliant, and some of the staff are really trying their best. I question the new management.

Stayed 14th April 2023

The hotel looks lovely but the food and service leaves a lot to be desired. Was supposed to have a bottle of wine in room on arrival, waited 2 hours then phoned reception, it then took a further hour and a half to appear. They need to work on their portion sizes. My starter was huge but my friend was given 2 arancini balls and service was slow. The breakfast buffet was largely inedible. Bacon you could snap in half and potato scones you could not cut into. Ordered a tea and coffee and got served them twice as the waitress was not paying attention. Overall for the money we paid I don't think it was worth it.

Stayed 13th April 2023

Absolutely fantastic stay hotel is beautiful. Staff are amazing. Room was beautiful, food was exquisite. Amazing value for money .will be booking soon again ????

Stayed 12th April 2023

No towels in the room no wine on arrival 1 tbag in the room and my mum fell ambulance came and took us to hospital so didn’t get our overnight or breakfast

Stayed 11th April 2023

We have stayed here a number of times and we really enjoyed our meal. The food has definitely improved under the new manager. Room was excellent, maybe double glazing would be benefit

Stayed 8th April 2023

Check in fine. Very friendly man. Room had a quilt cover with dirty marks on which was changed. Lovely big room and great location. Lovely meal at night. Breakfast bit of a disaster, no bread for toast, no bacon, beans and hardly any scrambled eggs. Has to ask for everything and it was always "just coming' Pool and steam room fine, sauna wasn't hot though. Hotel does have some issues but manager knows this and has improvements in progress. Yes we would stay again

Stayed 9th April 2023

We had a nice stay room was lovely with beautiful views. Dinner was OK but it said in the deal it was a 2 course meal but didn't specify it has to be a starter and a main. I much prefer a main and a dessert but this wasn't possible I did ask but was told no it wud have to be a starter and a main. Breakfast could have been doing with being a bit fresher was buffet style and pretty dried up. Was a nice stay other than that.

Stayed 8th April 2023

Stayed at New Lanark Mill Hotel on Saturday 8th April for one night, room was lovely & clean, we had river view which was beautiful, our complementary wine had a lovely welcoming card with it, we have stayed here before and really enjoyed it so peaceful with lovely walks, the restaurant Dinner was fine, Breakfast was abit different this time instead of the waiters/waitress taking your cooked breakfast order it was already out for to select yourself which I found wasn't that warm, they only took tea/coffee or if you wanted a different egg or different cooked breakfast they took that order, the breakfast staff were run of there feet ( I felt sorry for them), overall the Hotel is beautiful & staff are lovely, I would recommend this hotel.

Stayed 7th April 2023

It was lovely to return to one of our favourite hotels and to be looked after by John Stirrat,and good to hear the rooms were full. There were a few little problems but team dealt with them easily, and look forward to returning again. We had requested a river view room, but they didn’t manage to organise it,I missed the bath as it was an accessible room, but never mind.

Stayed 8th April 2023

Hotel was lovely as I was married there 6 years ago

Stayed 7th April 2023

Booking times for breakfast too early Card charged twice for extras