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Carlisle Station Hotel, Carlisle

Court Square, Carlisle, CA11QY, UK

Guest Reviews

Overall Guest Rating

85%

J Rowan said...

80 %
80%
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80%

Stayed 24th November 2012

Had a lovely stay as always at The Hallmark Hotel in Carlisle. We have stayed there a few times and would not go anywhere else, the location is excellent, the food is good and the staff are very friendly (particularly Emma on Reception).

TRACY JONES said... Hotel has replied

80 %
70%
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80%

Stayed 3rd August 2012

The hotel staff were really friendly and breakfast was lovely. The Only downside of this hotel was it was increadibly noisy especially at night and we couldnt sleep a wink...

Hotel reply...

Thank you for your review we very much appreciate it. I am glad that you enjoyed your stay overall but I must apologies for the disturbance caused to you during the night. Next time you are in the area and wish to stay please let me know and I will make sure that you are looked after and allocated a room at the rear of the hotel to avoid any possible disturbance. Kind regards Claire Flint General Manager

Marion Spence said... Hotel has replied

77 %
50%
90%
90%

Stayed 4th May 2012

Didnt like our first room 324.Too enclosed and no bath but was grateful to be moved to another room 302.Although it was rather noisy at night.Needs glazing seeing to.

Hotel reply...

Thank you for your review and I am sorry you were disappointed with your first room but glad that this was rectified for you and you found the second room more comfortable. Being in the city centre we can experience some noise from outside we do have secondary glazing in all our rooms so I will have maintenance look into the room you stayed in to ensure that there in no underlying problem. Next time you stay please let me know and I can ensure that you are looked after and allocated a room to the rear of the hotel to avoid any possible disturbances. Kind regards Claire Flint General Manager

linda bolton said... Hotel has replied

100 %
100%
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100%

Stayed 4th May 2012

on arrival staff very efficient and friendly ,location great,food brill.,very good hotel

Hotel reply...

Thank you for your wonderful review look forward to seeing you again. Kind regards Claire Flint General Manager