Find my Hotel Break

Search Breaks by:
2
Done

advanced search

Close Window Close Window
Star Ratings:
Hotel Types:
Personal Preferences:

DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort, Cumbernauld

St Andrews Drive, Cumbernauld, G680EW, UK

Guest Reviews

Overall Guest Rating

89%

Deirdre Bell said...

74 %
70%
80%
70%

Stayed 26th July 2018

Checked in on hottest day of summer!! No parking available at front of hotel so had to lug luggage through leisure centre. Greeted by staff who remember me from many visits Needing a cool down in pool but this was excessively warm and not the cool down I hoped. Twin room fitted the bill and enjoyed having fridge in room. Room warm with windows open but weather did not help. Frequent visitor but first time for my friend. Meal in Grill has increased in price making it more difficult to have 3 courses. Breakfast lacked my favourite haggis. Poached eggs hard. Not my best meal. Love the grounds and staff. Will be back sooner rather than later.

Louise Connor said...

80 %
80%
80%
80%

Stayed 26th July 2018

Fantastic experience and excellent value.

Anne Graham said...

100 %
100%
100%
100%

Stayed 16th July 2018

We had a lovely stay from start to finish. We arrived early on Monday and received an upgraded room. Room was spotless and the best thing is that it included a fridge which had 2 complimentary bottles of water. We used the pool and the steam room and again they were perfectly acceptable. The best aspect of our stay was dinner in Flemmings restaurant. We weren't expecting Flemmings to be open as the hotel website said it was closed on a Sunday and Monday. We were therefore pleasantly surprised to be told it was open. We had £28 each towards our food. I had prawns to start and the hubby had tomato soup. We then both had the shin of beef. One sticky toffee pudding and one panacotta later and we were stuffed. We were at the hotel to celebrate our anniversary and the lovely staff arranged a complimentary drink each. All in all we had a fantastic stay and we will definitely be back.

Scott Lindsay said...

94 %
80%
100%
100%

Stayed 15th July 2018

Lovely stay, hotel, food, facilities and accommodation all great. Really lovely friendly staff at the reception. Would highly recommend this hotel and looking forward to another visit

A guest said...

100 %
100%
100%
100%

Stayed 13th July 2018

The hotel was amazing, got a amazing offer which included dinner , bed and breakfast, access to swimming , sauna and steam room . The only thing I would say is that the food you get at the bar is very expensive and I'm sorry but for 4 people they wanted £32 for sandwiches and we didn't order food due to the price but the last time I was there I got sandwiches which did 4 people and a bowl of chips and it was £12. I just think with paying £50 for a dinner , bed and breakfast, the bar food is far to expensive , so I will go back but will not be getting stuff at the bar . Food at night and breakfast was outstanding and the staff were so nice.

Ravin Jhoomuck said...

74 %
80%
70%
70%

Stayed 11th July 2018

i stayed with my wife in a double room and my two daughters were in another twin room.Both rooms were clean and tidy.My problem was just after midnight, where we were supposed to have a quiet and relaxed night,on the contrary from around 12.30 to 4.00 am ,a man was continuously shouting and swearing and that was at least for 4 hours.my 2 daughters were terrified,traumatised and afraid the whole night.i think the man was drunk and he was banging on all the doors.He disturbed us the whole night and i think he disturbed the whole area too.when we checked out , we asked the reception if somebody reported the above issue , they said they were not aware of anything.i assume that a handover should have been passed but unfortunately not.Moreover we had spa for around 150 pounds which we never got our 25% discount as per our deal. To conclude we all disappointed on our first visit there,but we agreed not to forward an official complaint.

A guest said...

67 %
80%
40%
80%

Stayed 16th July 2018

Just back from a stay at The Westerwood Hotel and Golf Resort. Although this hotel is dated looking, the Superior Room and Double Room was clean and beds comfortable. Reception was very welcoming. Downstairs Lounge staff were very polite and friendly. Breakfast was good and again service was good. Two complaints tho... 1) Upstairs staff / Restaurant (Grillroom) Round of drink prices differ from lounge to upstairs grill and when challenged the staff advised they should both be the same and were actually extremely arrogant, unhelpful and were unable to satisfactory explain the difference for exact the same round of drinks being over £7 of a difference!! They advised prices shouldn’t vary from one bar to the other in the hotel! They also refused to accept that we had paid £7 less for the same drinks in the downstairs lounge.... to the point that it was embarrassing and extremely rude. The error was clearly the hotels however they refused to accept this. 2) finally when advising we were celebrating a 39th wedding anniversary (which is a fantastic achievement) no one actually congratulated our Sister and Brother-in-Law, not even an offer of a complimentary glass of something, most hotels welcome people for their special occasions, not this one though. So if you have a special occasion to celebrate, I suggest you go elsewhere.

Graham Jewell said...

77 %
70%
70%
90%

Stayed 7th July 2018

We both booked in spa treatments, my own personal espa massage was reasonable, I felt the girl certainly had an amount of experience in this, however my wife, who has had her own salon with espa involvement, was very disappointed, it was a very young girl, who certainly was not trained in this field, therefore should certainly not be performing these treatments as they are not cheap.

AnneMarie Wilson said...

100 %
100%
100%
100%

Stayed 25th June 2018

Great hotel friendly staff excellent food amazing spa. Would definitely recommend this hotel.free upgrade to superior room.

Tina Campbell said...

87 %
80%
90%
90%

Stayed 24th June 2018

Although the break was value for money, this hotel is a little tired looking and could do with updating. Pool had a tide mark around it. Not sure if they were short staffed but in restaurant, tables sat full of dirty plates for a long time after they had been vacated. Staff were friendly & helpful and food was very good.

Ryan Bennison said...

64 %
80%
60%
50%

Stayed 10th June 2018

Overall quite disappointing. The prices are similar to other hotels offering really good quality and service which meant our expectations were quite high. Food was mediocre and service although friendly was quite slow. A decent place to stop overnight, but not if you're looking for something special. Great views over the golf course and breakfast had a decent selection.

john webb said...

80 %
80%
90%
70%

Stayed 9th May 2018

clean room ,excellent spa and sauna ,dinner ok, staff welcoming and helpful, no upgrade as offered at point of sale which was disappointing..

Elizabeth Mcgillivray said...

94 %
100%
100%
80%

Stayed 31st May 2018

Fab food staff were amazing all over hotel room upgrade was lovely Only negative comment was the price of wine and alcohol much more expensive than 5* Hilton

Simon Law said...

100 %
100%
100%
100%

Stayed 11th May 2018

Very good hotel food delicious friendly staff will go back again highly recommended

Lynne Conaghan said...

60 %
50%
50%
80%

Stayed 6th May 2018

Return visit to this hotel, however very disappointed, late getting access to room by 50 minutes. Bank holiday, very busy. I have been to better 3 star hotels

tracey laing said...

100 %
100%
100%
100%

Stayed 1st May 2018

We both had a lovely time the hotel, service, food and the spa we cannot fault and it's was very good value for money we would come back again

Karen McGhee said...

100 %
100%
100%
100%

Stayed 27th April 2018

Our stay was excellent ?

Rona McNeil said...

100 %
100%
100%
100%

Stayed 6th April 2018

Fantastic DBB overnight stay for family birthday celebration. Booked two superior and two standard double rooms. Both room types clean and spacious, very comfy beds and great bathrooms. Evening meal in Flemings restaurant excellent. Good service and food. All staff friendly and professional. Nice tails and bar staff happy to prepare one not on the menu. Very enjoyable stay and would definitely visit again.

Cameron Swan said...

94 %
90%
100%
90%

Stayed 5th April 2018

Second stay at Westerwood. The Room , spa facilities , dinner and breakfast all first class. Staff in dining room and reception friendly and professional.

William Graham said...

100 %
100%
100%
100%

Stayed 7th April 2018

Fabulous hotel Lovely spa and amazing food Staff were very friendly and made us feel extremely welcome

Sarah Aitken said...

94 %
80%
100%
100%

Stayed 6th April 2018

Fabulous hotel great hotel, food and.facilities

laura O'Neill said...

90 %
80%
100%
90%

Stayed 1st April 2018

Enjoyable stay

Alison Cannon said...

100 %
100%
100%
100%

Stayed 30th March 2018

I have been going to the Westerwood for the last 14 years , great hotel and service and staff are fab , my hotelbreak.com what wonderful value the price you charged for our two night stay , defo be looking at your deals again. Thanks xx

Natalie Gray said...

80 %
80%
80%
80%

Stayed 31st March 2018

Nice hotel, nice spacious room, good leisure facilities. Meal in the Flemings restaurant was lovely. Breakfast was nice but plates were cold and food wasn’t very warm. Overall a nice experience and would go back.

Iris Eaglesham said...

80 %
90%
60%
90%

Stayed 30th March 2018

This was my second stay within a month. I booked a second time as the fist time I thought the stay was excellent. The second stay was not as good. When we arrived for breakfast we were given a table around several tables that has not been cleared (they still has not been cleared when we left some 30 minutes later), we requested tea and coffee which was given without any milk, we requested milk and by the time it arrived the tea was cold. Upon going up to get our breakfast from the buffet we found that we had to stand for over 10 minutes as most of the items where not there. When ordering our dinner my husband starter came out and then we had to ask for mine as it had been forgotten about I know these might sound like small things but all these things make a difference and I would expect more from a 4 star hotel. On going for a swim there were no towels available and we had to wait for them although the staff did bring them to us. On a positive note I found the house keeping staff to be very polite and never passed you without speaking.