Gretna Hall Hotel, Gretna

Stayed 10th April 2015

The wifi at the hotel is not very good

Stayed 8th April 2015

Greatly improved under new ownership,friendly,helpful staff throughout the hotel. Food and service in the restaurant excellent.

Stayed 2nd April 2015

Really good value for money. Staff were very pleasant & willing to please. There was an excellent variety of food which was plentiful & delicious

Stayed 29th March 2015

Handy for what I needed

Stayed 27th March 2015

Everyone friendly and helpful. Food extremely tastie.

Stayed 27th March 2015

Staff very friendly and helpful.Bed could be renewed.food excellent

Stayed 26th March 2015

Returned from a 3 night stay at the Gretna Hall Hotel.really nice hotel,friendly staff nicely appointed rooms and good food. really good value.it is a really good location to transport links for visiting all the tourist areas.

Stayed 26th March 2015

Excellent break. Hotel super, staff in restaurant exceptionally helpful and efficient. Very good value.

Stayed 22nd March 2015

We were given a room on the second floor which was not a problem for us. There was also a lift available. We only stopped for one night on our way to Inveraray. It was absolutely fine for one night & the dinner was nice and the breakfast was a buffet. It was easily found and convenient for the outlet mall.

Stayed 20th March 2015

hotel was lovely and quiet, most of the staff were cheery some dining staff were a bit sullen and uninterested looking. The rooms were fab but the food was disapointing.

Stayed 20th March 2015

My wife and I have been to the hotel 2to3 times a year for about this last 6 or 7 years. Needless to say we enjoy the relaxing atmosphere ,food and the area.

Stayed 19th March 2015

A very warm welcome from the hotel staff. Although on a 'package' deal, we were upgraded to an executive room. Had a lovely two day stay for a special birthday. The food was absolutely delicious with service in the restaurant first class.

Stayed 17th March 2015

Spent two nights this week at the hotel and have nothing but praise for it. Friends and I went there several times some years ago but stopped when it started to go downhill. We heard that it had changed hands and was being renovated so decided to try it again and found it has greatly improved. We will have no hesitation going back at some future date. The staff were particularly helpful and friendly and the food was excellent. Great value for money.

Stayed 15th March 2015

Staff helpful and friendly. Food lovely and plentiful Atmosphere convivial Enjoyed our brief stay and would return again. Good value for money

Stayed 13th March 2015

This is around our 20th visit to Gretna Hall Hotel over a number of years and the quality has never varied. We are more than satisfied with all aspects of the hotel and will be returning on a regular basis in the future.

Stayed 5th March 2015

great 2 day stay

Stayed 28th February 2015

The night we stayed the fire alarm went off and the nearest exit door was locked so we had to find the next exit door. A bit worrying if there had been an actual fire.

Stayed 28th February 2015

The hotel staff both mornings for breakfast were very attentive,polite,and very helpful we enjoyed our break very much thank you.

Stayed 27th February 2015

Staff and service first class would recommend to family and friends

Stayed 23rd February 2015

Enjoyed our stay very much

Stayed 15th February 2015

good base to visit this part of the country

Stayed 13th February 2015

Great value break .hotel good well located and good food

Stayed 13th February 2015

We had a very pleasant stay at Gretna Hall hotel. Staff were very friendly and helpful to the extent of one of them getting soaked when demonstrating how the shower worked! This hotel has a lot of history and although a little bit tired looking in parts still has enough charm to delight. Good location and value for money. Pleasantly surprised by Gretna and what it has to offer.

Stayed 13th February 2015

We stayed for 2 nights - 13th&14th February. Upon arrival and check-in we were given no information at all i.e. about breakfast, facilities, etc. The room was cold; the bathroom freezing. There was mould on the curtains; only one small down light on the ceiling. The curtains moved liked a "Mexican wave" due to the wind blowing through the curtains which didn't meet in the middle. We spoke to the gentleman on reception and he wasn't interested. We had to send food back to the kitchen both evenings as it was cold. The lemon merengue pie had defrosted enough! There was children in the bar on Friday at 11pm. On Saturday night, St Valentines dinner in the restaurant wasn't good, a wedding next door and the connecting doors were open; children running around the restaurant too. We went to sit in the bar with our wine and half the wedding party had taken over the bar so ended up taking our bottle of wine to our room at 9pm. I have photographs of the above if you wish to see them. The standard room (room 10) was nothing like on their website and was badly in need of TLC. Lovely hotel, great for weddings but they do not cater for other guests. Really disappointed, wouldn't recommend it or go back. We walked into Gretna town centre and its a lovely place; had lunch at Gretna Inn Pub and it was fantastic. Really sad that this hotel did not live up to your normal standard. We might think twice before using you in the future - but not your fault, so we'll see :-)

Stayed 7th February 2015

Bathroom is a little tired, need some updating with tiling in shower, but plenty of space