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Tinto Hotel, Biggar

Biggar Road, Biggar, ML126FT, UK

Guest Reviews

Overall Guest Rating

93%

James Rough said... Hotel has replied

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Stayed 22nd January 2016

Excellent hotel, friendly staff,very clean public areas, food fabulous and good portions. Recommend this hotel will go again.

Hotel reply...

Thank you for the recommendation and for your lovely review. We are very happy to read that you enjoyed your stay and we look forward to welcoming you back again. All the best to you and yours from the Tinto team.

Jim Sellars said... Hotel has replied

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Stayed 30th December 2015

to find fault would only be nit picking ....we had a wonderful stay and we are still raving about the food!!

Hotel reply...

What a wonderful review, thank you for your kind words and please do rave about the food as much as you like. We are very happy you enjoyed your stay and we do hope to see you again soon. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 28th November 2015

Enjoyable stay ,food and service excellent !

Hotel reply...

Thank you for your taking the time to write this nice review about Tinto House Hotel. We do hope to see you again for another break with us. All the best for the festive season. From the Tinto team.

A guest said... Hotel has replied

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Stayed 21st November 2015

Nice hotel, good atmosphere, great breakfast and nice public areas. The rooms are not up to the price paid. Beds are old and misshapen and decoration in the bedroom we had was very basic but a decent size.

Hotel reply...

Thank you for taking the time to write a review we do appreciate all feedback. We are working on refurbishing the bedrooms and bathrooms. We do hope you will stay with us again. All the best from the Tinto team

A guest said... Hotel has replied

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Stayed 21st November 2015

friendly efficient staff, our room a bit dated but understand other rooms are refurbished and all rooms soon to be, food was good and Abba tribute Band were great, we would certainly return.

Hotel reply...

Thank you for your kind comments. We look forward to welcoming you back at Tinto on your next visit. All the best to you and yours from the Tinto team.

A guest said... Hotel has replied

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Stayed 14th November 2015

had a nice tribute brek

Hotel reply...

Thank you for taking the time to post a review about Tinto House Hotel. We are happy you enjoyed your stay and we do hope to see you again. All the best to you and yours from the Tinto team.

Sonya Hogg said... Hotel has replied

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Stayed 5th November 2015

Hotel was great food excellent

Hotel reply...

Thank you for the review. We are very happy you enjoyed your stay, please do visit us again. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 31st October 2015

Had a lovely stay at Tinto Hotel. Unfortunately we were in one of the Bedrooms that had not been refurbished, having said that it was spotlessly clean. Excellent meal at night and lovely freshly cooked breakfast. We thought it was real value for money.

Hotel reply...

Thank you for taking the time to post a review about Tinto House Hotel. We are very pleased you enjoyed your stay and we do hope you will come back for another break away. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 31st October 2015

some rooms have been up graded although bathrooms havent power showers needed enjoyed our stay

Hotel reply...

Thank you for taking the time to post a review. We are happy to hear you enjoyed your stay and your suggestion has been put forward to the manager. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 30th October 2015

Stayed here for one night. Lovely old hotel with beautiful staircase and stained glass windows located in quiet countryside area. Room was very nice, staff friendly and efficient and food lovely. Would recommend.

Hotel reply...

Thank you for your kind words and for taking the time to write a review and for your recommendation. We do hope to see you here again. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 30th October 2015

My parents had a lovely stay in this hotel, combined with a murder mystery night. The only comment they made that may be seen as a con, is that the bedrooms could be doing with a bit of rejuvenation but were clean and tidy all the same. They are looking to book again in December for a tribute night so on the whole I would say they had a great experience. Particularly on the friendliness of the staff, quality of food and how reasonably priced the drinks are.

Hotel reply...

We ar every pleased your parents enjoyed their stay. The rooms are being refurbished with some completely done and other still needed a facelift. Thank you for posting a review and we look forward to welcoming your parents back again, it would be nice to have you stay as well so you may meet the staff for yourself and experience the tasty dishes we have to offer. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 23rd October 2015

Lovely hotel and downstairs is very elegant with lots of scottish charm. We stayed in a room not yet upgraded. The bed was comfy and the room itselfwas plrasant. The bathroom though was terrible. the shower off the taps was impossible to work. if you got the temperature right then if anyone ekse in the hotel ran a tap it went either freezing cold or skin burning hot. Very dangerous really. if you tried have a bath then the cold just trickled through.The toilet was wedged between the wall and the bath . you literally had no room to move. The staff though were brilliant! great food and delicious breakfast.

Hotel reply...

Thank you for taking the time to write a review and for your nice comments anout the food and staff. I am extremely sorry for the what regulation issue, could you please email me with the room number you stayed in so we may review the issues with the bathroom. sales@tintohouse.com Best wishes from the Tinto team.

A guest said... Hotel has replied

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Stayed 9th October 2015

The tribute night was not a success for my party of 6. The act was great, however, the venue was changed from the main ballroom to a smaller function room which led to us having a table with a view of a wall. The entire performance was spent with our table looking as the side of the stage area. The performer tried to involve us but we could not hear him speak when he came round the corner - we were behind the speakers. If I wanted to listen to Michael Buble I would have bought a CD. We wanted to see his performance! Since this weekend was an annual event away with friends and I was the organiser, I was not only disappointed but very embarrassed. ( I even visited the hotel on the Monday before, to confirm the booking and was shown the ballroom as the venue and assured that tables were pre-allocated). We have photos of the view and we will not be slow in advising our friends of this hotels focus on profit above its guests enjoyment. I don't know who made the decision to change rooms but they turned a great weekend into a great disappointment. For the rest of the weekend the bedrooms had spider webs on the corner next to the bed and the bar was small and not prepared for the event. In summary I would certainly recommend the tribute act but not the hotel.

Hotel reply...

The room chosen for the entertainment is based on numbers attending, as the final number on Saturday was a smaller number it was not fesible to have such a small group in the largest function room (Queensbury Suite) which can hold up to 200 people, using this room would have not made for a very nice atmosphere. However it is something we will be trying to avoid having the same issue you have mentioned from happening again. The tables were not pre-allocated to give the attending guests the choice to sit where they chose rather than be told where they had to go, which is something we normally do but find that it is a less popular way of organising the evening. We do everything we can to ensure that every guest has an enjoyable stay and we are aware that guest happiness brings more profit than over charging with that the weekend cost each guest

A guest said... Hotel has replied

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Stayed 6th October 2015

Room functionable ( due for upgrade ), food and service first class. Would happily recommend hotel and go back again.

Hotel reply...

Thank you for your recommendation and for taking the time to review the hotel. As you are aware we are in the process fo refurbishing the rooms which does mean on busier dates not everyone can have a refurbished room, sorry that you have had to experience our lower standard of room. We look forward to welcoming you back. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 4th October 2015

Room was very comfortable with t/c facilities but some small pkts of biscuits would have been welcome with a note of Internet password located somewhere in the room. Staff friendly and helpful. Food was very good and plentiful.

Hotel reply...

Thank you for your comments and for taking the time to post this review. I am terribly sorry that the packet of shortbread was missed out in your room which is standard in all of our rooms. There is a note of the password for the wifi in the guest hand book, if this was missing from yours I am sorry. I have passed this to the head housekeeper who will ensure all rooms are checked for this note, and biscuits. Happy to hear you enjoyed your meals and the staff were friendly and helpful, they do what they can to ensure people have a fantastic stay and will always rectifiy a problem whenever possible when brought to their attention. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 27th September 2015

The hotel and presentation was very good and perhaps a supplement on a more extensive menu would be appreciated. Unfortunately our bed was broken and we had a very disturbed nights sleep. The hotel did try to address it with a reduction on a bottle of wine at dinner. However despite this disturbed and long night we enjoyed the experience

Hotel reply...

Thank you for taking the time to write a review, we are truly sorry about the broken bed which has been fixed now it was very unfortunate that this happened at a time when there was not another room available for you to move to. There is an A la carte menu available whereby pre-paid dinner guests can upgrade to, I am sorry that you did not get to experience this option. I am happy to hear that you did enjoy your stay despite this issues, I do hope you will visit us again soon. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 24th September 2015

We thoroughly enjoyed our stay, everything was very well presented and the staff were extremly polite and helpfull. My wife had recently broken her arm, and the waitress offered and went out her way to cut up her main meal and again at breakfast time, this was greatly appreciated. We will deffiately return again in the near future. Thank you all for a very pleasant stay. Regards, Douglas Bayley

Hotel reply...

You are very welcome Douglas Bayley, thank you for your lovely review. We do wish your wife a speedy recovery and hope you will will return for another pleasant stay. Wishing you all the very best from the Tinto team.

A guest said... Hotel has replied

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Stayed 23rd September 2015

Enjoyed our stay at The Tinto House Hotel on 23rd Sept. Meals were lovely and staff very attentive. Thank You.

Hotel reply...

Thank you for taking the time to write a review. We are very happy you enjoyed your stay, we hope you will return for another enjoyable visit. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 18th September 2015

We very much enjoyed our stay. It was peaceful, welcoming and the staff were obliging. The shower in our room was an issue - either being boiling hot or freezing cold so unusable. The staff offered us another room or the use of another shower, but the other shower in another room was the same. They are refurbishing and they say this will be addressed. Can't ask for any more than that. The refurbishing they have done is lovely and very much in keeping with the style of the whole hotel. The grounds are lovely and the situation easily accessible. We will go back again.

Hotel reply...

Our sincere aplogies for the issue with your shower, this has been logged with the maintenance team and is being looked into, thank you for bringing this to our attention during your stay. We look forward to welcoming you back on your next visit. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 16th September 2015

We enjoyed our 2 nights DDB + wine mid-week break which was very good value. We had a refurbished room which was very comfortable, particularly the firm beds. The only drawback was a shortage of hot water when large groups were staying. After a cold shower the first day, I soon learnt to check the water temperature. The staff were very pleasant and welcoming. However, I would suggest having a bell at reception to be able to call when staff are not there. The food was good although one or two dishes were rather below standard. The desserts were excellent as was the breakfast, cooked to order and copious. It was lovely to sit or have a stroll in the grounds after a meal. We would, certainly, consider having a break there again.

Hotel reply...

Thank you for taking the time to write a review. We have recently had a Biomass boiler installed which we are still figuring out the best settings however when a large number of people all have showers/ baths at the same time it does take a while for the tanks to heat a new load of water, our sincere apologies for your cold shower. We strive to provide the best service and dishes possible it saddens me to hear that we did not achieve this with some dishes, I would be very grateful if you could email me with the details of those particular dishes so our chefs can work on improving them or if necessary replacing them. sales@tintohouse.com I am happy to hear that the weather was pleasant enough for you to be able to take advantage of the surrounding grounds, the garden is lovely and there are some excellent walks around the local area. We look forward to welcoming you back for your next break. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 13th September 2015

Lovely hotel, great staff. very helpful with my 88 year old Mum who stayed at Tinto House hotel with us. Nothing was too much trouble. Would happily stay there again if we were in the area.

Hotel reply...

Thank you for the lovely review, we am very pleased you and your mum enjoyed your stay. We look forward to seeing you both again. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 12th September 2015

Pleasant stay and extremely good value for money for DB&B.

Hotel reply...

Thank you for taking the time to write a review, we do hope to see you again for another pleasant stay. Have a wonderful year from the Tinto Team.

A guest said... Hotel has replied

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Stayed 12th September 2015

Nice time I would stay again.

Hotel reply...

Thank you for taking the time to post a review. We are in the process of refurbishing rooms which means some rooms have not yet been refurbished up to the standard we wish to make them all. We look forward to welcoming you back on your next visit. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 8th September 2015

Excellent value 2 night mid-week break. Staff extremely pleasant at all times. Service was splendid, even though a large coach party were also staying 1 of the nights. The staff and management were very attentive at all times. Lovely peaceful setting, lots of seating available in reception/bat area. The food was well presented and cooked to perfection. Varied menu. bedroom on front was spacious, clean. new towels daily, bathroom on small side but adequate. would certainly recommend.

Hotel reply...

Thank you for your wonderful review the staff do try their best and it is always nice to hear they have made a guest happy. Thank you for the recommendation and we look forward to welcoming you back for another pleasant stay. All the best to you and yours from the Tinto team.

A guest said... Hotel has replied

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Stayed 5th September 2015

Very disappointing! I had high expectations especially after recent other hotel experiences via Classic Britain however this place did not live up to expectations. There appeared to be one member of staff in attendance throughout the hotel on the afternoon of our arrival with people waiting a length period of time in reception so i went looking and eventually found her in the restaurant area. I had specifically asked for a room in a quiet location as i am easily disturbed however we were allocated a room directly opposite double doors at the top of the stairs which meant direct people traffic. I wasn't really concerned at this early on as the hotel appeared to be very quieting and lacking residents however later that evening, a large group of students and cyclists appeared. We could also hear our neighbours clearly having conversations through the walls and they were pensioners not loud drunks! The room was also above the entrance to reception and faced the car park so lots of traffic, people noise not to mention the railway! Absolute hell! Constantly disturbed throughout the night and early hours of the morning, we had late checkout of 12 noon but were so tired, disappointed and weary we left around 10am after breakfast. The rooms were quite a let down also, we were aware they are currently having a refurb however the bathroom decor, fixtures and fittings were old and worn and quite unclean. There was also a broken toilet roll holder on the wall which caused me a couple of injuries as the space between the bath and wall to sit on the pan was very limited. As i turned around to sit down on the toilet on one occasion it caught my butt cheek and came off the wall, my butt cheek was gashed & bruised the next day, very unpleasant. We were on a DBB break, the food was "okay", choice very limited and not much atmosphere in the restaurant, we felt quite awkward actually. All in all, not a very pleasant experience, sadly disappointing.

Hotel reply...

As mentioned in my reply to your review o Tripadvisor I do wish you had made management aware of the issues at the time. The staff are happy to help and we of course never wish for anyone to have an unpleasant stay. If you had made us aware of the room issue we could have checked for an available room elsewhere in the hotel. If the broken items was reported it could have been fixed. If you wished to have another option for dinner the chefs would have provided if they had know. If you had contacted us directly we could have come to a happy solution.