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Derwent Manor Boutique Hotel, Allensford

Allensford, Allensford, DH89BB, UK

Guest Reviews

Overall Guest Rating

88%

A guest said...

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Stayed 24th March 2024

The location, hotel, facilities were excellent. The staff were very helpful especially Alex in the Prego restaurant.

Keith Melvin said...

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Stayed 22nd March 2024

hotel set in lovely location , rooms off a good standard , bath /shower prefer walk-in shower . Reception staff were warm and welcoming ,Great service when asked to swap over our free bottle off wine from red to white. Restaurant had a lovely ambience , good selection off food on the deal we had .Although on our stay their were issues with the service ,I believe that their was new staff and could do with further training to help engage with the customers and speed up the service

nigel elliott said...

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Stayed 22nd March 2024

Stayed here numerous time never fails to impress clean comfortable and nothing is a problem to the staff if u need any thing would highly recommend

Valerie Slessor said...

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Stayed 18th March 2024

Standards overall were very good. The standard of the dining room menu was fairly good and the food was excellent and well presented. The meal service on the first night of our stay was a very lengthy business. Waiters were very polite but lengthy delays between ordering a serving, although busy, not over-run, very delayed between ordering and being delivery, then between clearing first course and ordering desert. Having arrived at 7.15 it was just after 9 before we left the dining room. No coffee, since by that time we were unwilling to face any longer delays. The room was well laid out and furnished and the bed comfortable. The bathroom is poorly designed, the shower being half screen but insufficient to avoid the spread of water from a full shower. The step up is a vynyl surface in poor condition and the overflow from the shower runs directly to the floor by the adjacent door of the bathroom, dangerous. The tap over the bathroom sink is a “waterfall” design but is not adequently spaced to allow the tap to be used except in a much less than full flow. A nice hotel with good facilities and staff, but in some updating and maintenance.

Gillian Parkin said...

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Stayed 17th March 2024

Fantastic experience, rooms well presented and comfortable beds. Food was first class and great selection . All staff professional and friendly, will return

Kerry Paine said...

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Stayed 15th March 2024

2nd time we have stayed here did not disappoint, room perfect good was excellent staff very friendly

A guest said...

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Stayed 9th March 2024

Beautiful place, helpful friendly staff but unfortunately there are major problems with housekeeping and maintenance.

Gareth William Petty said...

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Stayed 5th March 2024

Hotel excellent, staff excellent, restaurant excellent. The only downside was that we arrived early and would have enjoyed a walk around the grounds but there was no indication as to any short walks in the grounds which are quite extensive.

Nick Ledgard said...

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Stayed 3rd March 2024

A lovely 2 nights away. The hotel was clean and the food was really good quality and portion sizes were great. The best thing however, was the team at the hotel. Everyone that we encountered were polite and friendly. More importantly however, the customer service was excellent. It seems so long since we have been anywhere that actually gives any customer service, so to have such great customer service really stood out. What was really impressive was that if anything was not correct, it appeared that each team member had the authority to offer something. For instance, I ordered a packet of nuts at the bar. After looking in the store room, there weren't any. The young bar tender apologised and offered us anything from the bar as a gesture of goodwill, as he had not been told that they had run out of the nuts (there was a wedding on so there may have been a rush whilst waiting for the wedding to start). Really GREAT customer service. The only slight areas that could be improved were that the rooms were on the cold side and are just starting to have the signs of ageing, but these are only minor and we will be back.

Diane Henderson said...

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Stayed 25th February 2024

2nd time at the Derwent Manor, and it won't be our last. Lovely friendly staff, Beautiful Hotel & rooms, very spacious, bars and outdoor terrace, leisure pool and a very gorgeous reasturant "Prego" what's not to like!!! It was such good value deal from Myhotelbreak for B&B, 3 course meal and bottle of wine in a very sumptuous room. Highly reccomend using this company for a cheeky break.

Sylvia O'Connor said...

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Stayed 21st February 2024

Window in room not well insulated, draft causing room to be colder than comfortable temperature. Shower s not working correctly , unable to control temperature.

Janet Murphy said...

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Stayed 20th February 2024

Another lovely stay at this Hotel.Cant fault anything at all.Took 2 grandchildren who love the swimming pool.Food was fabulous.Never get sick of staying at Derwent Manor

Janet Murphy said...

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Stayed 20th February 2024

Another lovely stay at this Hotel.Cant fault anything at all.Took 2 grandchildren who love the swimming pool.Food was fabulous.Never get sick of staying at Derwent Manor

Roy Ternent said...

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Stayed 19th February 2024

Hi all had a brilliant time room food and stay was with the upmost enjoyable time. Staff was brilliant aswell couldn’t do enough for us would definitely rebook in the future and looking to have a stay in there cottages with the hot tubs. Rating definitely a 5*

Paul Blenkharn said...

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Stayed 17th February 2024

Leisure facilities need a upgrade and a clean as looked dirty. Chaotic dining room. WIFI in hotel not great. Rooms comfy and great views. Great location... low chance of a return

Julie Evans said...

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Stayed 15th February 2024

Lovely hotel but service in restaurant very slow. Waited 25 minutes to order drinks and we had to seek out waitress. She then didnt know what one of the desserts were but made no attempt to find out. Think i little more training for younger staff may be reuired but overall great stay

Donna Preston said...

90 %
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Stayed 15th February 2024

Beautiful hotel, friendly staff in bar & at breakfast. Afternoon tea was absolutely delicious.

Bruce Harley said...

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Stayed 5th February 2024

Stayed for 3 nights at this very nice Hotel for my wive's birthday. ( 1 voucher night + 2 nights paid) The Staff were all very nice and efficient. The food was very good. However due to the time of year there wasn't enough guests to open the Restaurant, so we had to eat in the Bar/Lounge which was just ok. The decor in the Hotel is quirky and unique and fasinating. The rooms were well serviced and clean. The bathroom was ok but tired and in need of a refurbish. Luckly there was a fan heater in the bedroom as the main heating wasn't working ? (hence the room rating) We could have asked for another room but didn't bother as it was comfy the way it was.The Hotel also surprised us with a Birthday card and box of chocolates, which was a lovely touch. My wife was delighted. Used the Gym and Swimming Pool a couple of times and they were very good. All in all a very nice hotel and would recommend.

Alan Brown said...

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Stayed 5th February 2024

We had 2 great nights at the manor and we have booked again for 2 nights in March Looking forward to our break. Can we have the same room 122 please. Thanks Alan.

A guest said...

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Stayed 3rd February 2024

Lovely clean hotel with staff that are always helpful , food lovely with a good selection to choose from

John Dullard said...

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Stayed 28th January 2024

Absolutely fantastic stay staff were very good. Room was nice and luxurious and the food was amazing definitely stay again

paul Dobbs said...

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Stayed 13th January 2024

Lovely hotel, staff very pleasant, clean and well equipped room, like the extras like coffee machine, dressing gowns and bottled water. Evening meal was nice, Comfortable night and best breakfast buffet ever had. Wonderful. That’s where it ended , we prebooked an afternoon tea, the booking was confused we were sat in the Antler bar on a grubby table in the corner , among dog walkers and sports tv on. After waiting 20 mins to receive our tea and coffee, we were left a further 15 mins before this very sad disappointing tea was delivered. No tablecloth, no special tables to receive afternoon tea, no nothing. The sandwiches were spare and very dry, cheese, tuna and small bit of ham, no relishes nothing. Scotch egg just about set. The scones , were so dry and stale , when I tried to slice one in half the whole thing exploded into crumbs, we were told there was two cheese two fruit ??? They were nearly plain with little fruit. Impossible to Put cream or jam on. The small and I mean small cakes were even worse, macaron which was defrosting, don’t know what the other thing was as it was sitting in a puddle of juice, a strawberry a raspberry and a choc brownie cut in half which yes you guessed it was so dry. We refused to eat this, and was told the waitress or manager I’m not sure who, had witnessed the chef baking those scones that morning, this was an insult to my intelligence, I do bake myself, the scotch egg we are told that’s how they like them????? The sandwiches were shrugged off. Would we like something else to eat in place if afternoon tea…….., no chance , they did not try to charge us , we left . Real shame after such a nice birthday celebration weekend, this tea was to finish it off nicely. My suggestion is they drop the afternoon tea until they make a special effort with a designated seating area and polish up on the scones and presentation.

Sheila Payne said...

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Stayed 7th January 2024

A really lovely stay. Staff friendly and pleasant, food delicious and room nice and comfortable

janice ridley said...

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Stayed 4th January 2024

Lovely stay excellent in every aspect

Vicki Kibble said...

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Stayed 29th December 2023

Beautiful hotel but service not so good. On checkin we weren’t told where anything was, what time breakfast was served or even where the spa facilities were. No mention of the ice rink or the tipi either. Service in the restaurant on the evening was horrendous. I know they were very short staffed as we had a lovely chat with the restaurant manager. We were seated and asked our drinks order but the waitress was distracted by another table and said she’d come back to take our order. She never did and after around 15mins my husband went to the bar to order them. I ordered GF lasagne which came out as penne bolognaise with some cheese melted on top! I didn’t mention this as that was ok but not what I ordered. We were never asked if we wanted any drinks throughout the meal we had to ask and when our plates were cleared away we weren’t offered the deserts menu bearing in mind the offer was for a 3 course meal. We waited 45mins all the time trying to catch someone’s attention then in the end we just asked for the bill. As much as this really isn’t good enough for this standard of hotel it wouldn’t stop us from returning. We had a wonderful time and have recommended it to all our friends. We also thoroughly enjoyed the singers that performed that night.